Customer Service Care

CARMEN DAVIS

**** ********** ** ****** ** *****

903-***-**** ad1r3v@r.postjobfree.com

Senior Customer Service Specialist

A seasoned customer care specialist dedicated to superior customer service

CORE COMPETENCIES

Microsoft Office Collections Customer Service Dispatching

Collection Software Inbound/Outbound Calls Organization Time Management Remote Access HIPPA Certified

EXPERIENCES AND ACHIEVEMENTS

Behavorial Innovations

Addison Tx 75287 2022-Current

Patient Account Representative

* Negotiates debt repayment settlements

Negotiates debt repayment settlements

Answering call regarding patient accounts

Making outbound calls on past due accounts

Updating insurance and resubmitting claims

Billing insurance claim to insurance in a timely manner.

Arranges payment plans on delinquent patient accounts as necessary

Negotiates with parties to establish payment terms and methods

Negotiates debt repayment settlements

Utilizes account information to better understand and overcome any potential objection to debt payment

Navigant, Lewisville Tx

Patient Account Representative 2022-Current

* Working back end of the revenue cycle

* Following up on claim denials upon request

* Billing claims out to insurance hospital request

* Updating patient information.

* Posting payments and making adjustments on hospital accounts

* Reviewing eob’s and reviewing any errors on claims

* Making outbound class t insurance and patients for information and claim status.

Nthrive, Plano Tx

Accounts Receivables\Medical Biller 2016-2019

Working as a liaison between hospital and the insurance

Transferring and adjusting balances upon hospital request.

Knowledge of accounts receivable practices, medical and denial business office procedures.

Billing medical claims to insurance in a timely manner.

Diversified HealthCare, Richardson Tx 2015-2016

Collections/ Customer Service

Negotiates debt repayment settlements

Answering call regarding patient accounts

Making outbound calls on past due accounts

Updating insurance and resubmitting claims

Billing insurance claim

Best Receivable Management, Dallas TX 2014 - 2016

Recovery Specialist

Bad Debt Division

Follows up with insurance regarding denials, errors, overpayments, and non-payments

Follows up with patients regarding patient balances and payments

Assists patients with insurance related problems as necessary

Monitors and orders billing supplies as needed

Identifies uncollectible accounts

Processes outstanding patient balances for Collection Agency

Arranges payment plans on delinquent patient accounts as necessary

Negotiates with parties to establish payment terms and methods

Negotiates debt repayment settlements

Utilizes account information to better understand and overcome any potential objection to debt payment

Terminix Pest Control, Plano TX 2009 - 2014

Customer Care Administrative Assistant

Collections DivisionSZSADZX

Advised customers of necessary actions and strategies for debt repayment

Located and notified customers of delinquent accounts by telephone and email

Contact this candidate