NICOLE WILLIS

ad1r08@r.postjobfree.com 919-***-**** Raleigh, NC 27616

PROFESSIONAL SUMMARY

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and dependable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

SKILLS

Sales Proficiency

Customer and Client Relations

Microsoft Office (Excel, PowerPoint, Word)

SAP

Data Interpretation

Data Entry

Customer Service

Communication

Strategic Planning

Patience

Business/ Data Analysis

Business Development and Planning

Interpersonal Communication Skills

Patient Care and Confidentiality

Data and Analytics

Empathy

Adaptability

Willingness to learn.

Computer networking

Time Management

WORK HISTORY

Dec 2022 - Current

Receptionist

Johnson Lexus - Raleigh, NC

Aug 2014 - Dec 2022

Customer Relations Supervisor

Allbridge - Raleigh, NC

Creating Reports for car dealer tags

Utilizing switchboard phone system

Inputting data into computer system

Manage a multi-million-dollar department with gross annual sales of thirty-five million.

Facilitate and managed a commercial portfolio for the largest hotel chains, such as Marriott, Hilton, Choice, and Best Western

Supervise and managed an international team in the Philippines of eight team members and one team Supervisor.

Proficient in leading and delegating projects and assignments in a high-pressure environment while coaching, guiding, or tracking performance.

Manage company's inbox for residential and commercial addendums, contract modifications, change orders, client retention and product performance.

Possess the ability and skills to work through language and culture barriers and different time zones.

Managed customer relations on an ongoing basis to maximize customer retention.

Conduct conference with customers, management support and team members.

Create SOP and training processes for the department.

Negotiate commercial and legal contracts with our participating partners.

Proficient in leading and delegating projects and assignments in a high-pressure environment while coaching, guiding, or tacking results.

Explaining product offer to customers regarding commercial and residential television care

Negotiate contracts and legal documents for Direct TV installation.

Perform human resource tasks by interviewing and adjusting timecards for the team.

Reconcile accounts through NetSuite to process payments and billing issues.

10+ Customer Care Reps

Sales goals met monthly.

Performance reviews conducted for sales representatives

Aug 2003 - Dec 2012

Administrative Assistant

U.S. Department of Veterans Affairs - Greensboro, NC

Worked directly with Active and Inactive Veterans by identifying their military benefits.

Updated and processed DD 214, discharge, and dismissal documents for mental health benefits

Assisted counselors with processing and filing client intake documents and progress notes.

Perform intake assessment, advising veterans and their families as to services and benefits available through the County/outside agencies and makes referrals when appropriate.

Greet visitors and answer telephone, providing information relative to a wide variety of inquiries regarding veteran's services and programs.

Mar 2011 - Oct 2012

Healthcare Representative

North Carolina Secretary of State - Raleigh, NC

Processed legal healthcare documents such as POA, Living Testament and Health POA

Corresponded with hospitals and law firms regarding client supporting documents.

Conducted public seminars regarding local laws, health registry and hospital protocols.

Analyzed patients' abilities to pay for services to determine charges on sliding scales.

Followed up with doctors and nurses to obtain necessary information to complete patients' records.

Documented 150+ patient records weekly through a secure database.

Followed document protocols to safeguard confidentiality of patient records.

Mar 2009 - Mar 2011

Administrative Assistant

Oxford University Press - Cary, NC

Aided sales team in achieving monthly sales goals.

Processed textbook orders through use of global database.

Utilized Microsoft Outlook to schedule meetings and process various orders.

Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.

Managed client correspondence and tracked records to foster office efficiency.

EDUCATION

May 2010

Bachelor of Science: Child Development & Family Studies

North Carolina A&T State University Greensboro, NC

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