JULIE BAJULAIYE

CSM/SASM/BA/QA

HANOVER, MD

301-***-****

ad1qxs@r.postjobfree.com

SKILLS

Agile SAFe and Scrum

Data Analytics and SQL Queries

Mobile/Web development

Risk Management

Data Warehousing and Integration

ServiceNow and Sales Force

Servant Leadership

Microsoft Dynamic 365

Conflict Resolution

Process Optimization

Effective Communication

Jira, Jira Cloud, and Confluence

AWS, Cloud Apps, & TFS

Version One and Share Point

SDLC, TDD, DevOps, ETL

Power Apps and Oracle ERP

Project Management

Azure DevOps (ADO)

EDUCATION

Harvard University

Exercising Leadership: Foundational Principles

Certification ID: 4c61434ea0c44f4eb5da04119ed777bc

October 2023

Yale University

Connected Leadership

Certification ID:

https://coursera.org/verif y/GVTZKB8JCECX

November 2023

Bowie State University

Bachelor of Business Administration

(BBA) with Management Concentration May 2007

University of MD University College

Masters of Business Administration

(MBA) Global Business & Public Policy

May 2009

CERTIFICATIONS

Certified Scrum Master

001301930

Safe Advanced Scrum Master

466*****-****

PROFESSIONAL SUMMARY:

Results-oriented SAFe Certified Scrum Master/Business Analyst with 8 years of experience leading software development teams for both onshore/offshore teams, specializing in complex Agile projects across government, healthcare, and finance domains. Proven ability to deliver high-value products by fostering collaboration and a goal-oriented approach. Adept at driving the adoption of an Agile mindset through coaching and mentoring team. Dedicated to project success, collaborating closely with PO, PMO, stakeholders, and leadership to ensure clear understanding and alignment of goals, expectations, and deadlines. Committed to professional development, by enhancing leadership skills through continuing education programs at Harvard and Yale, poised to contribute as an Agile servant leader in advancing organizational objectives.

WORK HISTORY

Marriott International- SAFe Certified Scrum Master

Remote (Bethesda, MD • 11/2022 – 11/2023)

Successfully shifted teams from a Waterfall methodology to Agile, resulting in a threefold increase in team productivity. Led 2 cross functional teams' delivery of high-quality customer experiences and core business outcomes on time and on budget.

Facilitates and supports all scrum events: Sprint Planning, Daily Scrum, Refinement, Sprint Review, and Sprint Retrospective

Responsible for tracking and reporting of all relevant team performance metrics to ensure organizational visibility and transparency, including but not limited to velocity, burndowns, sprint & release status.

Coached and developed 2 teams on Agile practices and principles. Worked with developers and PO in learning JIRA Cloud and tools and functions in JIRA to ensure the development and growth of Scrum Team as well as managed the team's backlog, work prioritization, story assignment, and tracking in Jira.

Collaborated with engineers, POs, and PDM's to manage cross-team dependencies to successfully deliver on broader strategic initiatives.

Worked with product owner(s) to understand scope changes and/or shifts in priorities to ensure that healthy backlogs are being maintained and refined.

Worked with Release Management teams and collaborated across Engineering to ensure the successful releases of products and continues to optimize the release and delivery process.

Worked closely with Product Owner to ensure readiness for PI planning and to guide teams through successful planning events.

State of Maryland- Scrum Master/ Business Analyst/QA Tester

Remote (Linthicum Heights, MD • 02/2022 – 05/2023)

Led multiple Scrum teams and ran various agile meetings such as Daily Scrum, Retrospective, and PI Planning.

Interacted with various stakeholders (SSA, Doctors, CPS Caseworkers and Supervisors, i.e.) at the management level to understand business processes, decision models, and analyzed needs for system functional and non-functional requirements.

Involved with regular walkthroughs and meetings to discuss constrictions in the system and possible solutions with the management team.

Analyzed business requirements and functional specs for CPS (Child Protective Services), GAP, Adoption, and Guardianship process in CJAMS (Child, Juvenile, and Adult Management System).

Acquired input from a variety of process subject matter experts to discuss CJAMS process requirements, established agreed processes and guidelines. Defined, documented, and tracked the completion of Epics, Stories, Tasks, and Bugs.

Analyzing and testing defects in CJAMS. Verified data for testing is complete and ready for use by the development team. Validating the user stories after completion by development team.

Creating clear and concise Test Case documentation. Developing user stories along with acceptance criteria in both JIRA and Version One. Clearly defining user security needs and DOD.

Coordinates and reviews UAT/system testing. Drives business sign off on UAT results. Negotiates defect and enhancement discussions with Social Security Administration (SSA), users, product owner, and developers.

Assisted the scrum team in digital transformation journey and led deployment of Oracle ERP Cloud.

Highmark Healthcare- Scrum Master/ Business Analyst

Remote (Pittsburgh, PA • 10 /2020 – 01/2022)

Led 2 cross functional teams of business analyst, front and backend developers, DBA’S, and QA teams in the development of internal and external patient management systems.

Introduced the SAFe methodology to my team alongside another scrum master after seeing that the initial pattern of Scrum was not working for the organization.

Increased team morale and performance, providing servant leadership and coaching to the team to encourage adoption of agile mindset, principles, core values, and best practices that shaped our dynamics.

Facilitated daily scrum, sprint planning, release planning, sprint review, sprint retrospectives, and other meetings to foster communication, transparency, collaboration, and inspection.

Collaborated with the Product team, PMO, Stakeholders, and Scrum Team in finding better ways to continue to approach development, mitigate risk, and solve problems.

Trained Scrum teams and coached them in adopting best practices like DOD, velocity tracking, TDD, pair programming, and collaboration.

Facilitated the process of prioritizing, and refining requirements, estimating, identifying dependencies, breaking down user-stories, and establishing a goal for a successful sprint with Azure DevOps (ADO).

Supported the Product Owner by finding effective product backlog management techniques to monitor the progress of our objectives and to keep a well-defined, prioritized backlog that delivers valuable features to end-user, provides business value, and enables product sustainability and a quick ROI.

Establish and monitored metrics for tracking progress in cycle time, lead time, release burn-down, burn-down chart, defects/quality, and the value being delivered.

Created a trusting and safe environment for the Scrum team where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on problem solving.

Analyzing processes and recommending improvements or architecting new processes which address any identified gaps and increases process efficiency and effectiveness.

Documenting existing Customer processes and procedures with diagrams and written descriptions. Oversees and leads efforts on key reporting.

Data warehousing/ Agile ETL in JIRA by facilitating the consolidation of information in organization’s central repository by extracting from sources, transforming to a required format, and loading into a target.

Proactively updates, validates, and evaluates data to ensure accurate reporting while identifying ways to improve efficiencies related to data collection and reporting.

Wells Fargo - Scrum Master

Remote (Philadelphia, PA • 09/2015 – 09/2020)

Partners with product owners to create elaborate and comprehendible user stories.

Drove relentless improvement throughout the project with ongoing feedback, retrospectives, and team building activities.

Partners with product owners, program, or project managers to communicate delivery of work product from the scrum team and escalates key risks and issues impeding scrum team effectiveness.

Led 2 cross functional teams in developing and deploying multiple features for Wells Fargo mobile application system and a cloud- based financial data reporting platform.

Utilized Jira and Rally to create project scrum boards, workflows, generate reports, manage releases, and collaborate with team on sprint activities and improve transparency.

Collaborated with RTE in preparation for any upcoming release by ensuring all open tickets and bugs have been closed and coordinate any external deployment support.

Helped team escalate any impediments and dependencies tickets that they identified as a hinderance to their progress with a sense of urgency.

Prepared and delivered reports and metrics to stakeholders, project managers, and the scrum team to keep transparency on project progress and performance.

Worked with Product Owner to minimize scope creeps, and technical debt by writing clear users’ stories, consistent refinement meetings, incorporating refactoring into our sprints, and engaging customers and stakeholders.

Ensured tasks are completed and milestones are reached throughout project lifecycle by incorporating and tracking metrics, business objectives, distractions, teams’ resources, communication agreements, dependencies, and team’s capacity.

Collaborated closely with Product Owner to ensure that the team has a clear vision and understanding in order to deliver creative and valuable solutions that meet business objectives.

Assisted team with release management by assuring that all bugs, risk, and collaboration were resolved.

Facilitated 2-day SAFE PI with Senior Leadership, Product Owners/Product Managers, Scrum Masters, Release Train Engineers, and Teams to prepare for the upcoming quarter initiatives and releases based on new epics, dependencies, and teams’ capacity.

Partners with product owner to ensure the continuous refinement of backlog, and that sprint goals are understood by the team(s).

Worked closely with the PMO office and senior leadership to understand the culture and typical project, team, and process challenges.

Led the project of continuous modification, enhancements of the bank’s mobile app and data integration with Zelle and other third-party apps like Cashapp, Paypal, and Apple Pay.

ADDITIONAL INFORMATION

(PUBLIC TRUST CLEARANCE)

Experienced in different levels of Agile planning including Product Roadmap, Release Plan, PI planning, Sprint Plan and Daily commitments.

Knowledge of different Agile frameworks such as Kanban, and Safe.

Managed deliverables using Scrum methodology following all scrum practices over 2-week sprints.

Worked in E-commerce and mobile/web app projects.

Experience working with onshore and offshore teams.

Experience using multiple Project tools. (Azure DevOps, ADO, Jira, Jira Cloud, Microsoft Dynamic 365, Rally, Version One, Confluence.)

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