Michelle K. McAfee

(formerly known as: Michelle Teaney)

**** ******** *****, ***********, **, 62704

Cell: 217-***-****

ad1qpo@r.postjobfree.com

Proficiencies: MSOffice, MSWord, EXCEL, Power Point, Outlook Calendar, Info. Analysis, Auditing, Strategic Planning, Prep./Conduct Presentations, Training, Customer Service, Multi-tasking, High Attention to Detail - Type approx. 65 wpm /8,500 ksph;

EXPERIENCE:

08/23 – 10/23: Administrative Assistant I - State of IL Central Management Services (CMS) Bureau of Property Management - Contractual position

Served as staff assistant to the Central and Southern Regional Facility Manager

Planned/executed special projects as assigned

Assisted in development and implementation of new operational procedures within the Region.

Maintained working relationships with staff to investigate, identify and resolve procedural and production problems and to ensure effective/timely supply of needed information and assistance.

Explained and interpreted assignments to management staff to establish cooperative relations and to gain assistance in expediting projects for goal achievement.

Conducted and coordinated studies of special projects assigned by the Facility Manager - Researched, created, assigned topics and gathered and organized materials collected.

Critiqued and edited draft proposals and determined appropriate presentation methods.

Reviewed project development for accuracy, continuity and applicability.

Assisted staff members in performing complex administrative tasks required in the planning, developing, coordinating and executing of daily office functions - includes the assigning and tracking of all purchase requests for Central/Southern facility managers.

Developed procedures to be used within the region for the purchasing of supplies ensuring compliance with all bureau and procurement rules and regulations.

Assisted the Regional Manager in responding to special inquiries and correspondence from Agency staff, public officials and private organization; researched files and contacted Agency members to develop needed information.

Developed appropriate letters, memos, and reports for the Regional Manager’s signature.

Performed other administrative functions as needed, included but not limited to overseeing the pool vehicles for the Central/Southern Region staff to ensure compliance with all mandates and rules for operation and maintenance, 11/21 - 04/22: Administrative Assistant I - State of IL Bureau of Commerce & Economic Development, Office of Employment & Training - Contractual position

Provided operational and analytical support to various Managers

Administration & analysis of all federal timekeeping reports. Critiqued & requested any necessary changes needed for accuracy.

Mail delivery/UPS shipping

Invoice routing, monthly phone bill review/subsequent approval/denial of payment

Records retention

Correspondence (communications with Management and employees regarding the proposal and implementation of efficient/effective changes where needed for enhanced team performance)

Monitoring support (Review letters and monitoring reports)

Tracking/audit Assistance

Requested and reviewed all shared data agreements for accuracy (new additions, deletions and reactivations)

Provided administrative support in the creation and review of documents/reports

Prepared reports and developed plans for the effective utilization of office resources

Drafted sensitive letters, documents, reports, and emails 02/20 - 04/20: Workers’ Compensation Claims Examiner Adjuster II - State of IL Via TRISTAR Risk Management, Third Party Administrator

Examined/critiqued injured workers ' initial claims

Interviewed/took recorded statements (via telephone) from workers et al. about injury for investigative purposes

Made determination to accept or deny claim based on investigation of claim facts

Decided (and requested, when needed) if an Independent Medical Exam (IME) was necessary to determine relation of injury to claim

Approved or denied applicable medical treatment and approved or denied payment of medical bills related to injury

Documented all injured worked information into Citrix software

Documented/maintained diary notes of all daily actions taken for each claim into Citrix software and all correspondence with State of IL Work. Comp. Managers regarding claims

Calculated and entered indemnity payments for workers losing time from work due to injury sustained 03/19 - 06/19: Cash Research Representative - Conifer Health Solutions Physician Services Department

Utilized multiple websites for cash application & explanation of benefits (EOB) research

Conducted telephone and email inquiries requesting explanation of benefits for corresponding payment clarification regarding payments made by patients &/or insurance companies

Identified the correct location/patient accounts for various payments & determined how money should be applied appropriately/moved

Confirmed bank account deposits

Notified the correct department if payments were posted incorrectly & re-posted data with the correct payment codes &/or denial codes in order to populate fields in the practice management system 04/18 - 10/18: Premium Auditor Representative - Afirm Solutions

Communicated & scheduled appointments with various businesses (insured) to conduct Workman’s Compensation, General Liability, Liquor Liability, Commercial Auto, etc. audits based on client (various insurance carriers) requests

Traveled in the field to perform physical audits to review payroll, sales, general ledger, income statement, profit & loss records, etc. (financial data) Entered necessary data (based on type of audit requested) into software & determined insureds’ insurance exposure for client

Summarized outcome/findings in narrative report and updated software database with final determinations

Conduct initial and exit interviews with client and question/report when/if & why and variances existed from final versus initial estimate of annual payroll, sales, etc. information reported by insured

Data entry, excel, writing and communication skills 10/17 - 01/18: Suspense Accountant - DXC, Global Atlantic Financial Group/Life Insurance - Contractual position

Reviewed general ledger accounts to determine how to properly “clear/balance” various “suspense” accounts

Based on my review results, either applied payments, reversed payments, entered pertinent info. to request a refund be processed or made appropriate journal entries to clear “suspense accounts” 05/16 - 09/17: Fulfillment Specialist - CT Corporation (subsidiary of Wolters-Kluwer)

Performed daily messenger trips (via walking) to/from the IL Sec. of State (SOS) delivering, picking-up and sending-out various domestic & foreign business filings processed by the IL SOS

Trained 2 employees on aforementioned Messenger duties

Reviewed, submitted, or placed on hold/corrected & resubmitted any subsequent rejections from the IL SOS business filings department

Filing processing included, but was not limited to: Reviewing documents for accuracy, calculating filing fees based on the specific document information and entering checks for filing payments

Processed document orders, and responded to various SOS filing questions from CT Service Reps. via email and telephone 08/15 - 03/16: Service Department Coordinator - Simplex, Inc.

Reconciled (gathered receipts & confirmed purchases were for business and billed correctly all service department employees' monthly company credit card statements & monthly rental car bills

Scheduled all hotel, rental car & flight reservations for all service employees' travel

Reconciled hours worked, expenses incurred and finalized Service Reports for payment to service employees for per diem reimbursement

Performed the final check for accuracy on all customer orders entered by service employees

Directed customer inquiries via telephone calls & emails to the proper parties/department 08/13 - 02/15: Workers’ Compensation Claims Examiner Adjuster I & II - State of IL Via TRISTAR Risk Management, Third Party Administrator

Examined/critiqued injured workers ' initial claims

Interviewed/took recorded statements (via telephone) from workers et al. about injury for investigative purposes

Made determination to accept or deny claim based on investigation of claim facts

Decided (and requested, when needed) if an Independent Medical Exam (IME) was necessary to determine relation of injury to claim

Approved or denied applicable medical treatment and approved or denied payment of medical bills related to injury

Documented all injured worked information into Citrix software

Documented/maintained diary notes of all daily actions taken for each claim and all correspondence with State of IL Work. Comp. Managers regarding claims into Citrix software

Calculated and entered indemnity payments for workers losing time from work due to injury sustained 06/08 - 07/13: Various positions (Data Entry at Wells Fargo, Accounts Receivable at Bunn-O-Matic, Cashier at Circle-K, etc.) 04/98 - 05/08: Federal Investigator & Compliance Officer U.S. Dept. of Labor, Employment Standards Administration, Wage & Hour Division

Enforced the following federal laws (with various employers subject to coverage under said federal laws) via Investigation - 2-yr. Statute of Limitations/audits:

Fair Labor Standards Act

Family & Medical Leave Act

McNamara O’Hara Service Contract Act

Davis-Bacon (prevailing wage) & Related Acts

Migrant/Agricultural Seasonal Protection Act

Communicated with pertinent parties (e.g. attorneys, owners, CEOs, CPAs, Office Managers, etc.) and conducted investigations/audits of most recent 2-year period (statute of limitations) of employers’ time cards/payroll records to determine status of compliance with the federal Fair Labor Standards Act (FLSA; established minimum wage (MW), overtime (OT), record keeping and child labor regulations).

Took detailed interview statements (via telephone & in-person) from samples of current/former employees regarding hours worked and duties to determine if payroll/timecard records were accurate and which salaried employees were exempt & non- exempt based on employees’ duties. Also interviewed minors, et al., regarding employers’ child labor compliance.

Upon investigatory completion, held final conference with employer and/or its representative (explained any necessary changes needed for compliance, calculated and explained all back wage (BW) computations, secured agreement for future compliance and payment of any back wage liabilities

When applicable, explained potential of civil money penalties (CMPs) based on violations disclosed, or prior violation history.

Drafted detailed narrative report noting FLSA coverage, details of any prior history, noted all FLSA violations disclosed

(including potential CMPs’ details/computations) as well as the general disposition/final agreement made with the employer regarding future compliance and payment of BW liabilities

Regularly participated in the brainstorming, planning, execution and reporting of the Annual Strategic Planning agenda, documentation, and results thereof.

EDUCATION:

Graduated 12/1991 – Bachelor of Arts in Management (with Honors - 3.77 GPA on 4.0 scale) Sangamon State University in Springfield, IL (currently University of Illinois at Springfield) Honors Earned: Certificate of Merit from Management Program for scholastic achievement & managerial development.

Graduated 12/1989 – Associate of Arts (with Honors - 3.77 GPA on 4.0 scale) Southern Illinois University at Edwardsville, IL (SIU-E) & Lincoln Land Community College (LLCC) in Springfield, IL Honors Earned: Phi Eta Sigma at SIU-E & Phi Theta Kappa/Honor Graduate - Social Science Division at LLCC

(4) PROFESSIONAL REFERENCES

State of IL - Dept. of Commerce and Economic Opportunity, Office of Employment and Training 1.) Patti Schnoor - Technology and Performance Manager Work phone: 217-***-****

Cell: 217-***-****

ad1qpo@r.postjobfree.com

www.illinois.gov/dceo

2.) Sheila Sloan - Quality Assurance Manager, Trade Program Cell: 217-***-****

ad1qpo@r.postjobfree.com

www.illinois.gov/dceo

U.S. Dept. of Labor, Employment Standards Administration, Wage & Hour Division 3.) Jim Yochim -

Assistant District Director - former Supervisor

Work Phone: 866-***-****

Email: ad1qpo@r.postjobfree.com

Reference:

Ms. Michelle McAfee was employed by the U.S. Department of Labor, Wage and Hour Division, in Springfield, IL from approximately April, 1998 to May 2008. As her immediate supervisor since 2000, she voluntarily ended her employment with the reason given of having to travel out-of-town for the job which was making it difficult to raise her infant son. With rare exception, she was a diligent, astute, considerate and respectful employee who willingly assumed tasks assigned her while actively employed with the agency.

4.) Lisa (Hoffman) Gurski -

Investigator/Compliance Officer - former Intermittent/Acting Supervisor Work Phone: 866-***-****

Email: ad1qpo@r.postjobfree.com

To access her direct phone #: Call 1-866-***-**** AND > Push #3, Enter zip code: 62704 # (pound), Enter GURS = 4977 (for Gurski) & it should connect you directly to her voicemail Reference:

Michelle McAfee was employed as a Wage and Hour Investigator from April 1998 until May 2008. During this time period, Michelle and I had the opportunity to work closely together on assignments. Michelle was easy to get along with, had a good rapport with her co-workers and the public, and made work seem fun with her great sense of humor. Over the course of her 10 years of employment with our agency, Michelle took on challenging tasks and special projects that others often shied away from. Whenever Michelle assisted me in the field on special assignments, she worked very hard to make sure we were able to accomplish what we needed to before returning to the office and was very reliable. When given a choice, I often selected Michelle to assist me on investigations or other special projects because I knew I could count on her to assist me fully and properly with anything I needed. She is quick to learn, is good with numbers, and writes well. Michelle is smart, kind, and eager to please. Michelle voluntarily terminated her employment in May 2008. During her exit interview, she noted that overnight travel was making it too difficult for her to raise her young son. Many of us here still miss her and the qualities she brought to our office. Please consider Michelle for employment with your firm.

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