Customer Service Laboratory Technician
Resume:
Loida Zapata
ad1r2g@r.postjobfree.com
Pembroke Pines, FL
I am a highly energetic, dedicated, and mission driven person looking for a team to be a part of.
Professional Experience
Proficiencies
Microsoft Office Suite
Communication (Bilingual)
QuickBooks
Shipping and Receiving
Organization
MEDIPATH, Coral Gables, FL 2022 – Present
Customer Service
Communicates patient results clearly accurately and effectively to laboratory clients. Serves as a resource to clients regarding test requirements, specimen submission and other laboratory policies and procedures. Serves as a dispatch service for lab couriers.
FEDEX, Miramar, FL
Courier 2013 – 2022
Provided pick-up and delivery service support to customers on any issues regarding features of services, while complying with all operational, security and safety policies, procedures, and processes with the objective of meeting service commitments and maximizing customer satisfaction.
FEDEX, Miramar, FL
Package Handler 2007 – 2013
Perform loading and unloading services, including package sorting to be distributed nationwide, as well as ULD buildup and breakdown.
Maintain and audit air bills, records and files; Check all paperwork before releasing freight to trucking companies, check for custom clearing paperwork.
Verify commodity is allowed into the country and documented; accordingly, Audit international and domestic paperwork before scanning to main system
Ensure proper billing procedures and that proper packaging has been met.
Quest Diagnostic, Miramar, FL
Group Lead, Laboratory Technician 2001 – 2012
Referrals Technician 2000 – 2001
Laboratory Technician Trainer 1998 – 2000
TIQ Special Handling 1996 – 1998
Specimen Processor 1994 – 1996
Held numerous positions and supported multiple departments throughout the organization. Began as a specimen processor; promoted to special handling; selected to transfer to the Deerfield laboratory as a Trainer; and ultimately promoted to Group leader where I provided leadership and support within the Specimen Processing Department including:
•Receive, track and input patient demographic and test sample information into the Laboratory Information System.
•Maintain specimen integrity for laboratory testing.
•Identify and troubleshoot complex medical/technical and routine requests.
•Research and resolve complex medical, technical and customer issues.
•Resolve missing information and testing issues related to Stats i.e. wrong test codes, improper specimens, etc.;
•Adhere to departmental policies and safety procedures to reduce risk of blood and body fluid exposure.
•Provide training for existing and new hire employees.
•Assist management in the delegation of work.
•Established an exemplary network of client relations and interactions with strong communication and service.
Education
Miami Carol City High School -1991 High School Diploma
University of Phoenix - 2007 Associate Degree of Science
Florida Career College - 2023 Cert. of Business Administration
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