Ginger M. Sandmoen

***** * ******* ****** ********, Arizona 85395

623-***-**** ad1qs6@r.postjobfree.com

Job Target: Customer Service

PROFESSIONAL SUMMARY

Former business owner with twenty years of experience in business ownership Twenty years of experience in customer service

Exceptional communication skills interacting with customers in person and on the phone Ability to learn and understand changing job-related policies, procedures and products Able to work flexible schedule

Able to work from home when required

Authorized to work in the U.S.

WORK HISTORY

CENTRIA AUTISM / Phoenix, Arizona December 2019 – Current Certified Behavior Technician – Works directly with Autistic children diagnosed with Autism Spectrum Disorder. Certified Behavior Technician

Implements the behavior modification plan called AVA Therapy. Record the clients progress and submits daily reports for the board-certified behavior analyst to monitor. ONCE UPON A CHILD / Avondale, Arizona April 2007 – August 2019 Franchise retail store of used children’s apparel, accessories, and equipment; eight employees; $400,000+ in annual revenues.

Owner/Operator

Manage all aspects of daily operations, payroll, procurement, marketing, advertising, human resources, and accounting. Supervise staff of eight responsible for providing customer service and buying used children’s items for resale.

Achieved gross margin of 68% with $430,000 in annual sales.

Provided a clean and pleasing experience for customers in the store by maintaining store appearance and retail presentations.

Conducted customer survey in person and email survey. Reduced customer complaints by 70% in 2018, exceeding an already challenging goal of 50% reduction.

Managed inventory valued at approximately $110,000, ensuring turn rate goals are met and monitored profit margins to ensure maximum profit.

Project manager for store re-location in 2015. Completed task with closing store for only three days. Moved approximately 20,000 merchandise pieces and equipment.