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Customer service analyst

Location:
Matteson, IL, 60443
Posted:
December 06, 2023

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Resume:

Rachel Ware

**** ********* ******** ** *****312-***-**** • ad1quq@r.postjobfree.com

RELEVANT EXPERIENCE

Ware2Travel International

CEO 2008-Present

● Specializing in domestic and international travel with a variety of cruise lines, including Carnival, Royal Caribbean, Disney, and Princess cruise lines.

● Coordinating all-inclusive stays and Walt Disney World trips for over 50 domestic clients.

● Providing one-on-one client education about short-term and long-term travel savings options, health and safety precautions, COVID-19 requirements, flight accommodations, and promotions.

● Developing individualized assessments to organize travel around each client’s unique desires, needs, preferences, and budget.

Harding St. Church of God Chicago, IL

Senior Pastoral Assistant 2010-Present

● Responsible for the coordination of monthly, quarterly, and annual events on the church calendar.

● Managing a database of over 150 children who attend or have attended youth programming.

● Coordinated and executed all church communication to mitigate the COVID-19 pandemic.

● Overseeing the church remodeling, updating the pastor and design committee on changes, and managing invoicing from the contractors.

● Launched and managed a year-round food, clothing, and toiletries pantry for children and young adults in the community.

Accenture Consulting Chicago, IL

Service Delivery Practitioner November 2021 - April 2022

● Investigated and prioritized advertising issues, escalating to a specialist when appropriate for further troubleshooting or debugging.

● Discerned product confusion from bugs, identified solutions, and advised the sales team advertisers to accomplish the advertiser's desired outcome.

● Effectively communicated resolution, technical resolution, workarounds, or product confusion to the sales team.

LEADERSHIP & COMMUNITY ADVOCACY

Southland College Prep Charter High School Richton Park, IL Parent Teacher Student Organization, President August 2020 – Present

● Overseeing the yearly goal of fundraising for the Senior Essay Scholarship, raising over $10,000 in scholarships for graduating seniors for two consecutive years.

● Leading and recruiting readers for the Senior Essay Scholarship selection committee and review process.

● Managing monthly food and snack fundraisers, along with student activities. Hutch Middle School Matteson, IL

Parent Teacher Organization, President September 2016 - May 2020

● Oversaw and led a 5-member executive board and a 20-member team of volunteers in the design, fundraising, and implementation of school and community-based initiatives to support students in middle school.

● Lead volunteer recruitment efforts for Straight A Luncheons, After School Socials, 8th grade field trips.

● Collaborated with the middle school Principal and Vice Principal in the development of partnerships with vendors, speakers, local businesses, and community sponsors.

● Managed a $10,000 budget for annual activities.

Ware Outreach Ministries Matteson, IL & Chicago,

IL

Lead Community Advocate June 2010 – Current

● Facilitated in coordinating funeral arrangements for community members.

● Mentoring risk teens through the college process, from application to move-in.

● Advocate for senior citizens to find programs to meet their specific income and medical needs. EDUCATION

Governors State University December 2001

Bachelor of Arts in Business Administration University Park, IL Concentration in Management Information Systems

SKILLS & CERTIFICATIONS

● Proficient in Microsoft Office, Google Suite, Adobe Acrobat Pro

● Certified Illinois Notary Public

● Proficient in budgeting, project management, and vendor management



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