CONTACT

ONLY REMOTE JOB

323-***-****

**** ** ***** **, ******, TX 75287

Email:

ad1qyn@r.postjobfree.com

**** ********

SKILLS

Credit card payment processing

Route management

Senior leadership support

Problem-solving abilities

Call center experience

Process optimization

EDUCATION AND TRAINING

Some College (No Degree)

Houston Baptist University

Houston, TX

SUMMARY

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

EXPERIENCE

Randstad

10/2021- 02/15/ 2023

Assessed departmental operations to determine areas for customer service improvement and support.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Oversaw addressing of customer requests for friendly, knowledgeable service and support

Customer Service Representative

Yellowhammer Media Group Inc. 07-2018- 03-2020

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Evaluated customer account information to assess current issues and determine potential solutions.

Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.

Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

Customer Service Cashier

Arise Roadside Remote, GA

Provided excellent service and attention to customers face-to-face or through phone conversations.

Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.

Earned reputation for good attendance and hard work.

Created agendas and communication materials for team meetings.

Handled

customer

complaints

and

concerns promptly, escalating complex issues to direct supervisor for quick resolution.

Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.

Handled

customer

complaints

and

concerns promptly, escalating complex issues to direct supervisor for quick resolution.

.

CAMPBELL AKEEM

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