Security Operations Manager

Kieran Fitzgerald

********@*******.*** 339-***-**** LinkedIn

Professional Experience:

Sanofi Pharmaceutical/Securitas Security Service

August 2023 – November 2023

Security Operations Manager

Provided program management in a commercial security operation, covering 6 specific sites, 60 Security Officers, including everything from scheduling, staffing, training, discipline to conflict resolution. .

Key Achievements:

In conjunction with the Director of Security, assisted in the development and implementation of Standard Operating Procedures for all sites and confirmed the respective site Procedures Manuel was maintained, reviewed and updated in a timely manner.

Took initiative to oversee security operations, to ensure that all work schedules for regular and special event assignments; provided the necessary and most effective coverages for the client.

Developed, coordinated, and maintained a security program, that met all contractual agreements for self-deployed security, while coordinated the on-going management of existing security systems at the sites.

Responsible for maintaining good client and company relations, through frequent personal communications with the Director of Security, the Vice President of Sanofi Security, Securitas Services Management and Security Operations Supervisors and assigned security personnel.

Key Responsibilities:

Ensure timely notification of all serious incidents as outlined in the Corporate Serious Incident Reporting Procedure.

In conjunction with the Branch and Corporate Human Resource staff, reported, investigated and monitored all employee workers compensation claims.

As required, assisted the Sanofi/Securitas management Teams, with any and all internal affairs investigations.

Conducted final interview of all security officer hiring and ensured that all Sanofi site security staff, were thoroughly trained and worked in compliance with specific site requirements

Northeast Security – Oxford Properties

June 2020 – December 2022

Security Account Manager

Provided program direction and oversight in physical security operations and adhered to all contractual deliverables.

Key Achievements:

Took initiative to solve customer’s problems by creating individualized security post orders and a 300-page all-inclusive site operations manual resulting in increased staff compliance, decreased response times, and a significant decrease in operational incidents.

Developed, coordinated, and maintained a security program design that blended staff training incorporating engineering concerns and maintenance specifics resulting in enhanced customer satisfaction and staff growth.

Resolved key tenant work order concerns regarding Symmetry service throughout the entire 33-floor building resulting in increased tenant satisfaction and retention.

Revamped and redesigned security officer recruiting efforts due to COVID-19 through intensive personal outreach and networking resulting in a fully staffed, quality team requiring minimal if any overtime.

Key Responsibilities:

Provided security management for a 943,605 sq. foot complex with 26 tenants and over 4,000 employees.

Evaluated and recommended physical security enhancements such as CCTV, and turnstile upgrades.

Presented quarterly security briefings to key internal and customer stakeholders to ensure contract compliance.

Served as key point-of-contact for customers to provide customer service and resolve any challenges.

Sodexo – Proctor & Gamble, Gillette

June 2019 – June 2020

Safety & Security Operations Manager

Provided high-quality security coverage for key accounts ensuring customer satisfaction and efficient operations.

Key Achievements:

Identified, mitigated, and resolved anomalies and hazards within the factory through daily inspections, and direct meetings with department forepersons resulting in an increase in safety and a decrease in sensitive equipment damages.

Provided site management oversight for employee hiring, onboarding, and retention ensuring each staff member was treated with dignity and respect resulting in an increase in employee satisfaction and retention.

Proactively sought to identify and resolve customer problems with topics varying from legal, financial, human resource, and various administrative tasks/processes to increase customer satisfaction and internal efficiency.

Maintained accurate expenditure reporting that included equipment, supplies, vehicles, and invoices to ensure contractual compliance and optimized financial procedures.

Key Responsibilities:

Coordinated all access control procedures, CCTV upgrades, intrusion alarm systems, and emergency notification upgrades.

Directed staff training and daily operation of existing security equipment including routine and emergency repairs, servicing, and equipment upgrades through vendor RFPs.

Coordinated and performed security risk reviews of client facilities using industry best practices and client-specific assessment tools.

Implemented and managed a global safety program and coordinated with clients to provide support to events and emergency coverage.

Maintained a positive, professional environment in full compliance with all applicable laws, regulations, policies, and procedures that ensured all staff members understood and complied.

Tishman Speyer

October. 2002 – February. 2019

Director of Security & Life Safety

Key Achievements:

Led recruitment efforts for the department resulting in a 90% offer acceptance rate growing the staff from 70 officers in two locations to over 80 officers across three different locations.

Created and implemented an internal formal professional development and training plan for security officers focusing on both technical skill enhancements and non-technical skills resulting in increased employee satisfaction and competency.

Developed security operation procedures for a portfolio including specialized operation manuals, post orders, training manuals, and formal staff seminars increasing operational efficiency and stakeholder satisfaction.

Innovated and developed new risk assessment and mitigation practices, security audits, and hazard liability control resulting in a 91% decrease in costs, a continual decrease in liability claims, and saving the company over $92,000 yearly.

Successfully managed a budget of approximately $125,000 yearly throughout my tenure as Director ensuring we always operated within budget. Operated WIN TEAM for staff payroll and benefits.

Assisted with negotiation and managed security vendor contracts every three years for security coverage and standard compliance resulting in a gradual decrease in operating costs and an increase in quality equipment.

Coordinated tenant build-out for individual tenants, 3rd party contractors, to ensure security procedures were followed to minimize incidents.

Developed quarterly training seminars for disaster response and crisis management for tenants to ensure safety procedures were understood.

Successfully executed disaster response and crisis management training for security officers to ensure tenants and property were adequately protected and managed during emergency events.

Key Responsibilities:

Provide daily communication with the property management team and tenants to ensure compliance with security standards and operational procedures.

Reported to the Global Director of Security on a weekly basis to exchange best practices, policy refinements, and other information related to security operations.

Drive security/emergency training and professional development for both security officers and tenants.

Education:

University of Massachusetts – Bachelor of Arts: Criminal Justice

Military Service:

United States Army – Signal Corps, Telecommunications/Cryptographic Specialist – Honorable Discharge

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