Talent Acquisition
Resume:
JAN SUTTON
************@*****.***
Seasoned Talent Acquisition and HR professional, well-versed in team development across various client-facing and non-client-facing settings. I am currently seeking part-time remote opportunities where I can harness my professional skill set. My background encompasses extensive expertise in Talent Acquisition Management, HR operations, account and branch management, service delivery, and staff recruitment and retention. My strong leadership, management, interpersonal, and team development abilities enable me to effectively inspire and guide others, fostering positive collaborations with both internal and external stakeholders.
COMPETENCIES
Employee Relations · Performance Management · Training & Development · Employee Coaching
· Project Management · Talent Management · Outsourcing · Vendor Management · Reporting
WORK HISTORY
Resolute Technologies, LLC
A full-service IT consulting and recruiting firm.
Talent Acquisition Recruiter/Coordinator (part time) (2022 – present)
Guide job applicants through the interview journey to ensure a positive and seamless hiring experience
Pre-screen candidates to obtain work history, education, training, job skills, salary requirements, interest in the desired position, and ability to fulfill the role
Schedule interviews, format resumes and track activities in ATS
Assist with job board management (job postings, candidate workflow, etc.)
Randstad Sourceright, Remote
A leading provider of talent acquisition solutions.
Sr. Manager, Talent Delivery (2018 – 2020) (AXA Financial)
Lead engagement manager for leading financial service organization
Provide end to end solutions supporting more than 1000 hires annually
Responsible for the overall management/operations of the account including forecasting and expense control
Meet regularly with client leadership to ensure their staffing requirements are met and develop and maintain a positive working relationship with the client
Work with RSR and client leadership to ensure billing is accurate and delivered timely
Develop and implement strategies to meet the goals and objectives within established budget, SLAs and KPIs
Develop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiency
Sr. Manager, Talent Delivery (2015 – 2018) (Bosch Automotive)
Lead engagement manager for automotive supplier
Provide end to end solutions supporting more than 900 hires annually including 200+ Intern/Co-Op Program roles
Monitor and assist account staff in a matrix based environment to ensure the client’s staffing requirements are met and develop and maintain a positive working relationship with the client
Develop and implement strategies to continue to capture market share and meet the goals and objectives within established budget, SLAs and KPIs
Decreased TTF by 20 days, reduced aged reqs to 27% over 45 days, consistently exceed SLAs
Initiate system and process improvements, while having a strategic mindset and provide superior consulting, leadership, management, interpersonal and mentoring skills
Active participation in quarterly business review
Develop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiency
IBM/Kenexa, Detroit, Michigan
Leading provider of recruiting and talent management solutions.
Talent Acquisition - Operations Director (2014– 2015) (General Motors)
Lead engagement manager on General Motors North America account
Accountable for Management of Program Staff
Partner with IBM technology lead, Divisional Business Partners, IT, trainers and others for program purposes
Consult with clients in identifying system/process enhancements necessary to better align the solution with their business goals, including prioritizing enhancements needed to meet project deadlines and budgets.
Partner with Managing Director and client stakeholders to ensure the effective delivery of the customer, including: on-going operational management of service delivery, ensuring fulfillment and cost efficiency
Develop and disseminate program status reports for internal and external stakeholders including Monthly Operations documentation for Executive team, weekly status reports and post-mortem analyses
MAHLE Industries, Troy, Michigan
Automotive supplier of components and systems for internal combustion engines and peripherals.
Corporate Recruiter/HR Generalist - Contract (2013 – 2014)
Effectively consult with hiring managers to provide guidance in execution of appropriate recruitment plans based on the hiring needs of the business
Identify and execute recruiting strategies
Facilitate full life cycle recruitment process from requisition to offer extension and salary negotiation
Recruitment of corporate and plant positions to include Engineering, Purchasing, Logistics, Accounting and Quality
Successfully source candidates and decrease use of staffing vendors
Facilitate New Hire Orientation
JES/ENRG CONSULTING, Troy, MI
An outplacement organization assisting candidates going through career transition.
Career Transition Coach – Contract (2012 – 2013)
Provide career coaching and resume consultation for outplaced workers
Assist candidates with updating or building resumes
Facilitate review of job search techniques and coach candidates in effective interviewing techniques
KELLY SERVICES, INC., Troy, Michigan
A global provider of human resources solutions offering temporary staffing services, outsourcing, vendor on-site and full-time placement.
Sr. Operations/Talent Acquisition Manager – RPO Group (2007 – 2011)
Led 90 member Recruitment Support Team (Telephone Interview Specialists and HR Generalists) and 25 member Candidate Screening virtual Team responsible for screening, interviewing, and supporting the hiring process for several large client companies, i.e., Pepsi, Nissan, Bosch, GE Healthcare, State Street Financial, etc.
Designed, staffed and developed virtual screening team resulting in a 7% reduction in costs to the client and increased efficiencies of applicant submittals to client companies
Developed reporting metrics which included funnel activity, cycle time, cost per hire, diversity and source mix
Developed and facilitated audit procedures to ensure service level and OFCCP compliance were maintained
Created work process flows for each SLA ensuring standardized direction for incoming personnel
Facilitated meetings with client management staff to ensure communication and needs of end users were met
Delivered quarterly and yearly reviews to both employees and management
Talent Acquisition Team Manager – RPO Group (2004 – 2006)
Provided leadership, direction and reporting for 8,000-10,000 non-exempt direct placement positions per year for national client
Mentored and coached Staffing Managers through performance management process and HR policies
Hired, trained, managed, and conducted performance evaluations for full time and contract staff
Managed third party vendors which included ATS vendor, background, drug and test administration
Branch Operations Manager – Field Operations (2002 –2004)
Managed financial and HR operations of two Commercial branch offices of Kelly Services
Analyzed monthly financial statements and implemented strategies to increase profitability; managed operating expenses to maximize contribution; developed and executed branch annual business plan
Facilitated and managed unemployment, accounts receivable, accounts payable, collections, and workers compensation resulting in profitable operating statements
Developed and conducted Performance Management Plans for full time staff
Account Manager – Field Operations (1999 –2002)
Directed on-site management of temporary staffing for multiple inbound and outbound call center clients.
Conducted investigations regarding payroll, sexual harassment, worker's compensation and timecard forgery and followed through to resolution
Managed and controlled financial and sales activities of $3M+ accounts exceeding budgeted sales targets and contribution
Developed and implemented customized training program and hiring process for temporary employees increasing qualified fill rate by 28% for multiple contact center clients
Managed secondary suppliers and staffing companies for clients including placing orders, billing and metrics
EDUCATION
B.A. in Human Resource Management, Davenport University, Warren, MI
Contact this candidate