Summary

Customer Service Representative who is a strong leader and problem solver

Bring top-notch skills in written and verbal communication Active listening and analytical problem solving skills Enhances customer experiences by employing service oriented behaviors Understands customer desires and providing customized solutions to build loyalty Experience

Customer Service Representative

Geek Squad • Louisville, KY

11/2021 - 01/2023

Handled customer inquiries, answered questions, and resolved problems in a timely manner Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and solving problems

Handled customer inquires and suggestions courteously and professionally Answered customer calls promptly to avoid wait times Exhibited high energy and professionalism

Maintained up to date knowledge of products and all service changes Customer Service Representative

James Johnston Painting Remodeling • Louisville, KY 06/2019 - 10/2021

Handled customer inquiries, answered questions, and resolved problems in a timely manner Handled customer inquires and suggestions courteously and professionally Promoted superior experience by addressing customer concerns,demonstrating empathy, and resolving problems swiftly

Maintained customer satisfaction

Responded to customer calls and emails to answer questions about p[products and services Skills

Active Listening, Problem Resolution, Resolving customer issues, Microsoft Word, Microsoft Outlook, EMPATHIC, Excellent written and verbal communication, Outstanding Attention to detail, Quick and strong problem solving skillset, Excellent delivery of satisfied customers

Education

Mangement,finance,accounting

University of Louisville college of Business • Louisville, KY 05/2018

Volunteered on a monthly basis to prepare meals at the local community food bank Prominent coursework: Intro to Computer Science 101 April Sago

ad1qn8@r.postjobfree.com / 502-***-**** / Louisville, KY