MARIAMA DUKULAY

Hartford, CT. 860-***-****/ad1quu@r.postjobfree.com

Medical Assistant with 5+ years of expertise in patient care, customer service, problem-solving, and organizational skills.

Experienced in assisting with physical, pediatric, and eye exams; and taking medical histories, vital signs, and EKGs. Instrument in maintaining medical records, and scheduling patient appointments and procedures. Possess through knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures.

EDUCATION/CERTIFICATIONS

Certified Clinical Medical Assistant (CCMA) National Health career Association (NHA) 2023.

Certified Nursing Assistant (CNA) Connecticut Department of Public Health New Britain, CT.

Certified Pharmacy Technician Pharmacy School New Britain, CT.

Bachelor of Science in Biology Central Connecticut State University New Britain, CT.

Associate of Arts in Liberal Arts & Science Capital Community College Hartford, CT.

CORE COMPETENCIES

Medical: Phlebotomy, EKG, Vital Signs Monitoring, Medication Mgmt., Patient Care, Clinical Assistance, Infection Control

Soft Skills: Communication, Customer Service, Building Rapport, Problem-Solving, Organizational Skills

PROFESSIONAL EXPERIENCE

Hartford Hospital Hartford, CT 2019 - Present

Patient Administration Associate

●Provide thorough supervision for day-to-day operations of the facility in accordance with set policies and guidelines.

●Regularly evaluate employee performance, provide feedback and assist, coach, and disciplined staff as needed.

●Review and approve time cards for processing by payroll department.

●Expertly plan, coordinate, organize, and direct all operations of the agency.

●Direct patient flow during practice hours, minimizing patient wait time.

●Carefully select, develop, and retain qualified staff, as well as train new staff annually.

●Retrieve physician correspondence from dictation service and make edits when necessary.

Partners Pharmacy Hartford, CT 2021 - 2022

Certified Pharmacy Technician

●Engaged 100+ customers and patients daily by greeting them and offering assistance with products and services.

●Performed duties as assigned and supervised by the pharmacist in accordance with CVS standard operating procedures for entering, third-party processing, filling, and dispensing prescriptions.

●Assisted with inventory management, including verification of quantities, storage and removal of outdated medications, and restocking pharmaceuticals in short supply to prevent being out of stock.

●Resolved customer issues and answered questions to ensure a positive customer experience.

●Assisted pharmacists in delivering patient care and services for each patient, such as counseling and other health services (i.e., blood pressure measurements and medication management).

Saint Francis Hospital Hartford, CT 2016 - 2018

Rehabilitation Technician

●Daily, greeted, scheduled, and addressed dozens of visitors in a professional and empathetic manner.

●Assisted therapists with transporting and preparing patients for treatments.

●Prepared supplies and equipment and set up treatment rooms for therapy sessions.

●Cleaned equipment and treatment rooms before and after therapy sessions.

●Maintained equipment and notified the therapist if there were any problems.

●Performed routine, non-clinical patient care tasks.

●Maintained inventory supplies, ordered stock, and kept stock areas clean and organized.

●Completed paperwork and updated patient files.

●Answered phones, set up appointments, and responded to patient queries.

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