Information Technology Customer Service
Resume:
Daniel Vargas
● Tel: *** - *** - **** ● ********@*****.***
IT Director
Summary
Bilingual IT Director offering in-depth understanding of IT infrastructure areas. Detail-oriented self-starter with demonstrated success in initiating, tracking, reporting, and closing projects. Fifteen years’ experience in Information Technology. Proven ability to handle sensitive and confidential information, solve employee and/or customer related problems in a fast-paced environment. Excellent customer service. Fluent in both English and Spanish languages; quick learner, skilled at providing detail-oriented solutions, multi-tasking, and time management. Demonstrated record of meeting challenges and exceeding goals. Self-motivated, independent, and excellent communicator with high service standards. Skills & Experience o VMWare VCenter/VSphere
o PCI Compliance
o Network Security
o CCNA Boot Camp
o MCSE training
o Nessus Vulnerability Scanner
o Barracuda Spam Filter
o Network Design
o Solarwinds Network Monitor Systems
o SpiceWorks / FreshService Ticketing
System
o Imaging WDS/MDT
o Parallels Cloud Virtualization
o Veeam VMWare Backup
o Websense web filtering
o Sophos Antivirus / MDM
o Micros Simphony POS
o Opera PMS
o Video Surveillance
o Access Control
o DHCP/DNS/NPS/Certificate
Authority
o SharePoint
o Windows Server 2019/2016/2012
o Windows and Apple OS
o Network configuration and support
o Active Directory / GPO
o WSUS Patch Management
o Microsoft Azure Virtualization, VNETS
and Routing
o Microsoft Office365
o Firewalls / Routers / Switches
o Meraki / Ubiquity Networks
o SQL
o Egnyte Cloud File Systems
o System/Network logging
Splunk/Loggly/Kiwi
o IronScales Spam Filter
o DropSuite Email Backup
Professional
Experience
Carillon Miami Wellness Resort Jan 2020 – Present
IT Director
Information Technology
Responsibilities:
o Leading a team consisting of 2 Technicians.
o Managing mixed HP/Aruba/Netgear/Fortinet/Cisco.
o Implementing new technologies and systems interfacing with the Property Management System.
o POS system: Micros POS.
o Managing cloud datacenter using VMWare vCloud.
o Managing Office365 email, SharePoint, OneDrive, Azure Cloud. o Managing local VMWare environment consisting of 2 hosts and a 10TB SAN. o In charge of Ruckus wireless system, 78 AP’s and controller. o Managing vendor relations, contract negotiation and review. o PCI-DSS compliance.
o Major Projects:
o VMWare 7.0 Implementation.
o VMCloud migration.
o Cloud File Storage migration using Egnyte and Sharepoint. o VOIP implementation with IPFone.
o Migration from Cisco ASA to FortiGate Firewall.
o Tokenized VPN with Fortinet.
o Sophos Cloud deployment.
o Simphony POS Migration.
o Property Management System migration to cloud for Hotel. Daniel Vargas
● Tel: 954 - 853 - 0000 ● ********@*****.***
John Paul Group May 2018 – Jan 2020
IT Operations Manager – North American Region
Information Technology
Responsibilities:
o Leading a team consisting of a VOIP Engineer, Lead Helpdesk Technician, Sr Systems Engineer, and Infrastructure Engineer.
o In charge of Meraki network for North America as well as assisting other offices in Asia Pacific and Europe Including wireless, switches and routing firewalls. o Managing infrastructure projects such as opening, moving, and closing of branch offices. o Responsible for managing MSP relations.
o Managing cloud file systems.
o Responsible for implementing secured IT Practices using various tools such as GPO, Vulnerability Scanners, Hardening guides, AV Solutions, and cloud file management to comply with PCI guidelines.
o Communicate updates, service times and best technology practices companywide. o Manage IT Helpdesk while implementing customer service guidelines to improve IT relations with other team members. Providing solutions to escalated issues. o On-Call 24/7 while designing a work environment with resiliency in mind. o Negotiate and administer vendor and consultant contracts and service agreements. o Managed the remodeling of our existing office in Miami as well as relocation of San Francisco and Toronto CA offices from the IT standpoint (cabling, power delivery, technology).
Brightline – All Aboard Florida, LLC July 2016 – May 2018 Manager, Infrastructure & Compliance
Information Technology
Responsibilities:
o Coordinate all technology support with external partners. o Manage processes and team members supporting hardware and software company wide. o Lead weekly security, compliance, and support review with senior leadership. o Implemented and run change management process for all technology assets. o Create and manage incident response plan for all technology. o Responsible for all technology implementation at train stations, maintenance facility and headquarters and onboard trains.
o Lead team of 3 engineers assigning projects and tasks. o Benchmark, analyze, report on, and make recommendations for the improvement and growth of Technology infrastructure and systems.
o Communicate updates, service times and best technology practices companywide. o Confirm effectiveness of solutions by interacting with user base and understanding their challenges.
o Define and implement disaster recovery and backup procedures for systems managed by the team.
o Define delivery and support plans for implementing appropriate information technologies. o Develop and implement all IT policies and procedures. o Ensure compliance with industry developments and best practices. o Maintain quality of service by establishing and managing organizational standards. o Manage, develop, and support all Technology Staff on day-to-day basis. o Responsible for purchasing of all technology assets as well as inventory. o Negotiate and administer vendor and consultant contracts and service agreements. o Oversee provisioning of end-user services, including help desk and technical support services o Provide proactive analysis of key metrics, project milestones, and departmental priorities. o Recommend, engineer, and manage office systems, including centralized productivity and communication systems and cloud file sharing strategies. o Work effectively with various stakeholders (executives, department heads, end users, vendors, and consultants) to define business and systems requirements. o Manage projects related to construction with limited timeframes. o Responsible for all IT Projects related to pre-opening of train stations and headquarter through 4 cities in South Florida.
Daniel Vargas
● Tel: 954 - 853 - 0000 ● ********@*****.***
Faena Hotel January 2015 – April 2016
Systems Manager
Information Technology
Responsibilities:
o Created and provisioned Office365 email accounts as well as Active Directory. o Troubleshot antivirus, backup and restores.
o Managed External and Internal DNS, DHCP.
o Microsoft Azure virtual environment hosting.
o Microsoft Office365 administration, support, and troubleshooting. o External Certificate stores using Symantec Certification Authority. o PCI Compliance enforcing, auditing, and education to all users. o Provisioned new servers, both physical and virtual. o Supported users in both Windows and Mac environments. o Prepared and maintained proper training documentation for in-house IT staff. o Imaged new hardware using Windows Deployment Services and Microsoft Deployment Tools.
o Setup, configured and maintained Micros Point of Sale systems. o Configured and Troubleshot Opera PMS related issues. o Managed and assisted in implementation of technology across the hotel, including Wireless internet, DCI, in-room appliances such as Intellity tablets and Guest Tek TV, security systems, POS and PMS software for both Hotel and Spa.
o Managed HP network with over 40 POE HP Procurve Switches, HP core Routers and Fortinet firewalls.
o Managed the internet circuits coming into the hotel and provisioning all public and private address space.
Fontainebleau Resort January 2008 – December 2015
Sr. Network infrastructure Engineer
Information Technology
Responsibilities:
o Implemented and maintained all Avaya network equipment with over 60 IDF’s. o Managed Checkpoint as well as conversion to Palo Alto firewalls. o Performed daily backup procedures on appliances and switches. o Maintained a secure infrastructure on the network for PCI compliance. o Educated hotel employees on PCI compliance.
o Audited hotel systems for and corrected PCI compliance violations. o Maintained and supported the InfoGenesis POS System. o Managed Microsoft Root Certificate Authority server for managing, issuing, and revoking internal certificates.
o Oversaw Inventory control of all hardware for assigned projects, which involved maintaining documented records for property wide audits and record keeping. o Created and maintained e-mail and active directory accounts. o Created group policies and deployed to corresponding recipients. o Prepared and maintained proper training documentation for in-house IT staff. o Used various network security tools including Trustwave NAC, Tenable Nessus port scanner, Solutionary log retrieval services, TrendMicro Office Scan suite to maintain security and integrity of the network.
o Imaged systems using Altiris Deployment Services and Microsoft Windows Deployment. o Managed all network systems.
Education
o New Horizons - Davie, FL • CCNA Bootcamp.
o FastTrain – Miami, FL • Computer Network Engineering.
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