Nathaniel Clifton, Jr.

ad1quy@r.postjobfree.com

OBJECTIVE

I am seeking an opportunity that will allow me to leverage my expertise in customer service, systems administration, and support responsibilities. My desire is to find an opening, which will allow me to implement scalable systems and architectures, while affording the prospect of being exposed to new technologies.

EDUCATION

MPA concentration in Urban Management, Strayer University

MBA concentration in Management, Strayer University

Bachelors of Science, Business Management, Shaw University

Bachelors of Science, Computer Information Systems, Shaw University

EXPERIENCE

Technical Support Engineer – Linux, (100% Remote), RedHat, Raleigh, NC 2022 – Present

Support customers by responding within the designated service-level agreement (SLA) period to incoming calls, chat, and web-based inquiries about our technologies

Investigate and troubleshoot issues, developing solutions for our customers while understanding their business needs

Resolve customer issues with all identity management products especially in the areas of interoperability with base operating system technologies like PAM, SSH, and directory services

Proactively update our customers and ensure that they are satisfied with our support service (RHEL, OpenShift, Ansible, JBOSS/Apache/Tomcat)

Collaborate with other engineers and developers to develop creative solutions for our customers, including fixes for our offerings

Senior Systems Administrator – Linux, (100% Remote), PNC, Pittsburgh, PA 2020 – 2023

Administer Linux environments, performance monitoring and tuning, trouble shooting in QA/Test/Production operation environments (VMware) and ServiceNow 24x7x365

Install software, configure servers, provide overall support of RHEL Linux environments and RedHat OpenShift/Kubernetes/Ansible (Test, QA and Production environments)

Coordinate with network engineering, database administration functions and customers to implement, install, and configure Linux systems and software that utilize industry best practices to meet corporate objectives RHEL, OpenShift, Ansible, JBOSS/Apache/Tomcat)

Implement policies, procedures, and technologies to ensure Linux system security through secure system access and monitoring, control

Use Matters Most, TrueSight and DynaTrace as monitoring tools for systems reliability and maintenance window operations

Senior Server Engineer - Linux, (100% Remote) Westinghouse, Cranberry, PA 2017 – 2021

Managed large scale Linux server environments: Red Hat OpenShift, handling Linux environment, including deployment, administration, performance monitoring and tuning, CIS Benchmark, trouble shooting and QA/Test/Production operation environments (VMware) and ServiceNow 24x7x365

Installed software, configure servers, implement security patches, and provide overall support of SUSE Linux environments using SUSE Manager

Coordinated with network engineering, database administration functions and customers to implement, install, and configure Linux systems and software that utilize industry best practices to meet corporate objectives (Bash and Python script modification)

Implemented policies, procedures, and technologies to ensure Linux system security through secure system access, monitoring, control, and routine security SOX evaluations

Use SolarWinds as a monitoring tool for systems reliability and maintenance window operations

Lead Linux Administrator, VPG, Wendell, NC 2014 – 2017

Installed, configured, and maintained Linux (Active Directory, Bash, Python, DNS, NFS, AWS(CodeDeploy)/RedHat/CentOS/SLES/ CUPS, VMware), Cisco UCS Servers, EMC Isilon and NetApp Filer 7-Mode/Cluster-Mode

Maintained Patch and Package administration/SOX Compliance for Linux servers

Planned Backup/Restoration Strategy for 24x7x365 operation support (EMC Networker/DLT)

Supported development, test and production servers 24x7x365

Data Center environment (racking & stacking gear, cable management, hot & cold aisle containment)

Engineering Systems Support Administrator, Varite/NetApp, Inc., RTP, NC 2012 - 2013

Configured and troubleshooted NetApp filers, disk shelves and installation of NetApp ONTAP releases 7.5.3 - 8.1.1 and Cisco UCS

PXE server OS installations with Windows, RedHat Linux, and VMware

Managed multiple projects and responsibilities in a dynamic work environment

Communicated with internal customers, peers, and managers regarding lab infrastructure issues

Data Center environment (racking & stacking gear, cable management, hot & cold aisle containment)

Infrastructure Engineer, CA Technologies, Cary, NC 2010 - 2012

Collaborated with Infrastructure Architects to implement robust scalable systems that mesh with current infrastructure, applications, and systems

Ensured continuity from business development to implementation by the delivery organization. Oversee new and existing equipment, hardware, and software upgrades (SasS, UNIX/Solaris, RedHat Linux, Oracle, VMware and Windows Server in a 365x24x7 environment)

Lead Systems Administrator, Durham Tech. Comm. College Durham, NC 2007 - 2010

Performed software development projects using Colleague Studio, Perl and CSH in a Datatel (ERP) environment

Provided documentation and project plans for projects for all ITSD UNIX servers

Provided recommendations on the use of the Colleague software and how to best

satisfy the business needs of the users Datatel and IIPS servers

(Datatel ERP, Unidata Database/Query Builder, UNIX/Solaris, RedHat Linux, and Windows Server environment)

Mentored and lead system administrators

Supervisor, Technical Support, Hill-Rom, Cary NC 2006 - 2007

Troubleshot and provided technical instructions by identifying, troubleshooting, and

recording customer problems in a multiple ACD contact center environment

Responsible for processing service requests, parts orders, and customer contacts for

resolution within compliance of quality system and department policies and procedures

Supervised six direct reports (best practices fundamentals, customer service, special

projects and multiple vendor partnership) (Solaris/AIX and Windows 365x24x7 environment)

Technical Support Engineer II/Contract Administrator, Oracle, Durham, NC 2002 - 2006

Reviewed and administered contracts and modifications; prepared contract review records and obtained necessary management approvals.

Examined performance requirements, delivery schedules, and estimates of costs of material, equipment, and production to ensure completeness and accuracy.

Supervised seven direct reports (customer service and migration project from Sun

Solaris to a RedHat Linux system)

(MySQL, Solaris, RedHat Linux, and Windows Server 365x24x7 environment)

Contact this candidate