Call Center Customer Service

Springfield, MO ***** 417-***-**** **************@*****.***

BRENDA BULL

Proactive Call Center professional bringing excellent leadership skills and capability to help staff meet and exceed customer expectations. Equipped to train, monitor and manage high-performance teams in fast-paced environments. Personable and decisive with expertise in diplomatic conflict resolution and consumer behavior. Experienced in leading and directing call center operations with more than Number employees. Disciplined manager with Number years of Industry experience. Knowledgeable about overseeing schedules, administration and training. Hardworking and detail-oriented team leader experienced in call center environments, customer service management and team leadership. Accomplished in improving customer satisfaction, increasing quality and reducing call times with hands-on leadership of call center employees. Evaluates staff performance against forecasted trends and makes proactive adjustments to policies and procedures. PROFESSIONAL

SUMMARY

ACCOMPLISHMENTS Achieved Result through effectively helping with Task.

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Achieved Result by completing Task with

accuracy and efficiency.

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● Supervised team of 35 staff members.

SKILLS ● Scheduling Proficiency

● Observe Patients

● Nurse Leadership

Medical Paperwork

Processing

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● Program Improvements

● Intramuscular Injections

Procedure

Implementation

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● Inventory Assessments

● Emergency Call Response

● Staff Training

● Procedure Explanation

● Adaptable and Flexible

● Equipment Assembly

Medication Side Effect

Knowledge

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● Patient History Reviewing

Assessment and

Consultation

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● Direct Patient Care

● Sterilize Equipment

Wound Dressing and

Suturing

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New Employee

Orientation

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● Administrative Support

● Documentation

Call Answering and

Assistance

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Nursing Intervention

Evaluations

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● Policy Enforcement

CLINIC MANAGER, CALL CENTER SUPERVISOR, LPN 11/2007 to 08/2022 Cox Health Systems, Bone And Joint

WORK HISTORY

● Hired, trained and supervised employees to maintain team of high performers. Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.

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Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.

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Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.

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South Plains College, Levelland, TX

LPN, Nursing, 08/1988

EDUCATION

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