Daijah Woolfolk

Phone Number 248-***-**** Email: ad1r5g@r.postjobfree.com Address: Detroit, Michigan 48235

Career Objective

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.

Skills

●Post Office Operations • Time Management

●Leadership • Customer Relations

●Critical Thinking • Team Work

●Administrating Payroll • Microsoft Office

Experience

Rural Carrier Associate

United States Post Office, New Boston, Michigan Jan 2023 - Oct 2023

● Participated in training sessions designed to improve efficiency in delivering mail services both accurately and efficiently.

●Utilized organizational skills to prioritize tasks for successful completion of daily routes.

●Operated vehicles safely and responsibly according to state laws and postal regulations.

●Performed physical labor associated with the loading and unloading of mail onto delivery vehicles or at post office facilities.

Brand Operations Manager

Victoria Secret, Troy, Michigan Nov 2021 - Mar 2022

●Developed comprehensive training program for new hires joining the Brand Operations team.

● Generated reports detailing effectiveness of various branding initiatives along with recommendations for improvement.

●Utilized analytics tools to track the success of brand operations projects, identify areas for improvement and optimize performance.

Communications Specialist

Quicken Loans, Detroit, Michigan Dec 2020 - Sep 2021

● Developed and implemented comprehensive communications strategies to build brand awareness and increase customer engagement.

●Conducted inbound and outbound communication utilizing complex telecommunication equipment.

●Responded to telephone inquiries and complaints following standard operating procedures.

Assistant Manager

New York & Company, Sterling Heights, Michigan Oct 2016 - Oct 2020

●Coached and mentored new employees on company policies and procedures.

●Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.

●Collaborated with other departments to develop promotional campaigns that increased store traffic and boosted sales revenue.

●Generated reports summarizing key metrics such as employee productivity levels or customer feedback surveys.

Education

High School Diploma

East Detroit High School, Detroit, Michigan

References

References Available Upon Request.

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