Information Systems Business Administration
Resume:
Mikkii Yvonne Grant
**** ***** **** ****, **** Washington, MD 20744
**********@*******.***
OBJECTIVE: To continue my career with an organization that will utilize my
MANAGEMENT & ADMINISTRATIVE skills to benefit mutual
growth and success.
EDUCATION:
Oct 2009 MSIS (Masters of Science Information Systems)
Stratford University, Falls Church, VA
March 2009 IMBA (International Masters of Business Administration)
Stratford University, Falls Church, VA
Jun 2007 BBA Business Administration
Jun 2007 AACIS Computer Information Systems
Strayer University, Camp Springs, MD
Graduate with a GPA of 3.89 on a 4.0 scale
Dean’s List
EXPERIENCE:
Food Lion Inc. April 2022-Present
Overnight Stocker
Maintain shelf allocations by stocking from tag to tag
Place only saleable merchandise on the shelves
Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
Understand and use company tools such as; average cost inventory system (ACIS) and ordering (CAO)
Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
Understand and follow Food Safety and Workplace Safety guidelines and procedures
Observe and correct all unsafe conditions that could cause associate or customer accidents
Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
Ensure compliance with local, state and federal regulations
Matheson Trucking Inc. July 2021-Present
Operation Supervisor
Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, contracts, and government regulations.
I plan, organize, or manage the work of subordinate staff.
I analyze expenditures and other financial information to develop plans, policies, or budgets for increasing profits or improving services, ensuring expenses are consistent with approved budgets.
I complete all required reports and substitute for other managers during absence.
I am expected to hold weekly safety meetings, manage any injury/accident events with Risk Management, conduct safety reports and investigations as required, address employee voiced safety issues, and resolve any safety hazards within the station/operation.
I establish employee schedules and work hours, review employee timesheets, manage hours to eliminate overtime, and correct employee punch errors.
I counsel, discipline and coach employees, conduct employee training, ensure adequate staffing, monitor attendance, track shifts, correct payroll errors and make adjustments as needed.
Wisetek Solutions Sep 2020-Sep 2021 Operations Supervisor
Lead a team of operations/drivers to ensure targets for quality/services/cost are achieved
Took responsibility for people and production, prioritizing safety and quality.
Develop team leads and other members.
Initiate and drive improvement projects with the principles of lean manufacturing
Manage department KPI’s and drive improvements.
Participate in recruitment of new team members and manager training requirements.
Develop/facilitate cost improvement initiatives.
Coordinate and patriciate in general housekeeping of work areas.
Ensure employees are treated correctly in compliance with company procedures.
Lasership, Hyattsville MD Dec 2018-July 2019
Sort Supervisor
Develop & implement procedures that optimize warehouse time and efficiencies
Create work policies to enhance safety and time management
Provide senior management timely operational reviews and improvements to increase efficiencies
Ensure local and global KPI targets are being met
Directly supervises employees. Carries out supervisory responsibilities in accordance with company policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Detail oriented with effective communications skills, both written and verbal.
Demonstrated ability to effectively lead others
Kohl’s, Burke, Virginia
Operations Supervisor Oct 2015 to Dec 2018
Demonstrates leadership as a problem solver and decision-maker via the “Yes We Can” policy by efficiently resolving customer’s questions and requests. Leads fellow Associates through Yes We Can actions and behaviors.
Leads and assists Freight and Ad Set teams to execute Company standards in the areas of the 5 Basics: replenishment, signing, sizing, clearance and clean store.
Ensure Ad Set consistency via the Ad Set Audit in an effort to deliver sign accuracy everyday.
Effectively participates in the E3 program following Company best practices and effectively executes Company directives.
Observes and coaches Associates as necessary to improve performance and behaviors.
Ensures all Associates safely operate equipment, following safety rules and regulations as outlined in the Safety Manual.
Provides input to Supervisor on performance and disciplinary issues of Associates; provides additional input to Supervisor regarding Associate performance appraisals.
Required to execute store openings procedures as H2 according to Company policy.
Offers suggestions for improvement to Store Management.
Employee of the month Oct 2017 & June 2018
United Parcel Services (UPS), Waldorf, MD
Health & Safety Supervisor/Operation Supervisor Oct. 2008 to Present
I am flexible due to I rotate my shift between the morning and evening to supervise over 150 employees.
Information Systems I manage for UPS:
On Road dispatch systems (ODS) which allows me to stay in communication with drivers
Package Center Information Systems (PCIS) allows me to ensure complaints are being resolved quickly and professionally. It also allows me to make sure addresses are correct.
Customer Center Professional Shipping System allows me to check on the processing and tracking customer’s package to ensure timely delivery.
Telematics System allows me to monitor driver’s stops per hour, area they are covering, speed and fuel efficiency which I am able to monitor productivity and performance.
I was given the responsibility of enhancing safety performance, training, coaching and mentoring the administrators, facilitators, clerical staff, drivers and management. For the last two years I made sure we were in compliance with the Occupational Safety Health Administration (OSHA) and Environmental Protection Agency (EPA) regulations that we the Waldorf, MD facility passed the audit. I also managed all employees’ injury claims in an effort to minimize lost time and light duty claims. I worked with local medical facilities to ensure that injured employees are placed on light duty as quickly as possible and are returned to full-duty status promptly.
Account Manager, North Potomac, MD
Enterprise-Peoples, Inc., MD Nov. 2009 to Dec. 2011
This was a contract position working with FBI. Worked very closely with the CEO’s to communicate the needs of client’s goals and expectations. The project I worked on was an international tracking systems for the K-9 units. This system would keep track of each individual canine time worked and all other information on the canines and for whatever country this information was drawn from the system would be in that language and writing. I would review all clients’ deliverables to ensure quality standards and client expectations were met.
Maryland National Capital Park and Planning Commission, Fort Washington, MD
Program Facility Manager April 2008 to April 2009
I managed the day-to-day administration of teen camps to include supervision and coordination of all activities.
Army National Guard’s 63B (light wheeled mechanic) Fort Jackson, South Carolina 1985-1987
Certification: Hazmat Designated Responder/Trainer
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