•Tharouet Charaabi

ad1qjl@r.postjobfree.com

Mobile number : 009***********

Summary of Qualifications

•Good communication skills. Ability to manage multiple tasks in a pressured environment. Offered excellent customer service in a pleasant and professional manner. I am a hard-working I'm a dependable,

responsible,resourceful, professional, presentable,confident, strong, patient, positive, good appearance witches very important and very necessary for the image of company, Ability to speak a foreign languages at conversational level, Strong and good communication,flexible, mature, smart, honest, self motivated, self care, confident, friendly, familiar, dynamic, active,hard worker person. I am confident that my employment history is the strongest indication of my ability to excel in this role working environment. provide the highest quality of service in order to encourage to come back in the future .

. JOB EXPERIENCES :

Emirates Airline :

Senior Airport service agent : Jun 2014 _ Jun 2022 :

Provide a quality service to EK and Code share passengers in respect to check-in, boarding, special services and baggage services as per company commercial and safety standards and procedures so that EK and code share passengers and their baggage are handed in a consistent and efficient manner, double check passport and visa if requested

I work in Majlis for VVIP passengers and IO passengers in first and bisness class check in and first and bisness class Lounges and first and bisness Gates and transfer desk connection . Deliver an efficient service at the transfer desks for arriving EK passengers who are connecting to another EK /OAL flights by verifying that their baggage details are recorded in MACS (Mercator Airport Check-in System) prior to checking in passenger and issuing boarding cards and meal voucher where appropriate so that the transfer passengers are processed accurately and expeditiously with Fully adhere to all operational procedures (SOP) with regards to travel, immigration and safety regulations.

AIR ARABIA :

Customer service Agent : November 2012_March 2014

_Identify and meet the standard and special service requirements of the passengers at check-in, transfer desk . Provide a special services and boarding gates by adhering to the seat service standards and procedures so that the passengers are handled in a friendly and efficient manner,Assist VIP and VVIP passengers from the aircraft till outside airport with excellent and professional services, Help the passengers who arrive at the land side desk to collect bags, escorts them to the airside area, locates the baggage and hands it over to its owner against a signature, then closes the file in the system, deliver an efficient service at the transfer desks for arriving passengers who are connecting to another flights by verifying that their baggage details are recorded .

•Ascertain handling requirements of the various categories of passengers (e.g. unaccompanied minors, wheelchair, elderly and incapacitated etc.) then ensures that appropriate special services and facilities are provided to meet the special services requirements of the customers.

•CARTAGO AIRLINE :

Cabin crew : April 2010_ jun 2012 _ Deliver a high standard of customer service, safety and security on board all PF aircrafts contributing to consistent service excellence.,responsible for their own presentation, serviceability and cleanliness of the aircraft galleys, Collects Customer feedback; communicates; reports to SCCM and provides suggestions as applicable. Assists in the purchases of in-flight cabin service amenities for specific flights ensuring it is as per customers' preference My key responsibilities include greeting and welcoming guests, dealing with customer enquiries and assisting provide an excellent customer services., Ensure onboard safety and comfort of the principal and guests - Provide excellent culinary experience through bespoke menu planning, catering and exceptional service delivery - Provide assistance to our guests before, during and after flights, or whenever necessary

. AFRICA HOTEL : 5 Stars hotel VVIP Hostess : February 2009_february 2010

Provide a perfect and professional customer service skills and provide the highest quality of service in order with excellent customer Assistance • Handle the Telephone calls received, deal with guest professionally and assist them by providing correct and timely information .Ability to manage difficult conversations, resolve conflict, maintain self-control and show patience at all times during customer interactions, Ensure the highest standard of customer service is provided to all customers by assisting with all relevant information required.

. EDUCATION :

•I.S.E.T University ( Sep 2005- Aug 2007 )

High University of technology _ Management Hotels and Tourism . MBA

. High school off Economy Management And Commerce. Sep 2000 till Jun 2005

. Certificates :

• CABIN CREW Certificate CMFC – Flight attendant _ AIR HOSTESS Tunis Aviation ( Center Mediterranean de Formation des Cadres ) March 2008 till September 2008 .

. GCAA IAITA Dangerous Goods Awareness-CAT 10 (6 July 2013 ) from Sharjah Aviation services)_Air

. GCAA Dangerous good for passenger handling( Category 9) July 2014 .from Emirates Group.

. GCAA Dangerous good for passenger handling May 2016 from Emirates Group.

. GCAA Dangerous good for passenger handling May 2018 _ from Emirates Group.

. Aviation security _Emirates Aviation college July 2014

.AVSEC Certificate_ Emirates Aviation college 2014

.first impression -Emirates Aviation College 2016

. Dangerous good Awareness IATA Emirates Aviation 2016

.Najm -Emirates Aviation College 2017

.Human Factors Training for Airport Emirates group Operations 2017

. Basic of Sensitive Security information SSI Emirates group 2018

. General Awareness from Emirates Aviation College2018 .

Certificate of Performance Matters -Emirates Aviation College.2019

.Certificate ESTA SFP and AQQ for Dubai and US Stations_Emirates Aviation 2019

_Ramp safety awareness certificate November 2012

(Sharjah Aviation services) _Air Arabia

_General Security awareness Training January 20014

(Sharjah Aviation services)_Air Arabia

. Languages :

Arabic : Native Language my Mother tongue

French : fluent read, Spoken & Written - my second language

English : fluent read, Spoken & Written -my third language

Italian : fluent read ; Basic spoken

. Skills :

Motivated and result-oriented person with experience combined with personal ethics and. principle of team building and meeting defined objectives.

Active, mature, dynamic, creative and responsible. Flexible and easy to Learn.

•Experience in customer service.

•Experience work in front desk and call center environment.

•Provided a leadership role in a team environment.

•Creative ability to solve unusual or difficult problems such as customers complains.

•Good knowledge in working on Deals with costumers and serve them.

. Active, mature, dynamic ;creative and responsible .

. Excellent oral and formal communication and Interpersonal skills.

. Flexible and easy to learn.

. Have a team spirit and ability to work under pressure.

. Personal Information :

•Birth date : 06-April-1988

•Marital Status : single

•Nationality : Tunisian

•Resident : United Arab Emirates

•Place of Birth : Saudi Arabia - Jeddah

•Driving License : Available till April 2027

•Height : 167 cm

•Weight : 57 kg

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