Tyra Bartlette

770-***-**** • ad1qpi@r.postjobfree.com • Riverdale, GA 30274

Skills • Customer service

• POS systems

• Payment processing

• Cash drawer balancing

• Customer greeting

• Knowledge of wine and spirits

• Credit and cash transactions

• ID verification

• Cash counting machine operations

• Proficient in mixology

• Outstanding customer service

• Anticipating guest needs

• Safe serving knowledge

• Outgoing personality

• Effective customer upselling

• Check payment processing

• MS Office

• Planning and coordination

• People skills

• Leadership

• Safe and vault operation

• Account coding specialist

• Excellent researching abilities

• Reporting and document management

• Local filing requirements knowledge

• Report writing

• Claims file management processes

• Sales background

• File claims

• Task Prioritization

• Attention to Detail

• Sorting and Filing

• Relationship Building

• Event Scheduling

• Financial Statements

• Staff Scheduling

• Reliable and Responsible

• Quality Control

• Honest and Ethical

• Honest and Dependable

06/2003

High School Diploma

Ivanna Eudora Kean High School, U.s.virgin Island

Education And

Training

I would like to share many great things about how dedicated of a employee ive been to any company ive work for ive became an outlet supervisor less than a year as I join the westin St. John resort and villas also, when I moved away to continue to further my education in criminal justice. In the transition of moving, I've moved back to atlanta to gain another opportunity to become successful in management as a restaurant supervisor, i am motivated to any task that is given to me plus the mindset to do what it takes to get the job done in a timely manner and in a professional way of being. Ive also became a universal banker that is both accuracy-focused banker, professional experienced in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue and customer loyalty. Persuasive communicator analytical in solving customers' problems. I am a Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I've also great at Microsoft software excel and cross comparison on retail products that would be best for the business and for the customer. Summary

09/2021 - Current

Teller Retail Banker, Woodforest National Bank, Morrow, GA Experience

11/2020 - 04/2021

Office Manager, Autodeals Car Dealership, Jonesboro, GA 09/2003 - 03/2020

Restaurant Supervisor, The Westin, Atlanta, GA

• Completed documentation for new accounts in alignment with bank policies and procedures. Drove branch sales and portfolio growth by recommending various financial products to prospective customers.

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Offered every customer exceptional service levels by remaining friendly and professional during every transaction.

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• Examined checks for identification and endorsement.

• Balanced daily cash deposits and vault inventory with zero error rate.

• Prepared official checks for customer and internal bank needs. Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.

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• Reported daily averages and shortages to operations department. Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.

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Explained vehicle warranties and extended service contracts to buyers and administered paperwork.

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• Maintained regular communications with clients to discuss and resolve issues. Provided secretarial and office management support while building cooperative working relationships.

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• Supervised car sales team in challenging market.

• Managed sales negotiations and financing options.

• Ensure emissions is in compliance before sale.

• Prepare all sales contracts

• Worked in cooperation with front and back of house staff to ensure smooth operations. Established good customer relations and excellent service to build and retain loyal customers.

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Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.

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Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

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Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.

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Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.

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Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.

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