MOURAD BARHOUMI

HUMAN RESOURCES

ADRESS : ASPIRE ZONE,DOHA QATAR

CONTACT : +974-********

E-MAIL : ad1qkf@r.postjobfree.com

Professional Summary

Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

July 2022- at present

Group Bab Al Salam Medical

Coordinated with human resources department to handle payroll and personnel databases.

Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.

Completed forms and reports to facilitate admission, transfer or discharge.

February 2018 - June 2022

OOREDOO GROUP

Administration Manager/Corporation Manager

Administered yearly budget to manage office requirements such as service contracts, postage costs and supply replenishment.

Created, prepared, and delivered reports to various departments.

Managed team petty cash, purchase orders and account transactions.

Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.

Computerized office activities, maintained customer communications, and tracked records through delivery.

Coordinated with human resources department to handle payroll and personnel databases.

Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.

Completed forms and reports to facilitate admission, transfer or discharge.

February 2016 - January 2018

BEST TIME TRAVEL TUNISIA - TUNIS, TUNISIA

Sales Manager

Learned and applied preferred systems for scheduling, purchasing and problem-solving.

Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.

Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.

Supervised staff and delegated tasks to maintain positive, productive administrative operations.

Verified customer information for orderly, up-to-date online systems.

Greeted visitors, employees and clients politely and professionally for excellent reception service.

March 2014 - January 2016

HOTEL MIRAMAR,TUNIS - TUNIS, TUNISIA

Second Reservation Manager

Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.

Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

Handled billing information over phone.

Investigated and identified alternative accommodation solutions for customers to provide superior customer service.

Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.

Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.

Identified and communicated customer needs to supply chain capacity and quality teams.

Generated and reported performance metrics to management to inform decision-making.

Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

January 2009 - July 2013

SBI PRODUCTION - TUNIS, TUNISIA

Sales Advisor

Composed, edited and prepared correspondence and other department documents.

Screened phone calls to take messages and route calls to appropriate personnel.

Scheduled office meetings and client appointments for staff teams.

Restocked supplies and placed purchase orders to maintain adequate stock levels.

Processed customer orders accurately and within agreed timeframes to meet service standards.

Created and maintained databases to track and record customer data.

Education

September 2010 - July 2014

UNIVERSITY OF TOURISM TUNISIA TUNISIA

High School Diploma ETHYQUE TOURISTIC

September 2009 - July 2010

ASDRUBAL SCHOOL Tunisia

Bachelor of Science Business Administration

Additional Information

MOURAD BARHOUMI, is an experienced Administrative Officer with more than 10 years of experience in providing administrative support across a variety of industries. I have a proven track record of success in streamlining operations, improving processes, and providing cost-effective solutions. I am highly organized, detail-oriented and proficient in various software applications

Certifications

CAP - Certified Administrative Professional

OOREDOO GROUP

Certificate in English /CFT TUNIS

Amplied licence in Tourism

Skills

Documentation and control

Database administration

Customer Relations

Contract negotiations

Documentation and reporting

Office administration

Travel coordination

Project Management

Staff Management

Mail handling

Administrative support

Office management

Software

Excel, Word,PowerPoint,Outlook,MS OFFICE

Languages

English

Excellent

Arabic

Excellent

Frensh

Excellent

Italian

Good

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