ALLAN DELA ROSA

**** ******** ***

Philadelphia PA 19111

ad1r3a@r.postjobfree.com

267-***-****

PROFESSIONAL SUMMARY

Motivated Human Resources professional specializing in employee advocacy and service center operations. Proven ability to build business partnerships at all levels (internal/external) across an organization, and possess the necessary knowledge and skills to achieve department/company goals initiatives and deliverables.

SKILLS

●HR Systems (SAP, PeopleSoft, RiskTrac, Oracle, HHA Exchange)

●Customer and Client Services

●Payroll

●Benefits

●Performance Management

●Talent Development

●Leave of Absence

HR Policies and Procedures

PROFESSIONAL EXPERIENCE

Fox Chase Home Care, Philadelphia PA May 2021 – May 2023

HR Coordinator

●Assisted with day-to-day Human Resource operations and functions.

●Provided clerical and administrative support to the Human Resource manager.

●Compiled and updated employee files.

●Processed human resources related paperwork.

●Completed forms I9, verified I-

●Managed employee benefits.

●Assisted with payroll.

●Maintained new hire spreadsheet with hire status update and data entry into HHA Exchange.

●Performed new hire orientation.

●Responsible for supporting the HR Department at their site, performing variety of administrative function for the entire HR team.

●Handled work that must remain confidential and sensitive.

●Helped organize the work so that the HR operations flows smoothly.

●The first point of contact between visitors and the HR department, triaging questions to the appropriate person.

●Organized all new hire paperwork.

●Handled all clearances from start to finish.

●Worked closely with HR manager on all HR projects and tasks for a busy department.

CAS Home Health Care, Philadelphia, PA November 2019 – December 2019

HR Coordinator

●Processed documentation and prepared reports relating to personnel activities (i.e., staffing, recruitment, in-services, grievances, performance evaluations, etc.)

●Assisted with settling employees' requests regarding Human resource issues, rules and regulations.

●Maintained compliance and documenting results via Spreadsheets and other systems set in place.

●Assisted with setting up and conducting interviews and other staffing procedures.

●Helped create, schedule, and implement in-services on a weekly basis.

●Ensured all files and records are designated for maintenance and proper storage.

INTELLISCAN, INC, Phoenixville, PA

Administrative Assistant November 2018-November 2019

●Responsible for entering comments into the system.

●Audited reports for errors.

●Ran final report and printed reports.

●Ordering office supplies.

STONEMOR PARTNERS (Robert Half/Office Team), Trevose, PA

Benefits Administrator (Contract) November 2017 – April 2018

Responsible for assisting with the entire benefit process for all corporate and field employees.

●Responsible for the oversight of benefit enrollment of benefit eligible personnel.

●Processed weekly demographic and payroll deduction files and uploaded them into the benefits and HRIS systems.

●Created reports for tracking information associated with benefits on a monthly, quarterly and annual basis.

●Provided support for benefit related questions from the field and the first point of contact for any benefit issues related to the benefits system or benefit call center.

●Processed Cobra notices on a weekly basis.

COMCAST, Philadelphia, PA

HR Consultant September 2014 – March 2017

Member of the Human Resources Shared Services team focused on providing superior customer service and support to employees, retirees, third party providers, HR and other business partners regarding a variety of Human Resource, Payroll, Benefits, Time Entry, Performance Management, Leave of Absence, Learning, Recruiting and policy issues.

●Partnered with internal cross-functional teams to achieve efficient and consistent HR administration and resolving pressing, highly sensitive customer service issues, effectively, and efficiently in a professional manner.

●Resolved up to 30 highly sensitive and critical HR cases per day by partnering with employees, HR Business Partners and various subject matter experts. Cases included unique and complex HR related issues outside the scope of basic training.

●Provided subject matter expertise in SAP access while accessing all employees’ files for administration of garnishments, vendor information pertaining to but not limited to payroll, benefits, 401k, healthcare, personal information, etc.

●Built key partnerships with other HR Services and HR Business Partners by providing up-to-date information via multiple channels within the HR Shared Services Center (i.e., email, phone, and case management system), resulting in a quick resolution of cases.

●Executed critical HR initiatives by delivering best-in-class employee services. One example was the Voluntary Retirement program. Through a white glove customer service, a high customer service rating was established throughout the whole department.

●Led a group of five Tier 1 HR Representatives and provided training to newly hired employees on product knowledge, training materials, and complex issues, ensuring they were equipped to handle their responsibilities.

●Established 95% quality monitoring customer satisfaction score by ensuring high quality support and first contact resolution. Demonstrated a strong sense of urgency by being able to multitask and set priorities when needed.

Tier 1 HR Specialist Jan 2010 – September 2014

Served as the main point of contact for all Comcast employees nationwide with their HR related questions.

●Consulted customers in a Shared Services case management model by maintaining the SAP HCM landscape comprising Payroll/Time, Benefits, ESS/MSS, Compensation, Learning, Performance Management, Recruiting, OM, and PA.

●Drove employee adoption and usage of self-service solutions by providing guidance and education resulting in less call volume within the shared services.

●Established positive relationships throughout HR and with Business Partners by providing concise and accurate information.

●Identified and supported enhancements of processes to improve effectiveness and efficiency.

●Trained groups of new hires on fielding calls and utilizing phone/case management system via a shadowing/reverse shadowing process.

TELERX, Horsham, PA Jun 2006 – August 2009

HR Representative (Tier 1)

Served as the Human Resource point of contact for all company employees in a fast-paced call center environment.

●Provided front-line HR support to employees and executives by responding to calls and emails. Ensured that these were promptly addressed by following the documented standard operating procedures and work instructions or escalated as needed.

●Documented all customer interactions via case management system.

●Possessed flexibility and mobility. Voluntarily traveled to the Records Center, housing all PA and Sales Representatives personnel records, to assist with organizing 2 years of backlogged files.

ACTIVITIES AND AWARDS

Member, Society for Human Resource Management

Former Secretary, Temple University Society for Human Resource Management, 2005 – 2006

Recipient of the Philadelphia SHRM Merit Award for the Undergraduate Category 2006

Network Administrator Certificate, Computer Network Technician Certificate, People’s First

Certificate

Client Honors (Comcast)

LANGUAGES

Bilingual (English/Tagalog-Filipino)

EDUCATION

TEMPLE UNIVERSITY, Fox School of Business, Philadelphia, PA

Bachelor of Business Administration, Human Resource Management

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