JAN SUTTON

586-***-****

ad1qr0@r.postjobfree.com

Seasoned Talent Acquisition and HR professional, well-versed in team development across various client-facing and non-client-facing settings. I am currently seeking part-time remote opportunities where I can harness my professional skill set. My background encompasses extensive expertise in Talent Acquisition Management, HR operations, account and branch management, service delivery, and staff recruitment and retention. My strong leadership, management, interpersonal, and team development abilities enable me to effectively inspire and guide others, fostering positive collaborations with both internal and external stakeholders.

COMPETENCIES

Employee Relations · Performance Management · Training & Development · Employee Coaching

· Project Management · Talent Management · Outsourcing · Vendor Management · Reporting

WORK HISTORY

Resolute Technologies, LLC

A full-service IT consulting and recruiting firm.

Talent Acquisition Recruiter/Coordinator (part time) (2022 – present)

Guide job applicants through the interview journey to ensure a positive and seamless hiring experience

Pre-screen candidates to obtain work history, education, training, job skills, salary requirements, interest in the desired position, and ability to fulfill the role

Schedule interviews, format resumes and track activities in ATS

Assist with job board management (job postings, candidate workflow, etc.)

Randstad Sourceright, Remote

A leading provider of talent acquisition solutions.

Sr. Manager, Talent Delivery (2018 – 2020) (AXA Financial)

Lead engagement manager for leading financial service organization

Provide end to end solutions supporting more than 1000 hires annually

Responsible for the overall management/operations of the account including forecasting and expense control

Meet regularly with client leadership to ensure their staffing requirements are met and develop and maintain a positive working relationship with the client

Work with RSR and client leadership to ensure billing is accurate and delivered timely

Develop and implement strategies to meet the goals and objectives within established budget, SLAs and KPIs

Develop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiency

Sr. Manager, Talent Delivery (2015 – 2018) (Bosch Automotive)

Lead engagement manager for automotive supplier

Provide end to end solutions supporting more than 900 hires annually including 200+ Intern/Co-Op Program roles

Monitor and assist account staff in a matrix based environment to ensure the client’s staffing requirements are met and develop and maintain a positive working relationship with the client

Develop and implement strategies to continue to capture market share and meet the goals and objectives within established budget, SLAs and KPIs

Decreased TTF by 20 days, reduced aged reqs to 27% over 45 days, consistently exceed SLAs

Initiate system and process improvements, while having a strategic mindset and provide superior consulting, leadership, management, interpersonal and mentoring skills

Active participation in quarterly business review

Develop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiency

IBM/Kenexa, Detroit, Michigan

Leading provider of recruiting and talent management solutions.

Talent Acquisition - Operations Director (2014– 2015) (General Motors)

Lead engagement manager on General Motors North America account

Accountable for Management of Program Staff

Partner with IBM technology lead, Divisional Business Partners, IT, trainers and others for program purposes

Consult with clients in identifying system/process enhancements necessary to better align the solution with their business goals, including prioritizing enhancements needed to meet project deadlines and budgets.

Partner with Managing Director and client stakeholders to ensure the effective delivery of the customer, including: on-going operational management of service delivery, ensuring fulfillment and cost efficiency

Develop and disseminate program status reports for internal and external stakeholders including Monthly Operations documentation for Executive team, weekly status reports and post-mortem analyses

MAHLE Industries, Troy, Michigan

Automotive supplier of components and systems for internal combustion engines and peripherals.

Corporate Recruiter/HR Generalist - Contract (2013 – 2014)

Effectively consult with hiring managers to provide guidance in execution of appropriate recruitment plans based on the hiring needs of the business

Identify and execute recruiting strategies

Facilitate full life cycle recruitment process from requisition to offer extension and salary negotiation

Recruitment of corporate and plant positions to include Engineering, Purchasing, Logistics, Accounting and Quality

Successfully source candidates and decrease use of staffing vendors

Facilitate New Hire Orientation

JES/ENRG CONSULTING, Troy, MI

An outplacement organization assisting candidates going through career transition.

Career Transition Coach – Contract (2012 – 2013)

Provide career coaching and resume consultation for outplaced workers

Assist candidates with updating or building resumes

Facilitate review of job search techniques and coach candidates in effective interviewing techniques

KELLY SERVICES, INC., Troy, Michigan

A global provider of human resources solutions offering temporary staffing services, outsourcing, vendor on-site and full-time placement.

Sr. Operations/Talent Acquisition Manager – RPO Group (2007 – 2011)

Led 90 member Recruitment Support Team (Telephone Interview Specialists and HR Generalists) and 25 member Candidate Screening virtual Team responsible for screening, interviewing, and supporting the hiring process for several large client companies, i.e., Pepsi, Nissan, Bosch, GE Healthcare, State Street Financial, etc.

Designed, staffed and developed virtual screening team resulting in a 7% reduction in costs to the client and increased efficiencies of applicant submittals to client companies

Developed reporting metrics which included funnel activity, cycle time, cost per hire, diversity and source mix

Developed and facilitated audit procedures to ensure service level and OFCCP compliance were maintained

Created work process flows for each SLA ensuring standardized direction for incoming personnel

Facilitated meetings with client management staff to ensure communication and needs of end users were met

Delivered quarterly and yearly reviews to both employees and management

Talent Acquisition Team Manager – RPO Group (2004 – 2006)

Provided leadership, direction and reporting for 8,000-10,000 non-exempt direct placement positions per year for national client

Mentored and coached Staffing Managers through performance management process and HR policies

Hired, trained, managed, and conducted performance evaluations for full time and contract staff

Managed third party vendors which included ATS vendor, background, drug and test administration

Branch Operations Manager – Field Operations (2002 –2004)

Managed financial and HR operations of two Commercial branch offices of Kelly Services

Analyzed monthly financial statements and implemented strategies to increase profitability; managed operating expenses to maximize contribution; developed and executed branch annual business plan

Facilitated and managed unemployment, accounts receivable, accounts payable, collections, and workers compensation resulting in profitable operating statements

Developed and conducted Performance Management Plans for full time staff

Account Manager – Field Operations (1999 –2002)

Directed on-site management of temporary staffing for multiple inbound and outbound call center clients.

Conducted investigations regarding payroll, sexual harassment, worker's compensation and timecard forgery and followed through to resolution

Managed and controlled financial and sales activities of $3M+ accounts exceeding budgeted sales targets and contribution

Developed and implemented customized training program and hiring process for temporary employees increasing qualified fill rate by 28% for multiple contact center clients

Managed secondary suppliers and staffing companies for clients including placing orders, billing and metrics

EDUCATION

B.A. in Human Resource Management, Davenport University, Warren, MI

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