SUMMARY

Over ten years of IT experience, managing multiple concurrent projects primarily in the Healthcare, Biotechnology (Pharmaceutical) and E-Commerce domain.

Proficient in all the phases of the software development life (SDLC) from inception to post implementation phase.

Experienced in executing project using methodologies such as waterfall, Agile framework, and RUP.

Coordinated and Facilitated JAD sessions, Scrum sessions, requirement elicitation sessions, interviews, and focus groups.

Define and track key performance indicators (KPIs) and metrics to measure the success of process improvements.

Monitor and report on process performance, making adjustments as needed.

Created and documented full SDLC lifecycle artifacts-based project applied methodology: Agile (scrum) - product backlog, sprint backlog, epic, user stories and acceptance criteria.

Proficient in documenting BRD, BRG, FRD, SRS, DIA Data integration documentation, API Documentation, System configuration Document, Data Mapping document, Gap analysis documents, SOP documents, Use Case document, Test Plan/ Test Case document, UAT document as well as User Manuals, waterfall/ traditional.

Created Process flow and Data Flow Diagrams using MS Visio.

In-depth knowledge of EDI transaction sets for the healthcare including 820, 835, 837, 270/271, 276/277, and 998/999.

Applied Food and Drug Administration (FDA) FDA/21CFR Part 11 Good Manufacturing Practices (cGMP) SOPs and other compliance and regulatory requirements.

Supported SE to ensure technical requirements are implemented.

Assisted the QA team in the Functional testing, Unit testing, System Integration testing, UAT and E2E testing.

Formulate and define the system scope and objectives based on both user needs and a good understanding of information technology, business processes, and industry requirements.

Experienced managing change request and production support ticket.

Highly self- motivated, organized and target oriented team player, enjoyed working with a multi-functional team.

Handled multiple tasks simultaneously while maintaining attention to detail.

TECHNICAL SKILLS

Operating System

Windows and Unix

Languages

C/C++, HTML, Java, XML, json, SQL.

Tools

MS Office, MS SharePoint, Blueprint (requirement management tool), CA Agile Rally, Jira service test, ServiceNow, Jira, Confluence, Aha! Roadmap, Splunk, Swagger editor, Postman, Soap UI, BitBucket, MS Azure DevOps, Amazon Web Services (AWS), APIGee, .NET framework.

Database

MS SQL Server, MongoDB and cosmoDB. DB Visualizer

Testing Software

HP Quality Center ALM, SOAP UI, Postman

Software Packages

Soap ui, Swagger Editor, SaleForce.com, Veeva Vault, Azure DevOps, Jira, CA Agile Rally, SharePoint, Service Now, MS Office MS Word, MS Excel, PowerPoint, MS Outlook, MS Visio, Azure, Adobe Photoshop cs5. Amazon web services, Artificial intelligence and predictive engagement.

PROFESSIONAL EXPERIENCE

Johnson & Johnson · Piscataway, New Jersey- Remote October 2021 - Present

IT Delivery Manager/Operational Lead

As a Johnson & Johnson Global Deliver team's IT Delivery Operational Lead, I am responsible of implementing and managing multiple regional (North America, LATAM, EMEA) projects related to AI (Artificial Intelligence) / (predictive behaviors and managing multiple IT teams of 25+ members residing at different time zones.

Coordinating and communicating with Project resources across the distributed teams to complete assigned projects. Document status and provide final reports to Stakeholders.

Serving as a liaison between the business, technology, and delivery organization. Fostering seamless communication and collaboration between technical and non-technical teams. Actively participating in project ceremonies and lead as necessary.

Collaborating with Technology, Business and Operations teams to establish project goals, scope, roadmap, milestones, and deliverables.

Ensuring overall governance and reporting of the assigned projects’ updates to all stakeholders.

Ensuring project documentation is complete, current, and stored appropriately as per the process.

Managing risk by collaborating, identifying, and tracking all dependencies and risks (technical and non-technical) and exploring mitigation strategies aligned with the delivery plan. Escalating where necessary, providing all information required for senior management to make prioritization decisions. Responsible for the end-to-end project SDLC process.

Leading user acceptance testing for multiple regions simultaneously. Guide and support countries through the process of testing. Responsible for monitoring status and activity of UAT and Release.

Participate in determining testing approaches, test planning, regression testing, stress testing and defect analysis. Work closely with the project team during user acceptance testing (UAT), including tracking issues through to resolution and securing end user acceptance sign-off.

Collaborating with technical leads to ensure smooth operations by reviewing and providing approvals on developed user stories, test cases and test scripts. Creating technical Release notes and provide status reports of release to stakeholders.

Participate in proof of concepts, and technology evaluations. Attend Support Sessions and be a point person for any questions and concerns the user may have during UAT, and post production.

I Identify and implement processes improvements to gain efficiency for the teams. Define and track key performance indicators (KPIs) and metrics to measure the success of process improvements and implementation. Monitor and report on process performance, adjusting as needed.

NASCO (National Account Service Company, LLC) Atlanta, GA- Remote March 2021-Janaury 2022

Scrum Master/ System Integration Manager II

As a NASCO Digital Connector team System Integration Manager I assisted business system analyst team in defining user stories, groom product backlog, prioritize user stories for sprints, created data mapping spec, process flow diagrams, and other artifacts to facilitate and drive product development.

Work in partnership with engineering teams throughout the software development lifecycle to ensure a proper solution is developed for identified issues.

Participate in issue/risk mitigation and creative solutioning to deliver within established time and resource constraints.

Play the role of Scrum Master, as needed, to anchor the team towards successful delivery.

Conduct user acceptance testing.

Conducting analysis and triage support for complex reported system issues, submitted questions, and failed test case using tools (Postman, SOAP ui, DB Visualizer and Swagger Editor.

Creating quality artifacts in the appropriate time frame, with input from more experienced team members by following NASCO’s project management or system development life cycle methodologies for projects and enhancements

Identifies and implements process improvements to gain efficiency for the internal team.

Environment: Agile, Jira, Bitbucket, DB Visualizer, Postman, SOAP UI, and Swagger Editor.

Swiss Re, iptiQ. Armonk, NY- Remote August 2020-March 2021

System Integration Analyst

Liaison between business users and software developer vendors, integration partner Sale force and internal IT departments.

Owned and created API requirements documentation for Azure API development, IptiQ Salesforce integration Mapping documentation, System operational manual.

Collaborated with Product owner to ensure Epics are being broken down into workable user stories ready to be worked on by developers.

Ensure that new API are fully aligned with requirement by verifying YAML files using swagger editor and provided approvals.

Contribute to API testing to ensure data accuracy, functional testing Salesforce Financial service clouds FSC Screen, assisted tester create test plans, test cases.

Ensure traceability to user story acceptance criteria, executing the test plan, and compiling test results

Tested Salesforce screen test plan in UAT environment, identified issues and created bug and assigned to resolve the issues.

Environment: Agile, MS Suite, MS Team, Azure DevOps, Salesforce FSC, Postman, and Swagger Editor.

Knipper, Somerset, NJ March 2019 -June 2020

Business System Analyst/Configuration Analyst

Knipper is the largest provider of comprehensive outsourced sample accountability and reconciliation services in the U.S.

Participated in project/initiative management and contribute to defining work plans and keeping track of progress.

Created full SDLC lifecycle artifacts-based on project applied methodology:

oAgile (scrum) - product backlog, sprint backlog, epic, user stories and acceptance criteria.

oWaterfall- documented BRD, BRG, DIA (Data integration agreement document), System configuration Document, SRS (System requirement Document) and Data Mapping document

Defined configurations to clients, collected requirement through interview to created system configuration documentation.

Managed facilitation of integration and configuration into various Knipper’s systems from start to finish.

Created Veeva Vault and Knipper’s system Data integration document for various pharmaceutical biotechnology clients.

Developed and documented system requirements, design, and processes as per client’s business requirements.

Performed and maintained business systems configuration per Pharmaceutical client’s business requirements.

Configured internal system according to Client requirement using Veeva Vault and Knipper’s DIA Documentations and System configuration documents.

Applied Food and Drug Administration (FDA) FDA/21CFR Part 11 Good Manufacturing Practices (cGMP) SOPs and other compliance and regulatory requirements.

Ensure test data availability in sandbox and production using salesforce force.com.

Communicated and resolve data discrepancies with client.

Created. U.S. federal healthcare programs Sunshine Reports System requirement documents for over 35 pharmaceutical clients.

Managed production support tickets by analyzing the bugs in the capacity of subject matter expert (SME) and worked closely with development team and testing team to resolve the issues.

Provided system demos and participated in UAT (User acceptance testing).

Managed and maintained changed request log by ensuring all business requirements are clarified and captured using tools ServiceNow.

Collaborated with IT team to collect (LOE) level of effort estimates for the client requested change.

Provided monthly Change request report and updated development sheet to CAB (Change Advisory Board).

Blue Cross Blue Shield, Newark, NJ August 2017-March 2019

API Product Manager/ Technical Integration Manager

Develop and drive the communication API solutions roadmap. Ensure that the API roadmap is fully formed and on track. Make product roadmap decisions and have overall ownership of the API as a product.

Engages the other business stakeholders, acting as a point of contact for cross-functional collaboration. Reviewed the roadmap with key stakeholders.

Collaborated with Business Analysts to ensure Epics are being broken down into workable user stories ready to be worked on by developers. Prioritize work and make strategic decisions on cutting or adding features during the development cycle.

Liaison between business users and software vendors and internal IT departments.

Managed and maintained changed request log by ensuring all business requirements are clearly captured, developed and tested using tools Jira testing tool).

Managing feature iteration throughout the product lifecycle.

Approved work controls of the team; ensuring that the work item is agreed to, and the acceptance criteria are met.

Gatekeeper for API changes across the platforms. Determining product priorities, including new features and bug fixes.

Approved new features/functionality, acted as Subject Matter Expert (SME) for various respective product(s). Verified and approved YAML files using swagger editor.

Ensure that new product features have full API capability where applicable,

Owned and created the business/product requirements documentation.

Contribute to API testing phases when requirement decisions must be made.

Environment: Agile, MS Suite, MS SharePoint, Apigee (google) Edge, Jira, Confluence, Aha! Roadmap tool, SOAP UI, and Swagger Editor (OpenAPI 3).

United Health Group (OPTUM), Basking Ridge, NJ December 2016-August 2017

Lead System Analyst/Scrum Master

Project was to build largest API development program in Healthcare space building consumer agnostics API’s in the areas of Members, Providers, Benefits, Claims and Clinical. Integration 20+ consuming applications to diversified back end through latest technology driven data aggregation and search solution.

Responsibilities:

Conducted JAD sessions regularly and Interacted with the Subject Matter Experts (SME's) of various consuming application and Stakeholders to get a better understanding of client business processes and gather business requirements.

Gathered, verified, and confirmed business use cases in deep dive meeting with various consuming application teams. Focused on data integrity analysis of requirements, applications inventories, and gap analysis to facilitate quality deliverables across the program.

Participated in deep dive meeting to capture and provide detailed walk through to consuming application of different attributes with business description of data elements of various services operations.

Was responsible for creating mapping documents to ensure migrated data would accurately capture.

Managed changes requests, Issues/defects, and questions through SharePoint service tracker and assisted consuming application and teams.

Provided detailed solutions, as well as acted as the primary liaison between IT and consuming application(s)

Read and Wrote Scripts to extract required data in SQL and Oracle.

Created data queries for clients using SQL, Access, and Excel.

Worked closely with data analysts and business partners to understand their needs and the data behind them, which facilitates much more useful reporting and analysis.

Maintained proper communication with the developers to make sure they address the revised and modified requirements.

Revised and modified XML Schema with Developers.

Created Companion Guides for Provider API services.

Created SDD (System Design Document) for the provider API services.

Assisted QA team in System integration testing (SIT) to insure all the data is validating per business needs.

Assessed if the system could support day-to-day business based on user scenarios and business usage.

Managed Change request and production support Tickets.

Managed production support tickets by analyzing the bugs in the capacity of subject matter expert (SME) and worked closely with development team and testing team to resolve the issues.

Provided system demos and participated in UAT (User acceptance testing).

Managed and maintained changed request log by ensuring all business requirements are clarified and captured using tools MS SharePoint).

Collaborated with IT team to collect (LOE) level of effort estimates for the client requested change.

Provided monthly Change request report and updated development sheet to CAB (Change Advisory Board).

Environment: Agile, MS Suite, SOAP UI, Swagger, MS SQL server, CA AGILE Rally, MS SharePoint and ALM tool.

Delta Dental of New Jersey, Parsippany, NJ January 2016- December 2016

Sr. Business Analyst

This project was to implement Delta Dental Plan Association universal template for the display of Eligibility/Benefits information to provide a standardized web-based presentation of Eligibility/Benefits in EDI 270 Request& EDI 271Response from providers and members.

Responsibilities:

Conducted and participated in JAD sessions with stakeholders and system users to collect the business requirement and functional requirement specifications.

Analyzed current EDI mapping, compare them to the Future state, thereby defined the Gap using Delta Dental plan Association Data specification guide.

Updated mapping for various Loops and segments of EDI 270and EDI 271 based on Gap Analysis, Data specification guide and implementation guide.

Interacted with the EDI Subject Matter Experts (SME's) and Stakeholders to get a better understanding of business processes and gather business requirements.

Acted as the primary liaison between IT and Business Partner(s) on a weekly basis to update business on the progress of the project.

Maintained proper communication with the developers to make sure they address the revised and modified requirements.

Assisted QA team in developing Test Cases based on the requirements.

Environment: Agile, Blueprint, MS Suite, XML, Web methods, Soap ui5.2, swagger, ALM and SharePoint.

Other Experience, Projects and Roles:

10/2021-Present

IT Operations Lead, Johnson & Johnson

03/202101/2022

System Integration Manager II, National Account Service Company (NASCO), LLC

08/202003/2021

System Integration Analyst, Swiss Re, iptiQ.

03/201907/2020

Business System Analyst, Knipper.

08/201703/2019

API Product Manager/Technical Integration Manager, Blue Cross Blue Shield

12/201608/2017

Lead System Analyst/Scrum Master, United Health Group (OPTUM)

01/201612/2016

Sr. Business Analyst, Delta Dental of New Jersey

12/201301/2016

Lead Business Analyst, Amerisource Bergen, Inc.

07/201212/203

Sr. Business Analyst, Sur La Table

03/201107/2012

Sr. Business Analyst, Assurant Health

EDUCATION

Data Science for Business Harvard Business School Online

Scrum Master Certification Certification

Transitioning from Waterfall to Agile Project Management Certification

Bachelor of Science, IT management, University of Punjab, PK

High school degree Mount Vernon High School, Alexandria. VA

REFRENCES:

Available on LinkedIn profile: https://www.linkedin.com/in/farhina-hassan-870263104/

Contact this candidate