Jecisai Acosta-Serrano

Phoenix, AZ *****

ad1qy0@r.postjobfree.com / 602-***-****

Motivated to maintain customer/patient satisfaction and contribute to a company's success. Reliable and driven with strong time management.

OneMedical @ Iora Seniors

Virtual front desk Nov 2022 to Feb 2023

Worked virtual front desk

Canceled appointments Skills: Good communication, Problem Solving, Sent task/messages to clinics for follow ups with patients Attention to detail, Bilingual - Spanish Directed patient to appropriate departments Computer Skills, Typing and 10-key Submit patient request when clinic not available typing 55 wpm, Teamwork and Customer Service

Arthritis Knee Pain Centers

Front Desk / Medical Assistant May 2022 to July 2022 Check patients in and out

Collect payment when needed

Roomed patients

Prepared injections and supplies for provider for each appointment Assist Dr during procedures

Registration/Scheduler Rep / Billing Dept

NOAH - Phoenix, AZ October 2018 to May 2022

Complete full registration for new patients

Schedule new/established patient appointments based on patient location/Dr preference Submit referral request / check referral status

Send telephone encounters to clinics

Patient Financial Specialist

Banner Health - Mesa, AZ

April 2014 to August 2018

Explained billing cycle and guidelines

Authorized to accept payments from patient & payers Made sure all payments and adjustments were properly posted to patient accounts Set payment plans based on balances due

Sent accounts to outside collections when all collecting efforts had been exhausted Add insurance to patient accounts when coverage had been verified Sent accounts back review when charges are being disputed Itemized statements mailed to patients per request Banner Health - Mesa, AZ / Enrollment Member Services July 2013 to April 2014

Verified members eligibility

Quoted medical/dental plan benefits

Checked claims status as requested by members/providers Assisted with yearly insurance enrollment for Banner Health employees / Medical, Dental & Vision Explained and clarified each and every medical/ dental / vision plan offered Offered my assistance to fellow co- claims department with claims data entry Education:Compadre High School- HS Diploma Tempe, AZ(2009)/ PIMA- C.M.A Mesa,AZ(2010)