Tiya Gaines

ad1qqv@r.postjobfree.com 216-***-****

Proven customer service professional with over ten years of experience. Skilled at problem solving and conflict resolution, and able to help encourage teamwork. Adept at handling confidential and/or sensitive information. Expert knowledge working within Microsoft Office suite.

Work Experience

Customer Service

Alois - Virginia

March 2022 to June 2023

•Assigns new claims to the appropriate claims handler

•Enters verbal and written application information that meets both the internal and external customers ‘requirements accurately into the claims management system.

•Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status

•Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process. Participates in and maintains a quality service

Customer Service Representative

Insured - Georgia

August 2021 to February 2022

•Performed data entry for customer information

•Provided policy and service information

•Set up client appointments

•Managed client records

•Resolved customer information and complaints

Customer Service Supervisor

Teleperformance USA - Cleveland, OH

June 2019 to August 2021

•Very details always positive

•Answer customer's questions health coverage

•Edit fix insurance application

Tax Preparer

Jackson Hewitt - Cleveland, OH

August 2007 to May 2019

•Skills include staff training/development, adaptability, and exceptional interpersonal communication

• Focused, multi-tasking Office Assistant with outstanding telephone, scheduling and documentation skills.

Shift Supervisor

Bon Appetit Case Western Reserve - Cleveland, OH

August 2007 to May 2016

•Identified potential deductions and ensured clients Ensured appointment schedule allowed adequate

Education

Certificate in Business technology

Cleveland Jobs Corps - Cleveland, OH

June 2007 to October 2010. Diploma East High School Cleveland, OH August 2004 to June 2007