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Customer Service High School

Location:
Quezon City, Philippines
Posted:
December 07, 2023

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Resume:

CURRICULUM VITAE

CHRISTIAN EMARDSON I. DIMATULAC

Addres : Blk 10 Lot 3 Ph1 Tierra Monte Subd.

Brgy. Silangan, San Mateo, Rizal

Contact No. : 092*-***-****

Email Add. : ad1r4p@r.postjobfree.com

CAREER OBJECTIVE

To obtain a position that would utilize and develop skills. This would eventually provide the opportunity for professional growth and to be able to further increase the acquired skill by means of training and experience. PERSONAL INFORMATION

Age : 34 years old

Date of Birth : February 26, 1988

Place of Birth : Roxas, Oriental Mindoro

Sex : Male

Religion : Catholic

Citizenship : Filipino

Weight : 69 kg

Height : 5’7

Civil Status : Single

SKILLS

Communication

Customer service

Problem-solving

Time management

Leadership

EDUCATIONAL ATTAINMENT

TERTIARY : STI College – Concepcion Uno, Marikina City Hotel & Restaurant Service

2008

SECONDARY : Silangan National High School

Brgy. Silangan, San Mateo, Rizal

2001 – 2007

PRIMARY : Silangan Elementary School

Brgy. Silangan, San Mateo, Rizal

1994 – 2000

SEMINARS / TRAINING

BST (Basic Safety Training) – Recto, Manila

July - August 2018

EMPLOYMENT RECORD

September 2009 – 2014 - Messenger / Rider

Iridium Techonologies (The Taipan Place Building Ortigas Center, Pasig City) Duties and Responsibilities

Run general errands, such as but not limited to, bills payment, bank transactions, pick up and/or deliver packages or documents

Perform collection activities in coordination with Finance

Ensure proper documentation of activities by providing official receipts and other documents required for liquidation

Keep accurate logs and complete paperwork for tasks or activities

Clarifying your scheduled and anticipated deliveries before each shift begins.

Fetching, checking, and signing for parcels at their respective collection points.

Taking special care to load the parcels into your bag or vehicle in a safe manner.

Devising and choosing the most effective routes.

Transporting items to drop-off points.

Advising your line manager of deliveries that could not be fulfilled.

Remaining friendly and helpful as you conduct your duties. March 2015 – September 2015 - Delivery / Rider

Metro paper (Mercedes Ave, Cainta, Rizal)

Duties and Responsibilities

Deliver a wide variety of items to different addresses and through different routes

Follow routes and time schedule

Load, unload, prepare, inspect and operate a delivery vehicle

Ask for feedback on provided services and resolve clients’ complaints

Collect payments

Inform customers about new products and services

Complete logs and reports

January 2017 – May 2018 - Waiter

Sofitel Manila/ Spiral Restaurant (CCP Complex, Roxas Blvd, Pasay) Duties and Responsibilities

Greet customers and hand out menus.

Take meal and beverage orders from customers and place these orders in the kitchen.

Make menu recommendations and inform patrons of any specials. Deliver meals and beverages to tables when they have been prepared.

Check that customers are satisfied with their meal.

Prepare the bill for tables when requested.

Cash up bills and ensure that the correct amount has been paid.

Administer change to tables if needed.

August 2018 – March 2019 - Housekeeping

Shangrila Hotel (Ayala Avenue, Makati City)

Duties and Responsibilities

Deal with reasonable complaints/requests with professionalism and patience

Check stocking levels of all consumables and replace when appropriate

Adhere strictly to rules regarding health and safety and be aware of any company-related practices

Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing.

Ensure all rooms are cared for and inspected according to standards.

Protect equipment and make sure there are no inadequacies.

Notify superiors on any damages, deficits and disturbances. September 2020 – April 2022 - Delivery Rider

Lazada (Marajo Tower, 312 4th Ave, Taguig)

Duties and Responsibilities

Delivering a wide variety of items

Following delivery driving routes and time schedules

Loading, unloading, preparing, inspecting and operating the delivery vehicle

Following the best practices for safety, both on the road and while loading or unloading

Communicating with dispatchers, drivers and other team members to make deliveries

Meeting delivery deadlines

Tracking shipments and deliveries

Obtaining client or customer signatures when needed CHARACTER REFERENCE

- Available upon request -

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Christian Emardson I. Dimatulac

Applicant



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