Teresa Moxley

240-***-****

ad1r4j@r.postjobfree.com

Thurmont, MD

I am dedicated, eager and learn quickly I am a hardworking professional with experience as a licensed Life and Health Insurance Agent in office operations, sales, and administrative support. The Food and Beverage Industry has helped hone excellent customer service and satisfaction. I have recently worked in the Warehouse Industry with supply chain, cycle counting and cross-dock organization. I am dependable, organized, and self-motivated with excellent communication and active listening skills. Demonstrated ability to prioritize tasks and meet deadlines.

EXPERIENCE

GENERAL WAREHOUSE ASSOCIATE

Home Depot

Frederick, MD

February 2022-November 2022

•Welcomed delivery trucks, received, and tracked shipments using the appropriate tools and communications with other teams.

•Was responsible for carefully handling merchandise while entering data into software programs such as inventory and/or record-keeping.

•Worked well with others to keep things running smoothly.

•Managed my time effectively by using the right documentation to know how much inventory there was on hand at any given moment.

•Was a successful team player and problem solver.

•Interacted with different team members regularly to ensure products and inventory were moved and accounted for

•In addition, worked closely with the Warehouse Supervisor or Manager to streamline production and maintain the quality of goods.

FULFILLMENT ASSOCIATE

Amazon

Hagerstown, MD

March 2021-January 2022

•You must be able to coach, train, assist team members, think creatively, search for innovative solutions, and demonstrate a positive work attitude and leadership skills.

•Managed inventory and prepared orders for shipment within a tight deadline.

•Checked accuracy of rejected product using computer terminal and scanner.

•Compared merchandise invoices to items received to ensure accurate shipments.

•Kept accurate records of inventory and shipments for traceability.

•Collaborated with leadership to develop new strategies to improve fulfillment processing.

•The last several months ran cross dock, to monitor pallets delivered to our area were checked in, scanned, then opened for an associate getting a new pallet.

•Directed Associates in scanning or processing products for accurate input and inventory delivery.

•If inventory processing on the conveyor was back logged, I reassigned associates from palletizing to the conveyor and U-Boats to help clear back log keeping cross dock operations running efficiently. Facilitated tracking of pallets needing to be wrapped, closed out with proper shipping information, and delivered on time to the correct station for truck pick up.

SERVER- LEAD

Denny’s

Hagerstown, MD

August 2012-July 2014

•Recorded or memorized orders, entered into computer system, and followed up with kitchen staff for timely delivery.

•Kept food service and preparation areas clean, neat, and properly sanitized.

•Educated guests about menus and daily specials, skillfully driving sales of target items.

•Trained new servers in company policies, guest service standards, and best practices.

•Supported bussers with table-cleaning during high-volume shifts and checked on assigned tables to verify seating availability. Processed orders and payments using POS system terminals and registers.

•Guided team consistently, helping with host, food delivery and bussing needs.

•Managed billing and payments with POS system and accurate order input.

•Minimized complaints by keeping drinks full and delivering correct orders.

•Increased bill totals by suggesting drinks, desserts, and other add-on purchases.

•Satisfied customers with fast, friendly, and knowledgeable service.

•Balanced registers and drawers to ensure accurate accounting of balances.

•Scheduled weekly shifts.

MARKETING COORDINATOR

Blue Ridge Risk Partners (formerly Select Benefit Services, Inc.)

Frederick, MD

February 2000-July 2006

•Developed pricing strategies, balancing firm objectives and customer satisfaction.

•Initiated market research studies and analyzed their findings.

•Used sales forecasting or strategic planning to maximize sales and the profitability of products, lines, or services, analyzing business developments and monitoring market trends.

•Negotiated pricing and contracts with vendors or distributors to manage product distribution, establishing distribution networks or developing distribution strategies.

•Kept customer project information organized and searchable with professional [Software] database.

•Measured customer satisfaction with surveys, polls, and questionnaires

•Identified advertising needs with skilled analysis of current strategies and market gap.

•Completed thorough evaluations of competitors, including pricing, sales histories, and marketing methods.

•Maintained full compliance with legal, health, and safety regulations.

•Set clients up with new policies, or renewal of current plan with excellent customer satisfaction, including calculating premiums and establishing payment methods.

•Developed solid relationships with staff, customers, and vendors.

•Collaborated with team members to meet daily demands and handle challenging projects.

•Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.

Skills -

Research and Analysis

Active Listening

Organizational Skills

Sales Negotiation

Vendor relations

De-Escalation

Superior Customer Service

Contract Negotiation

Conflict Resolution

Creative Solutions

Sales Negotiation

Shipping & Receiving

Excellent Communications

Microsoft Word and Excel

Forklift Experience

Client Retention

Office 365

Pallet Jack Experience

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