Customer Service Operations Manager

Zac Zielinski

Energetic professional with strong leadership skills

Self-starter with success in working in teams and independently Strong customer service focus with sales experience Hiring, training, and new employee development experience Driven to meet performance targets through continuous improvement 225 Grant Street

Grand Blanc, MI 48439

810-***-****

***.**********@*****.***

EXPERIENCE

Grumlaw, Grand Blanc — Campus Pastor

August 2021 - July 2023

Team Building and Management

Recruited, trained and motivated volunteers to support in various ministry functions

Counselled and provided pastoral care and guidance to the congregation Built relationships with community partners and lead outreach programs Schedule volunteers and lead teams including set up and tear down of the facility weekly

XPO Logistics, Flint — Field Operations Manager

November 2020 - July 2021

Maintained two cross docking facilities responsible for the consolidation of automotive parts

Implemented inventory management strategies resulting in accurate inventory control, cycle times and timely parts departure

Established and enforced rigorous quality control procedures Implemented lean manufacturing principles, driving operational efficiencies, waste reduction and cost savings

Monitored and analyzed KPI’s to identify areas for process improvement XPO Logistics, Grand Blanc — Inbound Logistics Manager October 2019 - November 2020

Coordinated and arranged transportation logistics from suppliers to processing centers

Maintained on time performance for pick up and delivery of parts Selected carrier partners based on cost, service capabilities, geographic requirements and shipping requirements

Negotiated Carrier contracts and rates

Collaborate cross functionally with supply chain and engineering to develop cost/efficiency saving charters

Previous Roles - XPO Logistics — Operations Supervisor, ADI Lead/Load Planner, Traffic Office Advisor

Education

Lake Fenton High School

2009-2013

Skills

Team Leadership

Problem Solving

Communication and

Relationship building

Active Listening

Lean Manufacturing

Continuous Improvement

Customer Service focused

Safety and Compliance

Time management

Adaptability

Goal Oriented

Technical Skills

Microsoft Office Proficient

TVS Management

IMS/Reflections

Hazmat Certified

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