Vincent F. Fortin

**** ******* ***** *****

Valrico, FL 33594

754-***-****

ad1r30@r.postjobfree.com

Work Experience

Home Depot - Cashier / Hardware Associate (Brandon, FL)

June 2023 - Present

Assists customers with acquiring products on the floor while restocking shelves during every work shift.

Royal Furniture – Sales Associate (Key West, FL)

June 2022 - May2022

Previous employer on resume with less responsibilities.

Eagle Pharmacy – Patient Support Services Rep. (Lakeland, FL)

January 2022 - May 2022

Answer inbound phone calls in a prompt, courteous and professional manner ensuring compliance with state and federal regulations.

Provide first call resolution where possible. Demonstrate the ability to triage or escalate calls when first call resolution cannot be performed to the patient’s satisfaction.

Contact patients through outbound calls to assist in the processing of prescription medications in line with state and federal regulations.

Provide support to pharmacy through the completion of tasks including but not limited to enrollment updates, processing payments and releasing orders, updating patient demographics, written and oral communication with pharmacy staff to ensure completion of prescription orders.

Compile and maintain reporting requirements as requested by the business.

Handle difficult people and problems professionally.

Accurately completing other tasks as assigned by management.

Benzer Pharmacy – Customer Service Rep. (Auburndale, FL)

July 2017 - December 2019

•Greet customers warmly and ascertain reason for calling, advise on company information, any deals and promotions, and act as a company gatekeeper.

•Work with customer service manager to ensure proper customer service is being delivered and utilize computer technology to handle high call volumes.

•Use of telephones to reach out to customers and verify account information, take payment information, and any other pertinent information.

•Assist with placement/cancellations of orders, refunds, exchanges, upgrading or cancelling accounts, and attempt to persuade customers to reconsider cancellation.

Powers Maintenance – Owner’s Assistant (St. Cloud, FL)

June 2016 - June 2017

•General Maintenance in private homes and in apartment complexes under contract.

•Power washing, painting homes indoor and outdoor, and pool / lawn maintenance.

Royal Furniture – Manager (Key West, FL)

December 2006 - June 2016

•Complete Control of Day-to-Day Operations of a store within a 40-year family-owned business.

•Trusted to Independently Supervise Sales, Productivity, Maintenance, and troubleshoot for a Satellite Store within the company.

•Supervised Delivery Setups, Inventory, Shipping and Receiving.

Creative Staffing – Entry Level Employee (Miami Lakes, FL)

August 2001 - December 2006

•Sales, Advertising, Marketing, Promotions, Loan Processing and Tax Preparation.

•Customer Service Representative, Administrative Assistant, Receptionist, and Data Entry.

Florida Wire / Miami Cordage – Warehouse Personnel (Miami, FL)

May - August 1994 - 2001

•Nylon and Polyester Yacht Rope Construction, Cable Wire Rope Assembly.

•Knowledge/Experience in Handling Marine Vessel Components.

•Tow Truck Pulley Repair, Responsible for Maintaining Complete Inventory Stock.

•Shipping and Receiving, Forklift Experience.

Education

•Postgraduate Studies towards a master's in public administration, Florida State University

•Bachelor of Arts: Criminology - Florida State University

•Associate of Arts: Liberal Studies - Florida State University

•High School Diploma - Hialeah - Miami Lakes Sr. High School

Special Skills and Affiliations

•Equally fluent in English, Spanish, and Papiamento, the dialect of the Island of Aruba

•Pi Kappa Phi Fraternity, Florida State University, Beta Eta Chapter 1997-2000

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