Cindy Holman

***** ****** **.

Hudson, Florida **667

727-***-****

ad1qvv@r.postjobfree.com

Objective:

I am looking to work for a company who is well established and appreciates their employees and the extra effort that they put into making sure the job is done completely. I enjoy customer service work as well as making sure any customers are very satisfied with my service. I have worked in Customer Service and Manager Position as well as an Administrative positions for over 25 years, Ability Summary:

I work well with others but I also have the ability to work on my own without any instruction being given. I have worked customer service for many years, and held a manager's position for 8 years, as well as working with suppliers to deal with deregulated States for energy. I would also take care of any retention issues that may arise if for some reason a customer signed with another supplier in order to keep that customer from having to pay an early termination fee. I handled spreadsheets for outside sales reps and handled contracts that were sent to customers Energy Suppliers. 2

DialAmerica

10220 US-19

Port Richey Fl. 34668

Justin Bostick - Supervisor

Customer Service Representative

Worked for Transcor out of MD. Helped customers pay their tolls, take care of disputes, set up accounts for Drive passes with tolls. Recvd payments on accounts that were set to go to collections and scheduled courts dates and appointments for the MD DMV August 2022-September 2023

S & P Data LLC.

Chicago, IL

Customer Service Representative

At home Customer Service Rep for Remote workers.

Handled all customer concerns for ADT alarm systems. March 2021- April 2022

USA GROUP, LLC

1230 Myrtle Ave

Clearwater, Florida

Brent McDaniels

3

Administration Assistant / Human Resources Manager / Retention 10/1/2016-1/7/2021

Responsible for all aspects of administrative and HR processes within the offices. Created sales reports. Hired and managed sales support. Main Liaison between company and suppliers, submitted contracts to suppliers,and provided quality reports to suppliers Skills ● Strategic planning ● Project Management ● Process improvement ● Customer service liaison service and relations ● Teammanagement,schedules.mentoring,training,coaching,empower ing ● Excellent in microsoft Office Word,Excel,Powerpoint and Access ● Adobe brand software such as

Photoshop,illustrator,pdf,etc ● Quickbooks,Microsoft, EPROS

Pinellas Park, Florida

William Apple/ Coral Nichols

Administration Assistant / Human Resources /Retention Manager/Supervisor

1-1-2010-09/30/2016

Responsible for all aspects of administrative and HR processes within the offices. Created sales support reports processes. Hired and managed sales support. Main Liaison between company and suppliers, submitted contracts to suppliers,and provided quality reports as well. In charge of the Retention Dept. saved contracts from going into default and saved customers from having early termination fees by adjusting/readjusting their current contracts with suppliers.

Skills ● Strategic planning ● Process improvement ● Customer service liaison service and relations ● Team

mentoring,training,coaching,empowering ●

4

References:

Linda Petersilge - 727-***-****

Jasmine Nix - 727-***-****

Whitney Mattera 727-***-****