Summary

MPUMELELO

DLODLO

Reliable and personable Desktop Support Engineer with expert

technical analytical and communication skills demostrated by 10 years

of experience. Understanding of the ITIL framework for business IT

Service management.

Skill Highlights

Contact

Address:

1. Windows Client

Configuration

2. Active Directory

Management

3. Help Desk Support

Experience

Desktop and Site Engineer

Denel Vehicle Systems

4. Imaging and deployment of

client OS

5. Virtualization (VMWare and

Microsoft )

6. Customer service-focused

- 02/2014 – 03/2023

Meyerton Park,

Meyerton 1961

Phone:

+27 (0-82-722-****

Email:

ad1r6j@r.postjobfree.com

Languages

Troubleshooting the issue for organizations to maintain the

functionality of the system to be in line with business goals.

Responsible for installation and maintenance of software and

hardware whether onsite or remotely, for client and colleagues.

Maintain end user workstation equipment (laptop/desktop) and

additional peripherals including IP telephones.

Work with computer vendor technical support desks and allied

services as per the organizational procedures.

Provide advanced support for business level applications and office

suites, including CIMCO Software for CNC Manufacturing industry.

English – Professional

Zulu – Native

Support Technician

EOH Mthombo (Pty)Ltd

- 07/2010 – 01/2014

Afrikaans – limited

Education

Computer Literacy – 2008

A+ and CompTIA Network + – 2009

Information Technology

Infrastructure Library V3 Foundation

- 2011

Windows 7 Configuration and

Maintained 90+ computers with various operating systems (Windows

XP and Windows 7) upgraded them when needed; repaired

computer hardware.

Tested and integrated new software, identified and executed any

corrections.

Pro-actively participated in weekly team meetings with the senior

manager.

Migrated users from Novell and GroupWise setup to Windows and

Exchange systems.

Replaced computer name with machine service tag number and

configured domain name and then rebooted the system to verify by

login into the domain using tech credentials.

Microsoft Certified Technology

Specialist – 2012

Deploying and Managing Windows

10 in the Enterprise – 2016

References

Andre Guy – Denel Vehicle Systems (011*******)

Ryan Crouse- EOH Mthombo (Pty)Ltd (082*******)

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