Jeffery Flom

Phone: 407-***-**** Email: ad1qn6@r.postjobfree.com

LinkedIn: http://www.linkedin.com/in/Jeff-Flom

VP Operations and Construction

An accomplished and business-savvy professional with robust experience acquired over the years in delivering company objectives, SLAs and KPIs, transformation plans, and building employees and high-performing teams. You must love what you do and do what you love. Results-oriented and self-driven professional with over 25 years of experience in operations management, project management, transformation execution, financial and business planning, construction, new technology rollout, customer relations, P&L management, change management, and strategic planning.

Delivered $53 million in national Opex cost savings through field transformation plans at Ericsson.

Achieved KPIs and SLA performance and met operational budgets for seven consecutive years at Ericsson.

Savings of 3 million on US cities built with $46m expense and $800m capital at Sprint Corporation.

Saved $1 million at Sprint Corporation utilizing the OSP construction team to support DAS projects.

Professional Experience

VP Southeast Operations – Watch Hill Wireless Solutions NOV 2022 – CURRENT

Construction Services: New builds, upgrades, decoms, site maintenance and audits, integrations, DAS systems.

Develop customer relationships and manage partnerships for the benefit of the organization.

Identify new business opportunities, present, and attend conferences and client dinners.

Manages vendor and client relations to ensure that service expectations are developed and met.

Project Management: POs, invoices, project planning, scheduling, execution, and close-out packages,

Customer project reviews, overseeing milestone tracking, site tracker, financials, resource planning, and training.

Responsible for the safety of all personnel and property on all projects to ensure everyone stays committed to achieving a zero-injury safety culture.

VP Construction Services – TeleWorld Solutions JAN 2022 – JUN 2022

Tower construction services - responsible for leadership of the construction team and growing the business.

Promote safety culture by establishing industry standards, including OSHA, COMTRAIN, and NWSA.

Work collaboratively with internal and external stakeholders to establish and grow relationships.

Develop and negotiate scope for various projects, including cost models, profit/loss, and customer deliverables.

Establish general contractor licensing based on customer and jurisdiction requirements.

Define short-term and long-term goals for the organization and individuals in the construction organization.

Treasurer – West FORSYTH EQUESTRIAN TEAM MAY 2021 - CURRENT

Board of Directors Treasurer, Financial budget planning, forecasting, and managing P&L

Ensuring liquidity and financial stability, banking, book-keeping, and financial record-keeping

Cash and debt management, billing, invoices, and vendor payments

Financial reporting, presentations on budgets, accounts, and financials

Planning and execution of fundraisers, sales, and seeking donations

Consultant - OPERATIONS MANAGEMENT FEB 2020 – JAN 2022

Provide thought leadership, strategy, change management, and execution improvements.

Help drive process improvements utilizing Lean Six Sigma strategies

Focus on Business Development targeting new projects or customers.

Support data analytics for the discovery and interpretation of data towards effective decision-making.

Drive improved execution of operation and project teams, including managing vendors.

ERICSSON INC. - Head of Operations, East Region Mar 2018 – Jan 2020

Managed field operations, resource planning, project execution, P&L oversight, and customer SLAs.

Designed cross-functional teams to gain efficiencies and expand department capabilities.

Drive integration of field operations repair and construction departments, creating one team of cross-trained employees, achieving reduced cycle time in repair and new construction.

Responsible for upgrades and new installation projects on time for multiple customers.

Collaborated with stakeholders, creating business requirements, level of effort, staffing capabilities, and timelines.

Significantly reduced operating costs with Six Sigma moving field tasks to back-office virtual execution.

Provided team training on new workforce management tools and tableau data analysts’ reports.

Provide thought leadership, strategy, change management, and execution improvements.

Support data analytics for the discovery and interpretation of data towards effective decision-making.

Partnered with sales to achieve a tower repair commercial agreement contract with T-Mobile.

ERICSSON INC. - VP Managed Services, Southeast Region Dec 2012 - Mar 2018

Responsible for operations leadership, managed services delivering complex projects, and achieving customer SLAs on repair contracts focusing on company profitability.

Responsible for developing and leading tower construction managed services from a startup in 2016 to 90 build crews and 27 repair teams by 2019.

Delivered on DAS and OPS construction projects, small cells, and rooftops.

Implemented change management strategies to gain execution efficiencies between construction and repair.

Developed department budgets and managed P&L of $50m Opex and $25m capital.

Responsible for oversight of 17 managers overseeing 500 plus employees and contractors.

Instrumental in delivering $53 million in national Opex cost savings through field transformation plans.

Achieved KPIs and SLA performance and met operational budgets for seven consecutive years.

Led strategy sessions, creating transformation plans to add and support additional customers.

Ericsson Inc. Regional Director Field Engineering and Operations Sep 2009 - Dec 2012

Led the transformation from a wireless carrier business in the southeast to a managed services business.

Responsible for leadership for field operations 7x24 repair, switch, fiber, CPE, and project management.

Managed large organizations implementing change management business practices.

Led culture transformation and new tools utilization for employees.

Achieved KPIs and SLA performance and met operational budgets for three consecutive years.

Acquisition and integration of Clearwire resources and network workload into an existing managed service business.

Sprint Corporation Area Director Network Field Operations, Southeast Jun 1995 - Sep 2009

Responsible for market build-out of five Southeast cities and Puerto Rico, creating the Sprint wireless network.

Orlando, Jacksonville, Tampa, Tallahassee, Louisville, and Puerto Rico were built on time and under budget,

Hired and managed resources: property, zoning, construction, RF Eng, network design, field, and switch operations. Selected and managed A&E firms along with site development companies.

Established master agreement contracts with power companies, school systems, and businesses.

$1 million in project savings utilizing our OSP construction team to support DAS and NASCAR projects.

Bachelor of Science: Engineering California Coast University

Master of Business Administration California Coast University

Technical Skills:

Salesforce, Tableau, Foundation, BusyBusy, Siterra, OneVizion, Site Tracker, ADP, SAP, WFM, Agile API

Microsoft Office: PowerPoint, Excel, Word, Visio, Gantt charts

DOT Driver License, OSHA 30, OHSA 10, RF/EME Radiation, Bloodborne Pathogens, First Aid/CPR/AED.

Training:

Executive Leadership Training Level 3 PDI-Ninth house and Financial Business Acumen classes

Leadership training: XLPM Project Mgmt., Adept Continuous Learning, Story Telling, Leader of Leaders

Disaster Recovery training, NEMS Network Event Management System, Adept Leadership

Awards:

Top employee engagement and leadership employee surveys, Key Contributor award, and incentives

Excellence Awards for Outstanding Hurricane Recovery Leadership

South Regions Public Sector Vice-President’s Distinguished Service Award

Executive Leadership Awards for 5 US cities and Puerto Rico market-build startups.

Kentucky Colonel Award from Governor Paul E. Patton for Contributions to the State of Kentucky

Silver Medal & Special Customer Award: Product Solution: International Motorola Quality

Gold Medal Winner: Lean Six Sigma Process Improvement: Motorola Cellular Infrastructure Group

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