Customer Service Representative

Evelyn Diaz Cruz

Roanoke, VA *****

Phone: 540-***-****

Email: ***********@*****.***

Objective:

Dedicated and empathetic professional with a patient-centered focus, employing a collaborative approach to assess, strategize, facilitate, and advocate for optimal services for patients. Adept at effective communication to address individual needs, leveraging resource coordination to enhance overall quality outcomes.

Key Qualifications:

Bilingual – Fluent in English and Spanish

Adaptable to new challenges and ideas and able to develop relationships with diverse populations

Excellent communication and interpersonal skills

Able to work in a positive and respectful manner with fellow employees and patients

Ability to work in fast paced environments while maintaining efficiency and accuracy in job tasks

Proficient in Microsoft Application (MS Word, MS PowerPoint)

Education:

Ultimate Medical Academy – Associate of Science Degree- Health and Human Services

11/2018-09/2019 In Progress

Patrick Henry High School- General Education Development (GED) 2009

Work Experience:

ABC Fine Wine and Spirits Customer Service Representative 09/2019- Present

Greeted customers, answered inbound phone calls, and counted cash drawers at the beginning and end of each shift

Assisted customers with locating items, collected and processed customer payments, and ensured overall customer satisfaction

Stocked shelves, handles light cleaning duties, and provided assistance to non-English speaking customers

Professional Transportation INC Driver 12/2020- 02/2021

Safely operated and drove assigned vehicles, ensuring compliance with all traffic and company regulations

Transported railroad crews to and from their work locations, ensuring timely and reliable service for overall customer satisfaction

Effectively communicated with dispatch, railroad personnel, and other relevant parties to coordinate transportation services

Home Instead Senior Care Caregiver 08/2017- 07/2018

Assisted elderly patients with activities of daily living such as bathing, dressing, grooming, and toileting

Handled light housekeeping duties, ran errands, and prepared and served meals to ensure patient well-being and satisfaction

Communicated with healthcare providers to ensure continuity of care

References Available Upon Request

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