Patricia L. Hamill

St. Louis, Missouri *****

314-***-**** • ad1qr2@r.postjobfree.com • www.linkedin.com/in/pattyhamill/ Summary:

• Certified Scrum Master & Product Owner, IT Manager with over 20 years of experience in Healthcare Industry.

• Experienced in driving software development life cycle toward goals from concept through deployment; groom product backlog, create test/user stories, and verify quality assurance.

• Project Planning and Backlog Grooming: Create project plans, outline critical path and milestones and sprints for cross functional projects. Excel at liaising between the technical staff and the business/vendors and clients.

• Experienced in using JIRA as the agile tool for writing user stories and tracking projects.

• Skilled at gathering requirements and transforming them into business solutions aligned with business strategy.

• Accustomed to building, managing, and mentoring high performance teams in rapidly evolving Agile development environment.

• Managed project enhancements, support and maintenance of multiple large mission critical applications, Care Management/Utilization, Clinical Authorization, Claims, Member/Provider Correspondence, EDI and Provider Network applications.

• Excellent communication and interpersonal skills Certification:

• Scrum Master Certification 2019

• Product Owner Certification 2019

• Certificate focused in Agile Meets Design Thinking

- 2017

Core Competencies:

• Agile, Scrum, SAFe, Kanban and Waterfall

• Requirements Gathering and Documentation

• Managing Multiple Teams

• Vendor Management

• Strong Communication

• Business Process Modeling

• Customer Service

• Release Management

• Process Improvement

• Internal/External Resource Staffing

• Facilitate Client, Team and Project Meetings

• Cross-Functional Collaboration

• Project Scoping & Forecasting

• Team Building & Development

• Capacity Planning, Change management and

Budget

Technical Skills:

• Platforms: Windows, iSeries, JBoss, Mainframe

• Tools: Jira, SharePoint GetIt, Heat, RPG, Workday, ServiceNow, Microsoft Word, Visio, Excel, PowerPoint, PPM Pro/Innotas, Microsoft Teams, Rally, Clarity, Slack, Confluence

• Methodologies: Software Development Life Cycle (SDLC), Agile, Scrum, SAFe, Kanban, Waterfall, Database Design, Functional and Non-Functional Testing, Continuous Integration Performance Testing

• Regulatory & Compliance: HIPPA, SOX, PHI, SOC 1

Professional Experience:

Cigna Health June 2022 – Present

Agile Product Owner SaFe

• APO for 3 Core Claims Technical scrum teams

• Product backlog management and prioritization of user stories

• Create and lead creation of user stories and acceptance criteria.

• Maintain cadence and ad hoc as-needed communication with product manager/s to ensure alignment between program and team objectives throughout product development lifecycle.

• Lead the development team in identifying dependencies and tradeoffs as well as problem solving risks that may appear in the product backlog. Provide continuous updates of dependencies, risks and tradeoffs to Product Management.

• Ensure no additional work is added to the PI or to the sprint without consent of development team and of Product Management in keeping with clearly expressed business prioritization.

• Draft Team Objectives

• Maintain open door availability to development teams for questions, guidance and direction. Millennium Group / USAA Sept 2021 – May 2022

Sr. Development Product Owner (contract)

• DPO for a project/development & testing team(s) around the P&C claims modernization effort.

• Work with business and Subject Matter Experts to understand business strategy and vision and then write, refine, accept, and prioritize stories and/or features to support effective and compliant solutions while balancing investment and business value.

• Follows written risk and compliance policies and procedures for business activities

• Participate in a cross-functional team of user experience partners, designers, business analysts, developers, testers, and others to develop, execute and release in alignment with program and/or product road maps.

• Partner with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an advanced understanding of the needs, measures, and risks & controls for the improvement area. Beacon Hill / Spectrum Brands Mar 2021 – Sept 2021 IT Compliance Consultant Lead (6-month contract)

• Analyze, track, and improve SOX controls, compliance, and effectiveness across IT.

• Provide ongoing gap analysis and quality assurance over SOX IT controls; especially as they pertain to new systems and vendors, including SOC report reviews and gap analysis.

• Provide leadership and assurance to SOX IT compliance through controls design, management, and reporting.

• Routine communication with staff and leadership regarding IT audit status and issue resolution/escalation

• Conduct all activities with auditors in a sensitive manner and with an “only the information necessary” perspective.

Gap in Employment Aug 2019 – Feb 2021

• After completing the Full-Time job with Magellan Health Services, took some time off. Started interviewing by end of 2019 and got an offer. Unfortunately, the offer was pulled due COVID-19. Since then I have been looking for desired opportunities. Meanwhile, I pursed training and completed my Scrum Master and Product Owner Certifications.

Magellan Health Services, St. Louis, MO Apr 2014 - Jul 2019 Product Service Owner/ Sr Manager

• Define and articulate product vision for business facing applications for Fortune 500 national healthcare provider serving one in every 10 Americans. Lead and transformed an IT team of software engineers, system architect, analyst, iteration managers, and project managers from waterfall to agile environment to build stable, scalable, and secure enterprise software.

• Liaise with business units to gather requirements and develop solutions aligned with business strategy.

• Encouraged self-organizing teams to define sprints based on user stories, generate business requirement documents to outline scope and technology, determine resources, set milestones and manage to forecast/budget.

• Drive software development life cycle toward goals from concept through deployment; groom product backlog, create test/user stories, and verify quality assurance.

• Enforce compliance with Sarbanes-Oxley (SOX), departmental, and enterprise standards. Present project plan and status reports to C-level executives and business stakeholders. Support vendor and internal business partners during and after implementation. Facilitate post-implementation retrospectives, lessons learned and set corrective action plans to improve overall team performance. Resolved multiple project issues such as; scope creep, resource constraints/technical expertise and user needs successfully and tactfully.

• Manage project enhancements, support, and maintenance of over Clinical Authorization and Utilization Systems, EAP, Claim Feeds, Member/Provider Correspondence, EDI and Provider Network applications utilizing various technologies: Java, JavaScript, Perl, C++, C#.NET, SQL, RPG, HTML. Key Projects:

• Provider Gateway: Managed business expectations, defined sprints, worked with the team to create user stories and oversaw development of provider facing web-based application that boosted recruitment of needed locations, facilities, specialties, and telehealth providers.

• Case Logics: Decision tree based authorizations platform. Delivered in multiple sprints, which replaced manual process for the business.

• Print Room: Project Manager for user self-service web portal for user to restart failed print jobs and regeneration of documents. Worked closely with the business to determine the right solution for mission critical operations.

• Project Planning and Backlog Grooming: Create project plans, outline critical path and milestones and sprints for cross functional projects. Facility daily Standup. Excel at liaising between the technical staff and the business/vendors and clients.

• Clinical System Redesign: Facilitated and led 15 Sprints to enhance functionality and support user success, including

o Reduced call handling times by directing intake calls to appropriate care managers. o Incorporated iSeries integrated file system (IFS) enabling users to efficiently organize and track patient documents in one centralized location regardless of point of origination. Magellan Health Services, St. Louis, MO Mar 2006 – Apr 2014 IT Manager, Analysis and Programming

• Built, directed, and mentored team of 20 developers, analysts, and project managers, quality assurance (QA) engineers to consistently meet or exceed quality, deadlines for custom programming, new product development, and maintenance of data-driven business applications. Project managed multiple concurrent enterprise software solutions, audits, and modernization efforts from inception through deployment. Liaised with internal and external business owners to collect requirements to translate into user stories which then transformed to the technical specifications aligned with business intent. Created project plans, coordinated and allocated resources, managed schedules, milestones, and risk, and removed impediments to progress. Provided 24/7 support for 2K users. Key Projects:

• Clinical Behavioral Healthcare Application: Managed design, development, and integration of application features across multiple functional areas that supported user success and increased customer services including… o Consolidated all member information and data into one portal. o Delivered web application to enable requests for emergency provider assistance during natural disasters. o Integrated predictive dialer system.

o Created GUI case notes database enabling care managers to document freeform case notes. o Developed outreach program based on interrogating internal and external claims data; setup tiers to initiate outbound calls and emails disseminating self-service information.

• iSeries Platform Modernization: Transformed legacy systems to iSeries platform on time and budget with complete accuracy and no unscheduled outages.

• SOX Compliance: Implemented system and database audit trails to show access, modification, and transaction system threads for SOX audits.

• Team Development: Conducted team building exercises, inspired peak performance, and increased productivity; achieved zero percent turnover.

Magellan Health Services, St. Louis, MO Mar 2003 – Mar 2006 IT Supervisor, Analysis and Programming

• Built and led a team developing custom internal and external client interfaces for claims processing and electronic payment systems. Determined staffing needs and recruited, interviewed, hired, mentored, evaluated performance, and supported career development of Project Managers, Analysts and Software Engineers.

• Traveled to client sites to gather business and state requirements to support exiting and new business implementations.

• Oversaw and developed standards for development of 65 custom proprietary claims authorization feeds. Other Experiences:

• Magellan Health Services, St. Louis, MO June 2002 – April 2003 Lead Programmer/Analyst

• Magellan Health Services, St. Louis, MO Oct 1997 - May 2002 Sr. Programmer/Analyst

Education:

• Associate in Applied Science – Criminal Justice, St. Louis Community College, St. Louis, Missouri

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