STACYANN JOHNSON

305-***-****

ad1qkx@r.postjobfree.com

COLUMBUS, GA

OBJECTIVE

A highly motivated individual with proven experience in sales, claims adjusting, administrative duties, and customer service. Seeking a challenging position in a dynamic organization where I can use my skills to exceed sales performance goals, improve customer satisfaction levels, and build lasting relationships with clients while continuously expanding my knowledge. SKILLS & ABILITIES

• Proficient in sales techniques, negotiation, and customer service skills

• Solid understanding of CMS and Health Care reform rules and regulations

• Strong knowledge of claims processing and accuracy

• Ability to solve complex problems and work well under pressure.

• Excellent communication skills, both oral and written

• Strong organizational and time-management skills

• Proven ability to meet and exceed sales performance goals.

• Ability to work independently as well as part of a team.

• Proficient in Microsoft Office, including Word, Excel, and PowerPoint

• Excellent attention to detail and ability to multitask.

• Strong work ethic and willingness to learn new skills and techniques.

• Able to navigate multiple computer programs at one time. EXPERIENCE

ELEVANCE HEALTH (ANTHEM BLUE CROSS BLUE SHIELD)

Agency Service Rep Admin 04/10/2017- 11/01/2023

• Handle supervisor calls

• Assist teammates with questions and provide resolutions to complex situations by doing research and working with other departments.

• Monitor call stats and assign inventory work if needed, to ensure that inventory levels are low and completed within a 24–48-hour turnaround time.

• Assists agents and brokers via telephone, written communication. or Live Chat

• Work on time sensitive special reports

• Performs other duties as assigned.

ROSE INTERNATIONAL / Anthem Blue Cross Blue Shield 07/25/16–04/09/2017 Temporary Agency service Rep I

Responsible for providing advanced customer service support to brokers selling products via telephone or written communication.

• Assists agents and brokers via telephone or written communication.

• Responds to inquiries involving commissions, legislation, product information and policies and procedures for Individual, Small Group, Dental and Life.

• Expected to average a certain number of phone calls per week, average pieces of correspondence to be processed per day.

• Coordinates mailings and fulfillment requests.

• Assists in broker road shows. Provides reports to brokers.

• Work on special projects

• Performs other duties as assigned.

ASSURANT Apr 2014– May 2016

Claims Adjuster / Customer Service Representative

• Processed life, unemployment, and disability claims accurately

• Achieved High Quality Assurance Scores for paper examining and phone calls (4-5 stars).

• Explained insurance coverage and claim decisions to all customers.

• Provided exceptional customer service.

AT&T CALL CENTER Apr2013–Feb2014

Sales and Customer Service Representative

• Sold all products such as U-verse TV, DirecTV, Internet, home phone service and wireless

(Cell phone) services.

• Assisted with bill inquiries and payments, credit checks, and any questions about our product and services, ensured that all calls are transitioned to a closed sale.

• Negotiated products and pricing with customers to ensure they purchase what best meets their needs.

RADIOSHACK Apr 2010– Oct 2012

Wireless Sales Consultant / Sales Rep

• Keyholder and in charge of opening and closing the store on the manager’s day off.

• Submitted bank deposits.

• Assisted customers in ringing up merchandise.

• Promoted to Wireless Consultant, and in charge of increasing sales revenue for AT&T, Sprint and Verizon

• Responsible for training new wireless sales consultants in mastering The Shack Sales Path.

• Responsible for making sure all ATG training courses are currently up to date for all employees and sales consultants.

OTHER REMOTE WORK EXPERIENCE

ARISE WORK AT HOME SERVICE HOME BUSINESS Dec 2011–Feb 2013 Customer Service Rep

• Assist Barnes and Noble customers with order inquiries, placing orders and item availability.

• This is a call center business operated remotely.

• Assist AT&T consumers with bills inquiries

EDUCATION

10/02/2016 Graduated Everest University

Associates Major: Paralegal Studies

Claims Adjuster License: 06-20 All Line

Training for Career Sales Professionals (CSP 101/102) ATG (RadioShack) COMMUNICATION

• Strong written communication skills with experience in writing professional emails, reports, and correspondence

• Experienced in maintaining positive working relationships with clients and colleagues.

• Skilled in active listening and able to effectively understand and address concerns or questions. Received exceptional customer Feedback.

• Proficient in verbal communication with experience in conducting negotiations, and handling customer inquiries.

LEADERSHIP

• Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.

• Demonstrated ability to adapt to change, motivate others, and inspire a positive work culture.

Contact this candidate