Lisa N. Byas

**-** ***** ****** #** Forest Hills, NY 11375

ad1qy2@r.postjobfree.com

646-***-****

Summary

Administrative professional possessing over 20 years of experience in hospitals and medical offices and a demonstrated ability to work efficiently and cooperatively with physicians, clinical staff, patients and vendors. Areas of strength include:

Clear and effective verbal and written communication

Organization and time management

Leadership

Strong customer service and interpersonal skills

Professional Experience

Columbia Drs, New York,NY

Patient Access Specialist II (October 2022- Current)

Schedule appointment requests and perform outbound calls to schedule Epic referrals.

Training New Hire

Communicates insurance participation, financial responsibility and time of service policy to patient population.

Obtain patients’ insurance and demographic information registered in EPIC.

Perform real-time insurance verification.

Collects pre-registration information to address Epic work queue accounts.

Provide support and back-up coverage as needed.

General faxing, filing, and mail sorting.

Facilitate team discussions regarding complex patient scheduling needs.

Work on escalated cases with higher complexity as assigned. Escalate issues to lead/supervisor/manager for resolution.

Performs other related duties as assigned.

NYU Langone Health, New York, NY

Medical Secretary II (October 2017 - Present)

Prepare forms and letters and obtain appropriate signatures and authorizations

Process incoming and outgoing documents including logging and distributing materials to appropriate parties in accordance with departmental procedures

Answer patient questions to ensure understanding and patient satisfaction, or refer patients to other resources or staff when necessary

Maintain files in organized and up-to-date manner in order to facilitate their retrieval

Provide reception assistance as needed including patient registration and answering phones

Assist with training new employees

Schedule patient appointments, verify insurance and obtain/provide referrals

Columbia University, Department of Psychiatry College of Physicians and Surgeon, New York, NY

Temporary Administrative Coordinator (June 2017 – September 2017)

Verified the credentials of all new providers to ensure compliance with state and federal standards

Updated and maintained a confidential database of the providers’ training, education, licensing and experience information

Enrolled the providers with insurance plans through Webview and PEG (Provider Enrollment Group)

Obtained authorizations for ECTs

Worked closely with the Assistant Director to ensure a consistent work flow

Columbia University, Counseling & Psychological Services, New York, NY

Temporary Medical Secretary (March 2017 – May 2107)

Performed administrative tasks including registering and scheduling patients, answering phones, filing, maintaining medical records and verifying insurance coverage

Provided patients, staff and visitors with directions and information services provided through the Columbia Medical and Counseling Program and the Student Medical Insurance Plan, as needed

Bogard Management & Consulting, New York, NY

Temporary Assistant Bookkeeper (January 2015 – May 2015 & January 2016 – March 2017)

Assisted with tax preparation by organizing receipts and entering expenses in Excel spreadsheets

Performed credit card statement reconciliation

Future Tech Enterprise, Inc., Holbrook, NY

Temporary Consultant on assignment at Nassau BOCES (May 2015 – October 2015)

Liaised between vendors and management to identify and troubleshoot issues such as outages

Reviewed new account and renewal contracts between Nassau School District and vendors

Created Excel spreadsheets tracking payments, due dates and outstanding balances

Scheduled appointments and provided general office administrative support

Weill Cornell Medical College, New York, NY

Administrative Assistant (August 2010 – October 2013)

Provided administrative support in the Division of Child and Adolescent Psychiatry and OPD clinic

Scheduled appointments and maintained outpatient clinic evaluation schedules

Obtained pre-certifications for prescriptions

Sent billing statements and processed patient payments

Submitted grant and travel reimbursements for faculty

Additional Experience

Johns Hopkins OB-GYN Department, Columbia, MD

Front Desk Personnel/Operator/Collections - (June 2007 – August 2010)

Orthotic Consultants, New York, NY

Office Manager (January 2005 – July 2005)

New York Allergy & Sinus, New York, NY

Biller/Collector (August 2002 – December 2004)

Education

C.W. Post University, Glen Cove, NY: Psychology -78 Credits

Berkeley College Online– expected graduation 2024

Training

Medical Recovery Specialists, GE and EPIC, Flowcast, Soarian, Salesforce

Skills

AS400, GE and EPIC, Prime Suite, Medical Manager, ADS, Tevix Machine, Microsoft Word, Excel, Outlook, Webview, Salesforce

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