Joan Johnson

District Property Manager

Jonesboro, AR 72401

ad1r5l@r.postjobfree.com

+1-870-***-****

With having more than 9+ years of experience has shown me that I do more than manage properties; I manage communities-neighborhoods where families live and work. I am the ideal manager for your company. I am a customer service specialist, with a property management background in Section 8, HUD, Fair Housing, Rural Development, Affordable Housing, LITCH, low-income, and Conventional I have provided training to onboarding and existing leasing agents; and have been assigned several properties throughout Arkansas, Mississippi, & Tennessee area including but not limited to handling accounts receivable, payables, budgets, leasing, renewals, resident retention, hiring and maintaining a good working relationship with vendors, and overseeing the appearance and upkeep of the property Authorized to work in the US for any employer

Work Experience

District Manager

UNITED APARTMENT GROUP - Arkansas

March 2013 to Present

• Set and implement social media and communication campaigns to align with marketing strategies

• Provide engaging text, image, and video content for social media accounts

• Respond to comments and customer queries in a timely manner

• Monitor and report on feedback and online reviews

• Organize and participate in events to build community and boost brand awareness

• Coordinate with Marketing, PR, and Communications teams to ensure brand consistency

• Liaise with Development and Sales departments to stay updated on new products and features

• Build relationships with customers, potential customers, industry professionals, and journalists

• Stay up-to-date with digital technology trends

• Tenant Retention Strategies

• Vendor Contract Negotiation

• Marketing and Advertising

• Property Renovation Management

• Preventive Maintenance Planning

• Lease Agreement Negotiation

• Tenant Dispute Resolution

• Budget Management

• Tenant Screening

• Financial Analysis

• Customer Service

• Communication Skills

• Time Management

• Project Management

• Knowledge of Property Management Laws and Regulations

• Strong math skills to crunch numbers and keep track of your region's profit

• Ability to motivate others on a team and help them succeed

• Multitasking skills and the ability to tend to multiple problems at a time

• At least three years of experience delegating tasks to a team

• Problem-solving skills, especially in situations of high stress

• Strong knowledge of company policy, goals, and standards

• Organizational skills to manage large amounts of information

• Ability to generate a variety of reports and presentations displaying regional performance

• Strong customer service skills in the areas of handling disputes and treating customers with care

• Direct regional office staff, contractors, and safety, quality, and risk management professionals

• Conduct interviews with candidates, select candidates, and hire qualified employees

• Lead orientation and monthly meetings with regional office employees to review goals, objectives, and action plans, and make action plans

• Develop and revise policies, procedures, and standards that strengthen operations

• Develop and implement marketing strategies to increase market penetration and sales

• Maintain and improve relationships with key customers, vendors, and other suppliers Manage vendor contracts for materials and services Education

High school diploma

Illinois - Chicago, IL

Skills

• Property Management

• Public Relations

• Property Leasing

• Final Cut Pro

• Office Management

• OneSite

• LIHTC

• Section 8

• Accounting

• Fair Housing Regulations

• Tax Experience

• Event Planning

• Payroll

• Negotiation

• Video Production

• Video Editing

• Contract Negotiation

• Budgeting

• Microsoft Outlook

• Financial Analysis

• Adobe Photoshop

• Adobe After Effects

• Yardi

• Sales Management

• Human Resources

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