James Hensel

New Lenox, IL *****

ad1qri@r.postjobfree.com

815-***-****

Experienced Supply Chain Professional with an MBA and a broad range of experience in Logistics,

Transportation, Distribution Center and DC network operations management. In addition to Operations,

background also includes inventory management, production planning, Profit/Loss, and a wide range of

Project Management roles utilizing Lean Champion certification.

Work Experience

Operations Manager

SRC Logistics, Inc. - Joliet, IL

January 2022 to Present

Member of building executive team responsible for Quality and Outbound operations in a 1.6M sq.ft. start

up operation performing core management and distribution for a major US auto manufacturer. Operations

entail the inbound inspection, sortation, storage, and distribution of core material to client manufacturers.

Responsible for establishing distribution center structure around profiling, product staging, standard work

instruction creation and KPI management.

Department Manager

IKEA - Joliet, IL

January 2021 to January 2022

Responsible for replenishment, picking, packing, and loading for e-commerce fulfillment at IKEAs 1.2M

sq.ft facility in Joliet. Manage team of 25+ CBA associates and 2 DC planners.

Corporate Warehouse Operations Manager

Midwest Truck and Auto Parts - Chicago, IL

2019 to 2020

• Led team on review of ISO documentation for annual audit

• Drove improvements in data management and KPI reporting

• Initiated associate inclusive Safety program

• Responsible for all Distribution center and transportation related budgets

• Primary role was to build transition plan for closing of current DC network and to design the operational

layout, staffing, and equipment required for a new facility in Indiana.

Private Consulting Engagement - Contract

Greenbrier Rail Services

2018 to 2018

Performed a 10-month consulting engagement for major railroad wheel set provider on project to

determine cost benefit of implementation of private fleet operation for movement of cores and finished

product.

• Generated data and analyzed current production and transportation needs.

• Created and managed RFQ process with logistics providers, equipment dealers, 3PL providers.

• Built all cost/risk structures associated with insurance liabilities and contract structures for each option.

• Designed operational process work documents for managing each option

Director of Operations

RLS-Global, Inc

2013 to 2018

Managed asset-based carrier operation consisting of 30 regional and OTR units. Full responsibility for

fleet procurement, maintenance, driver Safety, insurance, OSHA compliance and dispatch. Responsible

for overall Profit/Loss for fleet operations.

• Implemented original fleet operation growing size from 0 units to 30 over 3- year period.

• Transitioned drivers from leasing agency to company employees with net decrease in overall driver

expense.

• Implemented Tailwind payroll module to manage driver wages.

• Sustained year over year decreases in per unit operating, workers compensation, and insurance

expenses.

• Created and implemented Cost Modeling tools for strategic pricing and budgeting

• Led customer consulting projects (inbound logistics, packaging, fleet operations)

Private Consulting Engagement - Contract

Lawson Products, Inc

2011 to 2013

Provided consulting services to Lawson Products as a Project Manager as they transitioned from 3 Chicago

area operations into a new, built to spec facility in McCook, IL. The goal of the project is the seamless

transition of a packaging operation, a chemical distribution center, and a general products distribution

center into the new 300,000+ sq. Ft location. Through the management and coordination of the activities

of various department heads and operations managers, primary responsibilities include:

• Operational Mapping: Overall mapping of operations including all packaging machinery, bulk racking,

static shelving, flow rack and conveyor, along with all IT, MHE, and safety requirements.

• Operational Planning: Creation of an operational work-flow and profiling plan that provides for most

efficient utilization of space and equipment.

• Operational Staffing: Creation of staffing plan for both Administrative and Operational components

of location. Design of Operational Shifts surrounding receiving, packaging, put-away, replenishment,

picking, and shipping that optimizes MHE utilization while minimizing congestion. Coordination of training

and orientations.

• Transition Management: Plan and implement transition strategy that allows for the shifting of operations

from the old locations to new facility with zero impact to customer service. Includes ensuring inventory

builds, understanding of needs for redundant labor and equipment, and relocation of equipment and

inventory.

• New location opened on-time and under budget without impacting service.

Sr. Lean Supply Chain Manager

OfficeMax, Inc

2007 to 2011

Responsible for all activities at Eastern Region Distribution Centers that service OfficeMax's contract

customers. Reporting to the Vice President - Eastern Region, the role is primarily an internal consulting

position responsible for driving metric improvements in all warehouse, private fleet, and 3rd party

operations and meeting set Key Performance Indicators.

• Led LEAN implementation teams responsible for introduction of LEAN practices to 4 East Region CFC

locations.

• Implemented KPI and operational metrics across all areas of CFC locations

• Served as regional Lead on implementation of Red Prairie Labor Management system

• Conducted many Kaizen events and continuous improvement activities generating significant

operational efficiencies.

• Earned OMX LEAN Champion Certification

• Earned Industrial Engineering MOST Certification

• Generated significant cost reductions in all functional areas (pick/pack, kitting, IM, receiving, outbound,

and private fleet) through management and associate involvement.

Corporate Transportation Manager

A.M. Castle & Co

2004 to 2007

Responsible for all transportation operations across 20+ subsidiary Castle Metals locations. Manage

Private Fleet operation consisting of 200+ pieces of equipment under Full Service Lease, Dedicated

Operation, or Dedicated Common Carrier Contract service. Also responsible for oversight of subsidiaries

HA Industries, Keystone Tube, Total Plastics, and Metals Express.

• Established internal controls over all transportation purchasing, negotiation, rating, and pricing.

• Full responsibility for all fleet tractor trailer purchasing, leasing, and 3PL contracting

• Negotiated early replacement of 28 tractors resulting in substantial savings on taxes and procurement

costs.

• Redesigned Traffic Office functions reducing amount of ready to ship orders that missed fleet trucks

by 90%

• Led process improvement project for manufacturing planning to improve customer delivery.

• Established and implemented fleet route costing matrix and pricing strategy bringing consistency to

Fleet P&L calculations across all locations.

Senior Consultant

Northyard Inc

2003 to 2004

As Senior Consultant served as Project Manager and Lead Consultant for Supply Chain, Logistics,

and Distribution consulting firm. Performed various Network Optimization, Transportation Management

System selection, and Inventory management projects for major consumer products and manufacturing

firms. Performing services primarily on behalf of Conway Logistics, was responsible for creation and

presentation of deliverables documents at project conclusion. Tasks primarily involved gaining an in-

depth understanding of client manufacturing, distribution, and inventory management practices and

defining and implementing cost saving solutions.

Service, Materials, and Logistics Manager

Avery-Dennison Company, Fasson Roll Division - Greenfield, IN

2002 to 2003

• Managed Continuous Flow Manufacturing inventory in excess of 100 turns per year supporting over $300 million in sales.

• Built daily production plans that reduced equipment change over while driving optimal inventory levels.

• Member of Plant Leadership Team directing all operational, personnel and safety activities within the facility.

Se n ior M an ag er Logistics and Distribution

TTX Com pany 1986 to 2002

Department Head for both the Logistics and Distribution departments reporting to the AVP of Supply Chain. Responsibilities within the Distribution function encompassed all activity regarding material flow from 3 Regional Distribution Centers through 30+ Field Maintenance Operations and a national network of contract railcar repair facilities. Primary function was to maintain an acceptable level of inventory to meet the needs of customer base while meeting specific inventory KPI.

Drove 16% decrease in FMO inventory levels through creation and implementation of a location level MRP process.

Increased adherence to ship date levels to 99% while succeeding in meeting inventory turn and DSO objectives.

Streamlined inventory planning and requisition process through establishment of proper min/max and safety stock levels for repair, maintenance, and manufacturing of rail car fleet based on BOM and production schedules

Served on NAPM Rail Industry Boards for Transportation and Packaging Standards.

As Supply Chain SME led team responsible for selection/implementation of SAP.

Served as SC SME to develop an implement MRP, Delivery, an order management modules within SAP.

Education

Masters in Business Administration

Keller Graduate School

Bachelor of Arts in Business Adm

Augustana College

LEAN Champion Certification

OfficeMax

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