CHARLENE LOVERA

SKILLS

• Answering Customer Questions

• Customer Relationship Management

• Attendance Oversight

• Preparing Bulk Medications

• Problem-Solving Skills

• Quality Assurance and Control

• Customer Acquisition

• Assisting Pharmacists

• Customer Inquiries

• Resolving Customer Issues

• Payment Processing

• Prescription Preparation

• Customer Service and Assistance

• HIPAA

• Customer Experience

• Customer Needs Assessments

• Active Listening

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure the position. Ready to help team achieve company goals. WORK HISTORY

March 2020 - Current

Pharmacy Technician Walgreens Boots Alliance, Davie, FL January 2014 - February 2020

Shift Lead Convergys, Tamarac, FL

September 2010 - December 2013

Receptionist Grand Court, Pompano Beach, FL

Answered incoming phone calls and addressed questions from customers and healthcare providers.

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Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

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Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

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• Stocked, labeled, and inventoried medication to keep accurate records.

• Counted and labeled prescriptions with correct item and quantity. Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication- specific issues.

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Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

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• Trained and mentored new employees to maximize team performance. Kept employees operating productively and working on task to meet business and customer needs.

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Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

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Completed performance valuations to identify weakness and develop improvement strategies.

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Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

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Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

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Confirmed appointments, communicated with clients, and updated client records.

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Kept reception area clean and neat to give visitors positive first impression.

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CONTACT

Fort Lauderdale, FL 33311

954-***-****

ad1qt6@r.postjobfree.com

March 2009 - September 2010

Customer Service Representative Teleperformance USA, Fort Lauderdale, FL

Answered phone promptly and directed incoming calls to correct offices.

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Handled customer inquiries and suggestions courteously and professionally.

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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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• Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times.

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EDUCATION

June 2010

High School Diploma General Studies

Blanche Ely High School, Pompano Beach, FL

Pharmacy Technician Pharmacy

Atlantic Technical College, Pompano Beach, FL

Contact this candidate