Natalie Hurd

People are my passion.

Sierra Vista, AZ 85635

ad1r60@r.postjobfree.com

+1-520-***-****

I enjoy working in customer service. I love Meeting new people . I am a determined, resourceful and a results-oriented individual. I am a people person who enjoys assisting in problem-solving. I have Store manager experience and leadership skills and have a never ending desire to learn. I enjoy sharing my knowledge and personal experiences with others to help contribute to their success. I am Continuously working towards being the best a person I can be everyday. Authorized to work in the US for any employer

Work Experience

Self Employed House Cleaner

N/A - Tucson, AZ

November 2022 to Present

1. Meet with client and discuss prices and how long it’s going to take for the cleaning. 2. Set a date and time that is convenient for client. 3. Arrive to clients house 10 to 15 mins earlier than scheduled in order to go over anything that might be missed during first meeting.

4. Walk through house or the Air B&B to take pictures for before and after to send to client. 5. Have all cleaning supplies together and clean towels. 6. Once arrive to residence, gather all laundry and linens and start wash. 7. Start in the restrooms, cleaning and sanitizing thoroughly. Move to the kitchen and dining room, restock,sanitize, and clean.

8. Paying attention to the laundry to make sure your not waiting for the laundry to dry after your finished cleaning.

9. Clean rooms, new clean linens on beds, windows wiped down and sweep everything then mop. 10. Finish by taking pictures of every room and send pictures to client. 11. Lock up and go on to next appointment.

Sales Representative

Russell Cellular- Verizon Authorized Retailer - Novi, MI June 2022 to October 2022

• Open the store on time

• Counted drawer, place phones on displays. Did daily inventory.

• Eagerly greeted and assisted customers with bill payments, issues or concerns they might have and of course sales.

• Met and exceeded store KPI requirements.

• Shared product knowledge.

• Went over any concerns the customers had and did my best to cover any of their needs.

• Maintained a clean and professional environment.

• Stayed educated in regards to any new tech that came into our store.

• Consistently stayed informed on current promotions and store policies.

• Took the initiative to remain pro active in my ability to execute any current promotions to fit the customers needs .

• Partnered with company managers to plan sales strategy.

• Contacted potential clients

• Built close relationships with clients

• Handled and followed up on escalations

• Resolved register transaction issues

• Stocked shelves

• Followed company closing procedures and closed the store. T-Mobile Sales Representative

Connectivity Source T-Mobile Premier Retailer - Tucson, AZ July 2021 to December 2021

• Opened. Store on time.

• Stayed informed and updated on current promos.

• Greet and welcome customers .

• Created a relationship with the customer to understand and become familiar with their needs.

• provided first class customer service.

• Experienced with REPOS, EDGE, Windows, Microsoft, Mac os x, OS. X.

• Created new accounts.

• Looked into customers accounts, addressed concerns, called DSG for assistance with accounts when needed.

• Assisted customers in Troubleshooting issues on Apple devices, android devices and most IOTs or BTS devices.

• Followed up with clients.

• Took part in promotional events

• Attended all meetings and trainings required.

• Closed store and prepared for next day.

Store Manager/Sales Manager

Metro by T-Mobile (authorized dealer) - Tucson, AZ September 2019 to June 2021

• Conduct store opening/closing/ shift change procedures.

• Provides staff training.

• Performs all cash register preparation, float verifications, spot checks, verification of end-of-shift cash reconciliation's, void processing and deposits.

• Ensures that money is secured at all times and cash in excess of $500 is removed from the register for safekeeping.

• Ensures that daily counts on phones, accessories and other items as required are conducted consistently and that any discrepancies are reported immediately to the Operations Manager.

• Ensures that staff report to work on time, dressed in clean full uniform, including name-tags.

• Ensures all sales associates are aware of daily sales targets.

• Ensures customers are greeted promptly and served by knowledgeable, well-trained associates.

• Demonstrates effective management of customer queuing

• Ensure telephones are answered in a consistent business-like manner and are used only for business- related purposes.

• Ensures that all staff tardiness and absences are reported to management.

• Ensures that staff is aware of procedural changes and/or other latest memorandums.

• Ensures that staff are offering an up-sell/add-on sale to each customer.

• Has an in depth knowledge of products sold and ensures replenishment and proper rotation of stock on the sales floor.

• Ensures all damaged goods are returned to the warehouse properly tagged.

• Ensures that housekeeping standards are maintained (i.e. dusting, sanitizing, replacement of burnt light bulbs, sweeping, mopping).

• Ensures all sales associates are aware of all current promotions and up to date on their required trainings.

• Maintains an ever-vigilant theft and shoplifting awareness.

• Ensure that all store daily operating procedures are performed on a timely basis as required

• Promoting a corporate image of excellence through a strong work ethic,

• Leadership by example

• Providing the consistent delivery of excellent customer service and store visual presentation

• Maximizes sales through the development and supervision of sales associates.

• Met or exceeded financial goals Consistently checking where we stood with ours stores KPI’s

• Motivated entire team

• Handled product placement, display, and visual merchandising standards

• Managed all aspects of running store

Mobile Expert/Sales Associate

T-mobile verge wireless - Knoxville, TN

April 2019 to August 2019

• Opened kiosk on time.

• Stayed informed and updated on current promos.

• Greet and welcome customers .

• Created a relationship with the customer to understand and become familiar with their needs.

• Adept in using a REMO.

• Performed credit inquires.

• provided first class customer service.

• Experienced with REPOS, EDGE, Windows, Microsoft, Mac os x, OS. X.

• Created new accounts,

• Troubleshooting issues on Apple devices, android devices and most IOTs or BTS devices.

• Followed up with clients.

• Took part in promotional events

• Attended all meetings and trainings required.

• Closed store and prepared for next day.

Sales rep / sales lead

MetroPCS / Metro by T-Mobile - Tucson, AZ

March 2017 to February 2019

• Opened. Store on time.

• Stayed informed and updated on current promos.

• Greet and welcome customers .

• Created a relationship with the customer to understand and become familiar with their needs.

• provided first class customer service.

• Experienced with REPOS, EDGE, Windows, Microsoft, Mac os x, OS. X.

• Created new accounts.

• Looked into customers accounts, addressed concerns, called DSG for assistance with accounts when needed.

• Assisted customers in Troubleshooting issues on Apple devices, android devices and most IOTs or BTS devices.

• Followed up with clients.

• Took part in promotional events

• Attended all meetings and trainings required.

• Closed store and prepared for next day.

Education

Some college in Nutrition

Pima Community College - Tucson, AZ

Skills

• Cash Handling (10+ years)

• Recruiting (2 years)

• Retail Management (2 years)

• Store Management Experience (2 years)

• Pricing (2 years)

• Sales Management (2 years)

• Profit & Loss

• Management (2 years)

• Supervising Experience (2 years)

• Retail Sales (6 years)

• Inventory Control (2 years)

• Assistant Manager Experience (3 years)

• Android (10+ years)

• Mac OS (10+ years)

• iOS (10+ years)

• Linux (10+ years)

• Operating Systems (5 years)

• Windows (10+ years)

• Microsoft Windows Server (5 years)

• Customer service (10+ years)

• Network Support (5 years)

• Technical Support (5 years)

• Microsoft SQL Server

• Sales (6 years)

• Microsoft Excel (5 years)

• Microsoft Word (5 years)

• Microsoft Office (5 years)

• Product demos (8 years)

• Computer skills

• Communication skills (10+ years)

• Negotiation

• Phone etiquette (8 years)

• Residential cleaning

Awards

Quarterly MVP

January 2019

I received the Quarterly MVP award from T-mobiles corporate in January 2019 for providing 1st class customer service, going the extra mile and improving one of the company’s newer store numbers after placement.

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