KATHLEEN M. CORTEZ

Objective

Contact

***** ***** ****

Linden, Michigan

48451

810-***-****

ad1qn3@r.postjobfree.com

Results- Oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with consistent track record of meeting and exceeding goals. Personable and dedicated with extensive experience in customer service. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Education

Foreign Language Studies

Schoolcraft College, Livonia,

Michigan

1995

Travel and Hospitality

Management

Schoolcraft College, Garden

City Michigan

1991

Studied Business

Administration

Eastern Michigan University

Ypsilanti, Michigan

1989

Associate Of Arts

Henry Ford Community

College, Dearborn, Michigan

1984

Experience

Customer Service Representative

Pentastar Aviation, LLC Waterford, Michigan

June 2001- June 2022

• Provided an elevated customer experience to generate a loyal clientele.

• Greet and assist fortune 500 executives and high-profile political dignitaries.

• Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.

• Operated a POS system to itemize and complete customer purchases.

• Dedicated to continuously improving sales abilities and product knowledge.

• Successfully acquired new customers, generating growth in revenue.

• Recipient of multiple positive reviews acknowledging dedication to customer service excellence.

Customer Service Representative I

Insurance Auto Auctions Flint, Michigan

August 2022- November 2023

• Provided a variety of customer support services through email, telephone, and direct personal contact.

Skills

• Customer Service.

• Organizational skills.

• Exceptional communication.

• Ability to multitask.

• Microsoft Office skills.

• Time management.

• Goal oriented.

• Efficient and reliable team

player.

• Upselling techniques.

• Strong client relations.

• Receive and process payments.

• Use company resources to gather information and offer solutions to meet customer needs.

• Read and interpret various reports and documents.

• Face to face customer interaction.

• Process and transfer vehicle titles.

• Other duties as assigned.

Accomplishments

2009 – 2010

• Received the Diamond award by Exxon Mobil Aviation for Outstanding Customer Service Excellence.

• 2019 -2021

Mentioned in Aviation International News as going above and beyond in customer service.

References

• Available upon request.

Contact this candidate