CONTACT

312-***-****

ad1qxa@r.postjobfree.com

Chicago, IL

EDUCATION

**/****-**/****

Medical & Billing Coding

Certification • Office of

Medical Technology •

Chicago, IL • GPA: 3.47

**/****-*8/1984

Accelerated B.S. in

Accounting • Robert Morris

University • Chicago, IL

GPA: 3.5

TECHNICAL

SKILLS

ICD9, CPT Coding,

Office 365, Zoom,

Personal in-house

software

Typing speed: 75

wpm

20+ Customer

Service Experience

OBJECTIVE

To subpoena records for attorneys nationwide

EXPERIENCE

02/2021- Present

OUTREACH AGENT, CIOX HEALTH

Contact assigned medical providers by phone

Use call scripts to encourage medical providers to send in charts via fax or mail

Respond to questions or concerns from provider offices

Follow-up on initial contacts Complying with HIPAA (Health Insurance Portability and Accountability Act) ensuring the right to privacy for patient’s records

Log all call transactions into the designated computer software system(s)

Meet minimum call volume and quality requirements for the position; adhere to daily and weekly call goals as directed

Accurate record keeping and data management

09/2018- 03/2020

LAW CLERK, DWORKIN & MACIARIELLO

Process records for personal injury and worker’s compensation claims

Process Med chronology

Research case law in preparation for helping Attorneys develop solid arguments

Assist clients with filling out forms, responding to Attorney requests and navigating the legal system

Communicate with clients and their families when necessary to facilitate a positive working relationship

Review and interpret legal documents, including affidavits and sworn testimony

Review and file all documentation for easy retrieval at a later data

Create schedules for Attorneys' appointments

Assist Attorneys in preparing and writing briefs and opinions

Help Attorneys prepare for depositions

Perform inbound and outbound calls to Medical facilities nationwide 05/2013 – 08/2018

EXPEDITOR, U.S. LEGAL SUPPORT

Make quality outgoing calls daily based on assigned call que's to obtain records

Take incoming calls, check and return voicemails daily to obtain records

Obtain status via online, email or fax daily to obtain records

Enter notes for all custodian calls and actions to obtain records

Setting action dates forward for follow-up calls to obtain records

Internally track parts as necessary

Handle problem records/research/follow-up on missing items

Resend requests/additional documentation as needed

Schedule pick-ups and notaries

Save/Scan all documents

References available upon request

RASHAWNDA HOWARD

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