Charlene Hardy

Myrtle Beach, SC *****

ad1qz6@r.postjobfree.com

+1-843-***-****

I am a very driven and hard working individual that only knows of one successful way to perform in any role, a strong brand ambassador who executes all functions of any task/challenge/position by efficiently following the policies and brand culture at all times. I believe in hands-on coaching through working alongside others and constant positive verbal communication. I have strong customer service and intrapersonal skills developed through 15 years in restaurant management at multiple leadership roles and with varying responsibilities. I am highly capable and easily adapt with any changes/ adjustments to brand-contingent expectations/functions within my role. I am a skilled coach, trainer and leader with ample experience in both the QSR and Fast Service Famiy Dining industries ranging in role from Assistant GM to District Manager responsible for multiple locations. I am organized, detail- oriented and analytical in nature. I enjoy interacting with others and developing others as well as working with a team toward a common goal. I thrive in a fast paced and changing environment while adapting to overcome obstacles/challenges. I strive to perform at the highest standard possible at all times and have positive, measurable impact each instance. Work Experience

PMGM

Cook Out Restaurants - Myrtle Beach, SC

June 2019 to December 2023

Responsibilities included: all employee hiring and staffing for evening shift at that location, team member development/training/coach/training, Inventory controls and Food Cost Mgmt, Sales building, Speed of Service, employee growth and accountability, strong and consistent productive leadership and verbal coaching daily, customer service excellence and brand-building guest experiences at all times, scheduling and inventory order placements and dissection, execute all GM responsibilities during vacations and time off, ensure top notch service and the highest quality product delivered to Every patron daily, regular Profit Assessment and Direct Action Plan modifications as needed Retail Store Manager

One Stop Party Shop - Myrtle Beach, SC

November 2017 to December 2018

Inventory management, scheduling, hiring and training all associates, floor display/layout and organization of all the products for immediate purchase, Decor Assembly and delivery/setup of decor for wide range of special events/holidays/commercial business decor needs, vendor relations and communication regularly, quality customer service and order fulfillment always, creative marketing and community involvement for sales growth and strengthening brand recognition in the area Stay at Home Mother

Myrtle Beach, SC

January 2014 to October 2017

I have one son, now almost 10 years old. When taking maternity leave from my position at Waffle House, my plan was to return to my role as DM by the end of summer in 2014 after he was born at the end of April. My heart, however had a much different plan once Bryce arrived and I met him. I felt instantly that my time could not be more well spent, in any professional role, than it was at home with my only child to nurture and protect and be present for his needs and his development/growth. I was present for every first and there is no more important responsibility to me than my family and how close we are. The time strengthened significantly the bonds I share with both my son and husband. It was one of the most memorable parts of my life and I learned a great deal about who I strive to be in those personal moments with loved ones at my side.

District Manager

Waffle House Inc. - Greensboro, NC

February 2002 to November 2013

Responsible for all GM duties/responsibilities in 3-4 locations, final determinant for all hourly employee applicants, application reviews and interview scheduling and execution (provided 2nd interview necessary for any potential team member),approval/revision of all crew schedules, scheduling for unit directors within district, productive coverage for all UD time off and vacations, profit assessments every OP with action plan to improve in any areas for opportunity/growth, UD development with documented/evaluated performance focus updated each OP, goal awareness and accountability of UDs in order to maximize profits at each location and enhance bonus potential for mgmt team, food and labor control/follow-up daily to improve cumulative profits for OP in the two greatest controllable accounts, one-on-one hands-on manager training and development per brand expectations and policy adherence, leadership through professional behaviors, constant verbal coaching/communication and positive reinforcement, strong Public speaking skills developed through performance-based invitation- only quarterly presentations (topic-assigned) to region VPs and upline mgmt (50-60/meeting), primary support for any UD issues/obstacles/crisis and always available via phone or show-up presence when needed, maintain positive vendor and state regulatory agent relationships with regular follow up Education

Bachelor's degree in Chemistry

Coastal Carolina University - Conway, SC

August 2002 to May 2007

Skills

• Dissection

• Employee Evaluation

• Restaurant Management

• Retail Management

• Order Fulfillment

• Assistant Manager Experience

• Management

• Food Safety

• Quality Assurance

• Laboratory Experience

Certifications and Licenses

Food Handler Certification

December 2023 to December 2028

Servsafe Food Handler Certification

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