Jane Harper

*** ***** ****, ********* ** *****

585-***-****

ad1r42@r.postjobfree.com

seeking a permanent role in business administration commensurate with my education, background, and experience. Seeking Growth while taking on new roles and responsibilities.

Work Experience

Business Services Manager

GLC - Rochester, NY

October 2023 to Present

Legal Document preparation for Attorney office.

Secretary

UNIVERSITY OF ROCHESTER - Rochester, NY

February 2021 to September 2023

Customer Relations Specialist

ACC/ATT Client Relations specialist. taking B2B calls from CFOs, customers contacts and third-party vendors. updated data. sending invoices. Processing transfer of services. contract cases. disconnects. answering emails. Requesting

Apple One Temp

January 2020 to November 2020

# MAXIMUS FEDERAL SERVICE

# Rochester, New York, United States verifying identification documents for broadband applications for customers via scan approving for service if all relevant documents were available or denying application if application was incomplete.

Processing unemployment benefits for Connecticut.

Registration/ Support

Leasing Assistant

Rochester - Rochester, NY March 2019 to July 2019 set appointments for potential residents for showing. answered service calls. typed memos to residents on all updates in Apartment homes. scheduled showings, followed up on leads of potential residents. Added and Updated information in Rent manager and I love leasing. greeted and assisted residents. performed showings and inspections,

Project Coordinator

ERT - Pittsford, NY

April 2018 to April 2019

Assisted with planning and set up •Monitored and closed out phases of study management •Database setup •Studied documentation development •Equipment distribution /tracking •Reported creation distribution •Archival study documentation •Coordinated Project

Assurance meetings and assisted with compiling meeting minutes and action terms.

Supported financial components of study management •Assisted with documentation.

/Database updates due to scope changes •Followed up with related to invoice reconciliations. Prepared reports in support of study forecasting activities

•Facilitated issue management by documenting & tracking progress to ensure timely resolution to customer escalations.

PSE Mail Processing Clerk

USPS - Rochester, NY February 2017 to January 2018 seasonal mail processing clerk maintaining areas, sorting mail and large packages by zip code city and state organizing in cells. operating The FSS mail sorting equipment. checking for damaged packages and rerouting them to proper area to be properly recovered. operating forklift, scanned and logged packages and mail. removed excess mail jams in equipment for quality mail flow.

Purchase Coordinator, Assistant

Rochester - Rochester, NY

December 2016 to January 2017

Recorded information from blueprints into Site- Line.

Operated with planner codes, w/c locations and bill of materials, were available to complete tasks and added missing information to the database as needed.

Administrative Assistant / Front Desk Receptionist Assistant

Rimkus Marciano & Associates - Rochester, NY

January 2015 to December 2016

Managed customer mailing database and sent out daily mailings of checks and documents to clients. Confirmed invoice and expenditure information and updated database daily.

Created & maintained files of presentations, faxed & copied documents for record keeping purposes.

Legal Assistant

Solomon LLC - Rochester, NY

January 2014 to January 2015

Complete administrative duties such as making copies, answering, and directing phone calls and greeting clients.

Coordinate appointments, including all correspondence and logistics necessary draft documents and letters from existing acquisitions using proper licensing templates.

Manage legal documentation and correspondence in strict confidence.

•Correspond with counsel, court, and clients •Assist with accounting and billing

•Implement and improve upon administrative processes for more efficient workflow

•Contacted government workers regarding claim pertaining to lawsuit on behalf of the law •Answered all incoming calls from clients and office personnel's questions related to claim paperwork. Maintained confidentiality when updating information in client records.

Customer Service B2B

Sutherland Global Services

July 2012 to July 2013

# United States

Assisted businesses who wanted to advertise through the United Stated Postal

Service Locally and internationally some advertisements were based on natural disasters, location, one on one customer service. Familiarized business Owners of the Click N Ship App from the United States postal Service.

Appointment

Setter B2B

July 2007 to December 2009

Scheduling time and date and escalating, Appointments to field crew.

# Business Owners

# United States to go from cash transactions to Paperless.

Scheduling time and date and escalating, Appointments to field crew for installations.

Travel Agent

Rochester - Rochester, NY

January 2004 to February 2006

Made travel arrangements for hotel guests.

Ems Bankcard services

Education

Associates of Science in Business Administration

Colorado Technical University - CO, springs Colorado December 2011 to Present

Associates of Science in Business Administration

Colorado Technical University - Colorado Springs, CO December 2009 to December 2011

High school diploma

Josh Lofton Sr High School - Rochester, NY

June 1987 to June 1990

High school diploma

Josh Lofton Sr High School

Skills

•Administrative Support Clerical Front Desk Legal Assistant Receptionist Scanning Secretary Billing

Invoice Invoices Payroll Customer Service Oriented Customer Service Greeting Incoming Calls

Correspondence Data Entry Filing Sorting Calendaring Database CRM HRMS SAP Salesforce Microsoft

SharePoint Solomon Client Relations NPD Electronic documents time management Customer

Relationship Management B2B Bill of Materials Mail Room Mail Sorting Forklift Customer Relations

Leasing BOM Forecasting Reconciliations Documentation Documenting Clerk Accounting Blueprints

PSE Issue Management ERT Inspections Legal Documentation Logistics Scheduling Workflow Staffing Travel Agent Travel Arrangements Retail Sales Excel Microsoft Office English

•Intermediate

•NPD

•HRMS

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