Customer Service Delivery

Fredy Casanova

*** **** *****, **********, ** ***60

609-***-**** – ***************@*****.***

PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Finance Analyst with 10+ years of financial reporting and analysis experience. Applies advanced financial analysis, forecasting and modeling skills to translate analysis into practical results. Strong understanding and knowledge of accounting principles and accounting software with emphasis in business finance. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.

SKILLS

Inventory management

Forklift operation

Stock control

Barcode scanning

Hazardous materials handling

Equipment maintenance

Adaptability and flexibility

Warehouse safety

Loading and unloading

Teamwork and collaboration

Shipping and receiving

Packaging and labeling

WORK HISTORY

12/2008-07/2023 Warehouse Specialist

ID Logistics – Madrid, Spain

Packaged items for safe shipment and protection from damage in transit.

Managed storage area by organizing floor space, adhering to storage design principles and recommending improvements.

Loaded and unloaded items from and to shipping containers and vessels.

Helped keep inventory accurate by overseeing daily cycle counts.

Supported safe operations of warehouse order fulfillment and restocking by securing items on pallets and shelves.

Verified amount of items received in orders and cross-checked with invoices.

Processed orders and reported to supervisory staff when stock dwindled.

Communicated and integrated with other departments to share information and coordinate successfully.

Verified accuracy of shipping and receiving documents and maintained records.

Coordinated receiving process and managed dock to efficiently unload trucks.

Calculated and monitored inventory through CSLOG tracking spreadsheets.

Worked with logistics companies to facilitate products being shipped to customers in most cost-effective ways.

Communicated with warehouse team leader on carrier issues, STO information, and weekly productivity metrics.

Built truck loading lists for drivers and facilitated loading processes between transportation and warehouse personnel.

Maintained clean, orderly work environment free of hazards.

Loaded and unloaded materials onto and off of trucks for fast shipment.

Assisted in receiving, stocking and distribution of merchandise.

Helped train new employees in safe practices and warehouse procedures.

Operated equipment while observing standard safety procedures.

Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.

Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Created shipping labels to complete daily order processing.

Operated tape machines, scales and label printers to package items correctly.

Added packed boxes to conveyor belts for movement to shipping stations.

Reviewed orders to verify products met specifications.

Placed, tagged, and secured merchandise in diverse designated areas.

Moved merchandise using forklifts, pallet jacks and hand trucks.

Stocked warehouse efficiently by comparing item numbers with storage locations.

Streamlined material delivery processes which increased efficiency and reduced downtime.

EDUCATION

06/1997 High School Diploma

Instutute Tecnico Real Holandes– Cali, Colombia

06/2006 J.D

University Santiago De Cali - Cali, Colombia

06/2007 Ph.D

University Carlos 3rd Of Madrid - Madrid, Spain

LANGUAGES

Spanish – Native

English – Limited/Basic Level

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