FRANCES L MERODIO

305-***-**** • ad1qxr@r.postjobfree.com

OBJECTIVE

To secure a position with a stable and profitable company, where I can be a member of a team and utilize my business experience to the fullest. Looking to use my diverse skills and abilities in an administrative capacity for an opportunity to make a difference with my outstanding work ethic and enthusiastic personality.

WORK EXPERIENCE

Dispatch Logistics Coordinator

Pair Electronics, Greenville, NC United States

2023 - Present

● Create, manage and optimize daily efficient allocation of resources for projects and service calls.

● Managing daily technicians schedules

● Coordinate with project managers and service teams to understand project requirements and time lines.

● Handle and scheduling conflicts or changes ensuring minimal disruption and effective communication to all parties involved.

● Providing customers services via phone

● Answering in coming calls in a professional and courteous

● Assist customers by addressing inquiries, resolving issues or directing calls to the appropriate department or individual.

● Respond to emails for updates on up coming projects Loan Counselor

CIG Financial, Fort Lauderdale, FL United States 2021 - 2023

● Placed outbound collections calls daily.

● Collected payments daily using speedpay and pay near me

● Provided assists by offering due date changes and deferments to customers with hardship situations.

● Collections calls or correspondence in a fast paced goal oriented collections department.

● Submitted paperwork to obtain approvals from Supervisor.

● Performed skip traces and hard core collections.

● Performed daily finance responsibilities advising customers as to monthly payment guidelines, and securing automobile loan payment.

● Manage & professionally create an efficient collections department to maximize profits, dispute late stage accounts & minimize losses under finance contracts.

● Oversaw daily collections accounts to create strategies to maximize collections and reduce aged accounts.

Administrative Assistant / G.M Assist.

Artistic Pavers MFG., North Miami, Florida United States 2017 - 2023

● Quick Books, Word, Excel,and manage high value emails daily

● Trained new, incoming employees and overlooked current employees to assure company policies are being followed, accepted payments in form of card transactions, checks, wire transfers.

● Provided excellent customer service in order to form customer connections.

● Following up with customers when needed. Answering high value incoming calls daily.

● Signed for packages, making copies, sending faxes, ext.

● Enter in all inbound and out bond customer orders, purchase orders and invoices.

● Process payments when needed. Assist Accounting when out of office.

● Production entry and production scheduling weekly.

● Assist General manager to facilitate the organization of company inventory monthly including reports.

● Dispatched all outbound and inbound trucks nationwide.

● Established pallet rates with LTL carriers as low as $27 per skid up to 3500 lbs.

● Negotiated truckload rates with local carriers to reduce the cost of inbound shipping to South Florida and Arizona.

● Negotiated truckload rates with out of state carriers to reduce the cost of outbound shipping to take advantage of trucks deadheading.

● Ensured that inventory is received appropriately and safely stored in the warehouse.

● Negotiated agreements with key vendors and transporters and standardized contracts to reduce costs by 34 percent.

Administrative Assistant

U.S.A Parking At The W in South Beach, South Beach, FL United States 2016 - 2017

● Provide exemplary customer service by welcoming guests to the establishment, opening and closing their car doors, providing excellent customer service, and efficiently and carefully parking guest vehicles in designated locations.

● Established positive guest relationships through the consistent delivery of excellent customer service.

● Provide accurate and timely documentation and reports of departmental activities and status including claim checks, vehicle damage, statements, and conditions with require attention and or repair. Obeys all traffic laws on and off property.

● Developed strong communication skills with guests' and teamwork with co-workers.

● Organized work materials and cleaned work area as needed

● Created an efficient system to ensure guest's received the highest level of customer service when dropping off and retrieving their vehicle.

● Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Customer Service/ Order Processing

Satco Products, Miami, FL United States

2010 - 2015

● Assisting clients with any returns, questions or issues they may have with their orders in person,over the phone, and via email.

● Answering incoming calls in a professional courteous manner.

● Providing a superior level of customer service to all vendors and sales representatives.

● Assisting customers with filled claims and returns with all proper information and documents to be processed with a corporate office.

● Working along the credit department in the corporate office to ensure diligence on all claims and credits processed.

● Communicate with warehouse manager and assistance to ensure all returns are inspected and documents have been provided by vendors

● Verification and order entries preformed in a timely matter.

● Process inventory yearly with entire office.

● Assist supervisor with deadlines.

● Work with all MS Office programs to ensure proper organization.

● Assist receptionist with filing, verification of orders, and order filling for vendors.

● Fax, photocopy, scan and email any proper documents to vendors.

● Sort UPS, FedEx and freight documents file and label weekly, monthly and yearly shipments. Receptionist

Group Mortgage, Miami, FL United States

2007 - 2010

● Provide clients with an enthusiastic, friendly, and professional attitude.

● Answering incoming calls in a professional courteous manner.

● Filling all proper documentation.

● Schedule meetings with clients and brokers.

● Verification of all documents to ensure all signatures have been printed.

● Create spreadsheets and work with MS Office.

● Assist with deadlines and conferences.

● Fax,photocopy,scan and email any proper documents.

● Sort UPS, FedEx packages and daily mail.

EDUCATION

Beauty Schools of America Hialeah, Florida

Cosmetology, GPA: 3.0

2005 - 2009

Miami Beach Sr. High Miami Beach, Florida

High school diploma, GPA: 3.0

2005

LICENSES AND CERTIFICATIONS

Florida Licensed Public Notary

My Commission

HH 168430

Exp: 9/27/2025

SKILLS

● Quick books and Adobe knowledge

● Excellent people and verbal communication skills

● Data entry skills

● Great attention to detail

● Time-management skills Ability to work in a fast-paced environment and remain calm while doing so

● Good leadership skill, able to accept criticism, good decision-making and problem-solving skills

● Microsoft Office Suite (Word and Excel)

● Microsoft outlook

● Service Fusion

Contact this candidate