Front Desk Data Entry

MONICA COBBINS

San Francisco, CA 416-***-****

ad1r4x@r.postjobfree.com

SUMMARY OF SKILLS AND QUALIFICATIONS

Experience providing clerical support on front desk environments

Driven to exceed different goals and build long-term relationships with customers. Organizational, monitory, and supervisory skills. Able to facilitate positive experiences through high quality customer care and prompt resolution of complaints and issues. Able to follow and enforce policies and procedures. Familiar with Microsoft Office, and Outlook

WORK EXPERIENCE:

Customer Services, Interwork, ATN Staffing, Trend

Nov 2021 to Present

•Prep cook, cashier, bar back, line cook, event staffing

Front Desk Clerk/Admin, Robert Half Temp, San Francisco, CA

Oct 2021 to Present

•Check guest in and out, as well kept a quest list report

•Ensure the front desk area is sanitized and neat at all times. Answer phone calls

•Operate office machines, such a photocopies and scanners, voicemail and personal computers

Front Desk Clerk, Home Rise, San Francisco, CA

Jan 2020 to Nov 2021

•Provide excellent customer services at all times and ensure customer satisfaction.

•Prepare reports to Manager as needed

•Greet customers warmly, data entry, answer phones and direct to the correct person

Office Clerk/PST, San Francisco Housing Authority, San Francisco, CA

Feb 2020 to July-2020

•Handled clerical/administration responsibilities, as requested to support office staff

•Organized participant files including birth certificates, evaluations, SS Cards, and verifications of income to provide civil services. Conducted inventories of supplies.

•Answered telephone calls. Conducted data entry. Collected and distributed mail

Lead Brand Ambassador / Supervisor, Victory Marketing Agency, SF, CA

April 2018 to July 2020

•Planned, and organized breaks for 25 room monitors and front door registration employees at the events, supported managers and leaders, conventions at Moscone Center

•Prepared correspondence and processed payments, checked tickets and directed guests to locations

•Handled sales of tickets and merchandise. Answered questions regarding services

Floor Coordinator / Intake Clerk, Episcopal Sanctuary, San Francisco, CA

Feb 2012 to Jan 2018

•Assisted individuals and communities to adopt healthy behaviors. Conducted outreach for medical personnel or health organization to promote community health programs

•Provided information on available resources. Provided social support and informal counseling

•Advocated for individuals and community health. Documented services provided using MS Office

Owner / Caterer, Ms. Monica’s Joint, San Francisco, CA

Feb 2012 to Current

•Managed 30-50 employees for catering and supervising daily tasks

•Instructed new staff with proper procedures, monetary, compensation, sanitation and inventory

•Planned menus, and special menus for in-house special events and catering. Met customer needs and maximizing team performance

•Developed own special BBQ sauce. 2012. Facilitated “420 Events” at GG Parks

Customer Service Person, Tandem Staffing, San Mateo, CA March 2009 to June-2018

•Handled approximately 1000's credit and cash transactions for customers

•Conducted quality assurance with cash registers

EDUCATION/TRAINING

•Office Specialist Training, Southwest Vocational School

•Food Handler’s Card Permit, 2012 - Present, State of California

•I Been Vaccinated.

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