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Customer Service Fleet Manager

Location:
Hyattsville, MD
Posted:
December 07, 2023

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Resume:

Walter Cooper

Germantown, MD 209**-*****, Germantown, MD

301-***-**** - ad1r1y@r.postjobfree.com

Professional Summary

Responsible Fleet Manager with strong foundation overseeing maintenance and repair of company vehicles. Enthusiastic professional knowledgeable in OSHA and other government regulatory requirements.

Skills

• Vehicle Maintenance

• Operations and logistics

• Delivery schedule oversight

• Cost control and tracking

• Safety regulations implementation

• Customer service

• Driver management

• Effective communication

• Budget control

• Supervis

Work History

10/2010 to Current

Fleet Manager

Leisure World – Silver Spring, MD

• Documented equipment transfers and sales details for accurate record keeping.

• Managed employee scheduling, payroll and data collection to maximize project outcomes.

• Supervised maintenance team and effectively delegated assignments to optimize processes.

• Maintained accurate driver information, including estimated time of arrival, which became foundation for all delivery scheduling.

• Inspected vehicles and requested maintenance tasks be completed within specific timeframes.

10/2018 to 10/2019

Tow Truck Operator

Custom Towing – Rockville, MD

• Fastened chains, straps, covers and binders to secure load during transit.

• Troubleshot and diagnosed mechanical issues, completed basic repairs and conducted preventive maintenance actions to keep equipment functional.

• Answered roadside assistance calls for tows and other vehicle support.

• Maintained telephone and radio contact with supervisor to receive delivery instructions.

• Recovered vehicles, completed private tows and managed involuntary pick-ups on behalf of business and law enforcement professionals.

08/2006 to 09/2019

General Automotive Technician

Tires Plus Total Car Care – Fredrick, Maryland

• Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.

• Repaired brake, exhaust, electrical and other systems for domestic automotive brands.

• Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.

• Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.

• Inspected damaged vehicles to estimate repair labor cost and required parts expense.

04/2000 to 06/2003

General Automotive Technician

Jiffy Lube – Germantown, Maryland

• Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.

• Inspected damaged vehicles to estimate repair labor cost and required parts expense.

• Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.

• Communicated issues to supervisor and helped develop solutions.

Education

04/2000

High School Diploma

Thomas Edison High School - Germantown, Maryland

No Degree: Automotive Engineering

Hunter Engineering Company - Germantown, Maryland



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