Vickie Garcon

**** ****** ****** ******, ** ***** 202-***-**** ad1qo3@r.postjobfree.com

Professional profile

As a recent graduate, I am eager to build a long-term career in the field of Information technology in project management, also seeking an entry-level position in the field of information technology (IT) with a focus on hardware and network troubleshooting, and monitoring.

Education

Master`s Degree in information of science at Strayer University, graduated June 2019

Bachelor’s Degree in business Administration at Strayer University graduated June 2015

Skills & Abilities

Hardware troubleshooting, Network troubleshooting, Operating Systems: Windows and Linux

Applications: MS Office, Visual Studio, Photoshop, Dreamweaver, NetBeans, Blender

Good verbal and written communication skills

Motivated and always willing to learn new things

Independent / self-sufficient in handling tasks Collaborative / able to work in teams or groups

Systems analysis, and Web and mobile app development also Database Systems: MySQL

Familiarity with Agile methodologies and good customer service for 10 years

Work Experience

·George Washington University, Washington, DC, October 06,2020 to present

·Tech Support Coordinator, Tech Support Center

General troubleshooting support in a technology support center

Triages complex issues to more specialized personnel

Monitors and responds to computing environments by performing routine cable

Assists senior team members with computer deployment, imaging, software installation,

troubleshooting, and maintenance of computers, printers, peripherals, etc.

Providing a good customer service to clients and uses the designated incident management

Tracking tool to ensure tickets are updated and resolved in timely manner

Investigates support-related issues through research

Testing, data gathering, and escalates technical issues to appropriate patties.

Computer Solution, December 2, 2018 to December 9, 2019 To September 9,2020

Information system tech,

Setting up workstations with computers and necessary peripheral devices

Checking computer hardware (HDD, mousse, keyboards etc.) to ensure functionality

Installing and configuring appropriate software and functions according to specifications

Responsible for entering data into various electronic systems

Program patients for diagnostic and imaging tests to be completed

Confirm that patients have proper medical clearance

Quality First Center, October 10, 2017 to November 20, 2018

Information Tech specialist

Maintenance of networks, hardware and software.

Provide customer and network administration services.

Construct edit and test computer programs.

Advanced Programming, Object Oriented Programming.

Monitoring and Controlling Project Deliverables

Critical Planning for Project Success, and Advance computer Architecture

Communication technologies, and Computer interaction and design

Information project management/Strategies plan for database systems

Information technologies project leadership strategy.

Kaiser Permanente, April 04,2014 to June 06, 2017

Office Assistant/Clinical assistant

Works with/ assists physicians and nurses and provides technical support for patient care.

Reports on the condition of patient to the appropriate supervisor and other staff members.

Cleans and stocks carts, rooms, and changes linen, as required.

Assists with transport of patients to other departments.

Assists with resuscitation / CPR and emergency airway procedures.

Assists with obtaining and documentation of vital signs and placement of oxygen saturation

Assists obtaining 12-lead EKGs, discontinuation of peripheral IV and heparin/saline locks

Assist with wound care, insertion of Foley catheters, and nasogastric tubes.

Decontaminates all equipment, instruments, and supplies.

Assists with positioning patients, application of orthopedic splints and dressings.

Measure and fit crutches and canes and instruct patients on proper crutch and cane walking.

Maintains use of appropriate medical equipment and supplies.

Participate in team meetings.

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