Customer Service Front Desk

SD

SOPHIA DOUGLASS

************@*****.*** 707-***-**** Stockton, CA 95206

Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Valid Driver's License

Attention to Detail

Problem-Solving

GPS Navigation

Excellent Sense of Direction

Clean Driving Record

Customer Service

Time Management

Communication and Interpersonal Skills

Dependability and Honesty

Customer Relationships

Traffic Laws and Regulations

Punctual and Reliable

Courteous and Polite Demeanor

Dependable and Reliable

Responsible Driver

Time Management Skills

DoorDash Salem, OR

Delivery Driver

07/2022 - 07/2023

Transported and safely delivered items to prevent damage or loss. Navigated routes with relevant map programs and GPS systems. Handled merchandise in accordance with product handling standards. Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty. Obeyed traffic laws and follow established traffic and transportation procedures.

Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

Delivered rush merchandise on tight schedules to meet customer targets. Utilized street maps to plan and determine most efficient routes. Notified customers of delays to decrease calls to support. Inspected vehicle and maintained gas, oil and water levels. Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.

Promoted positive customer service by delivering on-time shipments and fully resolving issues.

Summary

Skills

Experience

DoorDash Vallejo, CA

Delivery Driver

05/2017 - 07/2022

Transported and safely delivered items to prevent damage or loss. Navigated routes with relevant map programs and GPS systems. Handled merchandise in accordance with product handling standards. Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty. Obeyed traffic laws and follow established traffic and transportation procedures.

Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

Delivered rush merchandise on tight schedules to meet customer targets. Utilized street maps to plan and determine most efficient routes. Inspected vehicle and maintained gas, oil and water levels. Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.

Promoted positive customer service by delivering on-time shipments and fully resolving issues.

Uber San Francisco, CA

Driver

05/2013 - 05/2017

Delivered goods and services to customers on time and in excellent condition.

Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.

Utilized GPS to optimize routes and continuously meet estimated delivery times.

Documented daily mileage, gas and other data.

Monitored traffic conditions and applied defensive strategies to avoid accidents.

Determined most expedient trip by mapping out driving routes ahead of time.

Achieved consistently high customer scores due to exceptional service. Picked up clients from specific locations to transport and drop off at destinations.

Saved fuel by leveraging GPS to identify faster routes. Transported riders to designated stops according to pre-determined schedules.

Interacted with customers pleasantly to meet needs and drive satisfaction. Demonstrated professional conduct with clients to deliver outstanding customer service.

Checked vehicle after shift for damage.

Transported clients to specified destinations safely and on-time. Orinda taxi Orinda, CA

Driver

05/2015 - 05/2016

Delivered goods and services to customers on time and in excellent condition.

Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.

Utilized GPS to optimize routes and continuously meet estimated delivery times.

Documented daily mileage, gas and other data.

Monitored traffic conditions and applied defensive strategies to avoid accidents.

Determined most expedient trip by mapping out driving routes ahead of time.

Achieved consistently high customer scores due to exceptional service. Picked up clients from specific locations to transport and drop off at destinations.

Saved fuel by leveraging GPS to identify faster routes. Delivered customer orders and collected payments to keep accounts current.

Transported riders to designated stops according to pre-determined schedules.

Interacted with customers pleasantly to meet needs and drive satisfaction. Demonstrated professional conduct with clients to deliver outstanding customer service.

Checked vehicle after shift for damage.

Transported clients to specified destinations safely and on-time. Coordinated with team members and remained flexible in work scheduling to meet service needs.

Oakland legal services Oakland, CA

Process Server /Legal Courier

05/1989 - 05/1996

Operated as independent court runner and process server. Created correspondence for clients in tracking documents. Served court orders, summonses and subpoenas.

Communicated messages and documents between courts and attorneys. Delivered papers to witnesses, defendants and other parties deemed necessary by courts.

Maintained proper records relating to service of process. Served and verified court-ordered summons and subpoenas to individuals. Provided superior customer service and remained professional in escalation cases.

Served all legal processes issued by court according to statutes and court rules.

Recorded time and place of delivery of each court order. Filed, faxed, copied and scanned documents and pictures into database. Provided proof of service and affidavits.

Remained highly organized and detail-oriented while working on several cases simultaneously.

Prepared thorough, accurate and well-edited documents for cases, client communication and internal needs.

Displayed superior confidentiality in mail, telephone and in-person communications.

Answered phones, greeted clients, scheduled appointments and made travel arrangements.

Managed communication with courts regarding status of petitions and granted orders.

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