ASHA MASTERS

Torrance, CA ad1qyg@r.postjobfree.com 310-***-****

https://www.linkedin.com/in/asha-masters-69325712/

SUMMARY

Human Relations Customer Service Operational Leadership

A Customer Relations Specialist with over 15 years’ experience within the Retail and entrepreneurial arena. Demonstrated leadership in employee relations, client services, change management, and mentoring team to meet uncertainty, market growth and business challenges (COVID). Known for cost-conscious approach, strategic thinking, and proactive mindset, bringing operational excellence and market awareness to how I mentor people. Possess the natural ability to build trust, foster positive human relations, and solve problems as reinforced by commitment to follow through and responsiveness. Adept at navigating complexities, attention to detail and adaptability. *Pursuing Career in Human Resources - my track record of developing people, mentoring, and achieving employee performance, and excellence, continues to drive me toward organizational cultural excellence. Expertise in leading world-class retail, service and creative environments; developing cutting edge talent; and in business, proactively capitalizing on incremental revenue streams through the implementation of product knowledge, analytics, and metrics to drive profitability. Proven record for inspiring people to achieve their highest potential by driving innovation and by forging strong multi-cultural relationships through customer service, partnerships, and the integration of cross-functional teams.

Relationship Specialist

Culture Champion

Vendor Relations

Training & Development

Performance Management

Sales Acumen

Project Management

Invoice Tracking

Data Analysis

Customer Satisfaction

Customer Service Trainer

Continuous Process Improvement

TECHNICAL SKILLS & BEST PRACTICES

Human Resource duties for department with knowledge in WorkDay program; Code of Safe Work Practices; Kronos Incorporated application/Employee Scheduling; Inventory Management/ordering system (Direct Vendor Ordering and IRMA); Adobe Workshop

Fluent in English, Punjabi and Urdu

NOTABLE ACHIEVEMENTS

Doubled weekly sales from approximately 5k to 10k during Covid, while simultaneously stepping in to cover Team leader out on medical.

Transformed an unorganized and unmotivated team, by stepping up during my team leader's year-and-a-half absence - leveraging my psychology background and relationship-building skills.

Amidst a pandemic, I tackled the pivotal challenge of trust as a new team leader by meticulously understanding both team dynamics and management styles, resulting in earning the trust of my managers.

Stepping into my role as a first-time team leader at Whole Foods with no formal training, I proactively immersed myself in SOPs, product knowledge, and metrics, devising a strategic plan that impressed my managers and successfully stabilized department sales.

PROFESSIONAL EXPERIENCE

WHOLE FOODS MARKETS, Redondo Beach, CA May 2018 - PRESENT

Department Team Leader

Demonstrating exceptional leadership and strategic acumen, I ascended the ranks at Whole Foods from a part-time team member to team leader, achieving three promotions within five years through continuous self-education and adept mentorship, while consistently driving business growth, cost containment, and risk reduction.

Bolstered customer confidence through needs-based strategies, fostering professional relationships with department managers, and achieving remarkable business results by ensuring quality and timely service delivery, while, starting as a young customer service manager at Alfa color lab. I skillfully bridged the gap between seasoned veterans and new hires.

Navigated a challenging period in US history – Covid - I exhibited big picture thinking and proactive risk management, ensuring team safety and departmental efficiency through transparent communication, equipping the team with protective gear, and fostering a caring environment that led to positive outcomes and business continuity during the pandemic.

Empowering diverse teams, I've successfully trained customer service representatives at Alfa Color lab and elevated customer service in a grocery store setting, overcoming unique challenges by inspiring curiosity, leading by example, and fostering growth, resulting in increased knowledge and motivation for advancement within the company.

Revolutionizing department security, I spearheaded a safety-centric approach to combat theft, aligning team members with effective communication and risk management while implementing a strategic plan involving high-value item display in locked cabinets and supervised transactions, achieving remarkable reduction in theft incidents.

ASHA MASTERS PAGE 2

ad1qyg@r.postjobfree.com

Team Leader, Whole Foods, (Cont.)

Transitioning from diverse backgrounds in customer relations and photography, I cultivated a strong personal brand, showcased adept leadership, change management, and service skills in the grocery industry, built on relationship building and adaptability, all underpinned by a genuine passion for human behavior, resulting in a trusted and credible presence at Whole Foods.

Doubled weekly sales from approximately 5k to 10k during Covid, while simultaneously stepping in to cover Team leader out on medical, by creating a strategic business continuity plan that included training and mentoring staff to stay positive, increase their retail knowledge and to embrace several policy changes due to the Amazon acquisition of Whole foods.

Transformed an unorganized and unmotivated team, by stepping up during my team leader's year-and-a-half absence - leveraging my psychology background and relationship-building skills, I fostered connections, learned all job functions, and through attentive listening and empathy, guided the team to success and greater productivity.

Amidst a pandemic, I tackled the pivotal challenge of trust as a new team leader by meticulously understanding both team dynamics and management styles, resulting in earning the trust of my managers, leading to a well-deserved salary increase for all when sales surpassed projections. Simultaneously, I fostered trust among my team, motivating and empowering them through knowledge sharing and creative rewards, solidifying a foundation for success.

Stepping into my role as a first-time team leader at Whole Foods with no formal training, I proactively immersed myself in SOPs, product knowledge, and metrics, devising a strategic plan that impressed my managers and successfully stabilized department sales.

PHOTOGRAPHY BY ASHA Aug. 2005 – CURRENT HOBBY

Small Business Owner

Run all aspects of a business from design, financials, marketing delivery and business development.

Commercial photography such as doctor’s offices, portrait photography ranging from business portraits to infant and family photography.

Use of Adobe Photoshop application for postproduction.

Manage sales and marketing via in-person portfolio presentations and digital platforms.

Conduct inventory, shipping, receiving, framing, and packaging.

Customer Service, sales and marketing.

ADDITIONAL PROFESSIONAL EXPERIENCE

Linda Johnson Photography's – Production Manager

Drove studio sales up by 40% within my first year through customer service, and by transforming a team where I bridged the gap between my technical lab expertise and my ability to recognize how to motivate, inspire and grow the team to greater heights of performance, collaboration and efficiencies.

EDUCATION

GRAND CANYON UNIVERSITY

Bachelor of Science in Psychology

SOUTHERN CALIFORNIA REGIONAL OCCUPATIONAL CENTER

Advanced Medical Terminology and Coding

Contact this candidate